Originally Posted by
exT I'm an ex T-Mobile subscriber (been with them for over 4 years no less), here is my horror story:
A while ago I switched out (trying to take adantage of number portability) of T-Mobile to ATT, the next day I realized ATT coverage/signal strength is still no good, so I canceled ATT. Also called T-Mobile to terminate account since I also just signed on to Verizon (with whom I stayed). I was told by T-Mobile that they can't close out my account since my number is in ported out status. I told them that I'm not responsible if they don't close my account. Well now T-Mobile is pursuing me for the time I didn't use their service (Account took couple of months to close). ATT is also sending me bills as if I'm their customer (which is getting resolved).
Every time I explain to T-Mobile customer service, they agree with me that they should not pursue me for this, but they sold my account to a collection agent anyway, and they have threatened to put this on my credit report, and possibly have done so (I need to check my credit report).
T-Mobile realy sux. When I first told them to close my account, the first thing they said is that I have to fullfil my one year contract with them (even though I have been with them for 4 years), never asked why I wanted to leave. I had been a good customer with them for a long time (spend $200+ monthly), and they never offered any break. I'm actually ashamed of myself for staying with them for so long (laziness on my part).
Anyway enough of a story.
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