thekfc

My niece prepaid cell phone was stolen. She had about 500 minutes left on there & was gold reward. No one can use it because she locked it & we checked her account online & the minutes haven't been used. I have a extra ToGo phone which was never activated.
My question is if I called & reported the phone stolen & is deactivated will she lose the minutes & her reward status or can the minutes be transfered to the new phone?

 

Ellen

I'm sure that your issue has been resolved, given the time that has past here.

In the future, if this happens to you or anyone else, you should contact T-Mobiles customer care department immediately, and get suspend your service temporarily. This will give you time to get a new sim card as well as the phone. Then you can call T-Mobile back, and reactivate the account using the new sim card. You will not lose any minutes that were on the account, or the accounts gold status.