Is it true T-Mobile NEVER ships the promo $25 card w/ the phone?

T-Mobile was running a promotion on several phones and I got the Nokia 2610. The promotion was free $25 refill card with online order and it apparently expired on 9/30.

Although I ordered on 9/30, my order wasn't processed until Oct 1st and my receipt doesn't show anything about the $25 refill card.

When I called customer service 800-672-5390, Holly, employee #6094 from T-Mobile Sales Administration team said that they never ship the promotional refill cards together with the phone because it's considered a liability at their warehouse.

Could someone confirm this?

---

› See More: Is it true T-Mobile NEVER ships the promo $25 card w/ the phone?

It's been a while since I ordered mine, about 9 months, but the $25 card came in the box with the phone. Maybe they've changed things since then.