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  1. #1
    thekfc
    thekfc is offline
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    My niece prepaid cell phone was stolen. She had about 500 minutes left on there & was gold reward. No one can use it because she locked it & we checked her account online & the minutes haven't been used. I have a extra ToGo phone which was never activated.
    My question is if I called & reported the phone stolen & is deactivated will she lose the minutes & her reward status or can the minutes be transfered to the new phone?


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  2. #2
    aksessdenide
    aksessdenide is offline
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    Re: Stolen prepaid cell phone

    Quote Originally Posted by thekfc View Post
    My niece prepaid cell phone was stolen. She had about 500 minutes left on there & was gold reward. No one can use it because she locked it & we checked her account online & the minutes haven't been used. I have a extra ToGo phone which was never activated.
    My question is if I called & reported the phone stolen & is deactivated will she lose the minutes & her reward status or can the minutes be transfered to the new phone?
    Just call Customer Service and report a stolen phone on your account. With this report they will SUSPEND your sevice until you get a replacement. Therfore suspending your service it will stop all usage and will be continued when you receive your replacement. All minutes will be restarted upon reinstating your account.



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