Pumped Up by T-Mobile

A new very negative poster has recently shown up here in the TMo forum to make drawn-out attacks against T-Mobile because he did not bother to read the directions on T-Mobile's website. He blames TMo for a billing problem and has written to the Better Business Bureau and wasted a bunch of time claiming that TMo is basically an unethical company. I think the intent of his posting is just to get attention.

T-Mobile is not an unethical company. I've had a couple of minor issues with TMo but those issues were satisfactorily resolved and for the most part I must say that TMo has really been a good carrier for me.

I'm thinking that some of us who like TMo might contribute some posts noting T-Mobile's strengths and even some stories about how T-Mo has been an exceptional carrier.

For instance, many of us would agree that TMo has the best pricing in the business. We would also likely agree that TMo has the best customer service in the business hands down. Many of us would compliment TMo on coverage strength. I know here in Southern California, my coverage with TMo is very good.

TMo has a lot going as an exceptional carrier. How about some stories or notes about exceptional service that we've gotten from TMo detailed in this thread?

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Sounds good. I've been happy about my TMobile service.

Originally Posted by billy_b0b

Sounds good. I've been happy about my TMobile service.

Pretty hard to imagine who I'd use if TMo wasn't around. Probably AT&T/Cingulbar but it wouldn't be a happy choice. They are way too bureaucratic. Their service in Southern California is spotty and they are the most expensive carrier in the business.

TMo seems to fit my needs perfectly. Their customer service is tops. Their coverage in Southern California is very good -- especially in central Los Angeles where it's always 5 bars. And their prices are the best consumer value available.

TMo is an easy choice as far as I'm concerned.

I am also very happy with my T-Mobile service. This is the only company I have yet to have major problems with. The rates are great and the phones kick A$$. The customer service is also incredible. The best i've seen soo far.

Originally Posted by wirelessfan

A new very negative poster has recently shown up here in the TMo forum to make drawn-out attacks against T-Mobile because he did not bother to read the directions on T-Mobile's website. He blames TMo for a billing problem and has written to the Better Business Bureau and wasted a bunch of time claiming that TMo is basically an unethical company. I think the intent of his posting is just to get attention.

T-Mobile is not an unethical company. I've had a couple of minor issues with TMo but those issues were satisfactorily resolved and for the most part I must say that TMo has really been a good carrier for me.

I'm thinking that some of us who like TMo might contribute some posts noting T-Mobile's strengths and even some stories about how T-Mo has been an exceptional carrier.

For instance, many of us would agree that TMo has the best pricing in the business. We would also likely agree that TMo has the best customer service in the business hands down. Many of us would compliment TMo on coverage strength. I know here in Southern California, my coverage with TMo is very good.

TMo has a lot going as an exceptional carrier. How about some stories or notes about exceptional service that we've gotten from TMo detailed in this thread?

I ported my number from Cingular, and though i had excellent service with them, their pricing plans cannot compete with T-Mobile's, their customer service reps are always very courteous and surprisingly pleasant to talk to, another plus for me is that T-Mo uses the 1900 band network which supports my European Razr V3x, something Cingy can't guarantee for me in certain areas.

+1 on the excellent customer service. Unfortunately here in Virginia, the reception is very spotty. Especially when myself or my wife travel to the western part of the state, no signal at all. But as long as you stick to major roads no issues.

I have to say that most of my customer base in the area I live in can be well lets just say very demanding. As a product of this area I understand so its easily to relate too and work around. Yet when you put them on the phone with customer service, they are always preparing for a fight but when they hear just how friendly and well friendly again the customer service staff is, they are so caught off guard its easily to work with them. So many times have customers told me that our cs is so nice, its to the point of annoyance. How can someone be that nice? Yada, yada. Its funny to hear that from them because when comparing to their stories from other, previous carriers they are horrible, ours are memorable. That creates buzz.

this post made me so happy... it makes me realize what a cool freakn job i have...thanks