itsme000

T-Mobile was running a promotion on several phones and I got the Nokia 2610. The promotion was free $25 refill card with online order and it apparently expired on 9/30.

Although I ordered on 9/30, my order wasn't processed until Oct 1st and my receipt doesn't show anything about the $25 refill card.

When I called customer service 800-672-5390, Holly, employee #6094 from T-Mobile Sales Administration team said that they never ship the promotional refill cards together with the phone because it's considered a liability at their warehouse.

Could someone confirm this?

 

Medic63

It's been a while since I ordered mine, about 9 months, but the $25 card came in the box with the phone. Maybe they've changed things since then.

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Ellen

Medic, T-Mobile has not changed this. The reason that the OP did not receive the $25.00 in the package is most likely due to the fact that they were not available at the time that the phone shipped out from T-Mobiles warehouse......The website lists the $25 cards as "available while supplies last". Although if a customer calls in to inquire about the missing card, T-Mobile will usually ship out the card in the mail.