- 06-18-2009, 09:34 PM #16Newbie
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- 06-19-2009, 12:02 AM #17Junior Member
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Re: MY T-Mobile HORROR Story
first of all, razrs suck, from any service provider, it doesnt matter, they all suck, motorola really screwed those phones (though i seemed to have a god of a razr because after throwing it at a concrete wall and shattering it more than once, neither of the screens cracked and the phone still works flawlessly, although i dont use it anymore)
second, if the phone was out of warrentee (sounds like it) you should not expect that you can get a new one without paying (thoguh in your case you could probably have filed an insurance claim and paid the deductable) do you expect ford to replace a fualty water pump from a '95 focus when it breaks in 2005? no chance in hell, why should your cell phone be any different?
secondly, offering the g1 for 180 is a GREAT price, because its only offerd to new customers for that price (now 150) with the signing of a new 2 year contract, but you were offerd that without the contract and you complain? people DO buy phones at full retail belive it or not, and the amount tmobile pays isnt an incredable amount lower than the retail price shown, so the fact that you were offerd a price on the phone cheaper than what tmobile paid for it in the first place without signing a new agreement is amazing as it is.
now, what in the world makes you think, that they should give you a phone for free that retails at a high price and end up LOSING money over the course of your remaining contract on this phone, how does that make sense to you? why in the WORLD do you belive that tmobile should LOSE money over you? why dont they just hand out $100 bills to all of their customers? you are no different than anyone else.
- 06-24-2009, 07:27 PM #18
Re: MY T-Mobile HORROR Story
Thank you Xexy for bringing good ole fashioned common sense to this post.
1) Marc, you're daughters' Wing stopped working. There was no mention of any troubleshooting so I'm guessing at this point, the phone was out of warranty. Every piece of electronic equipment has a one-year warranty. This is a common practice of every major company in America, so maybe you should check your expectations of the American Warranty before blaming your bad fortune on your current cell phone provider.
2) If "Ralph" offered you a G1 at the $179.99 price WITH the current contract not being extended, this was a heavenly deal, and had you used more reason and logic and stopped acting out of emotion, you would have jumped on this sweet deal. I guarantee you were only at a partial discount at the time and were not even qualified for a full discount but they tried to hook you up anyways and you declined again and again. That is YOUR BAD!!!
3)It is evident that you were not using logic when you said, "I told him flat out that as far as I knew, there are NO other people with my daughter’s name in the world!" C'mon Marc...really. Tmobile has millions of customers, I'm sure there are about 10 Suzy Q's in there so if you were so adamant about getting what you wanted in a timely fasion, you should have left all the correct information. Phone numbers and account number.
And last but not least...
Had I gotten a call about a guy whose Razr didn't work, so he bought a Wing, then he broke it and got another wing, not he's out of contract and he has to get another phone so we gave him a very good deal and he's still not happy. I'd have gotten pissed and gave you the business tone of voice myself. I mean really, did you honestly expect to get a free phone of your choice because your out of warranty phone stopped working.
*IDEA* Let me call Chevrolet, because my 1996 SS Impala's transmission went out. Maybe if I moan loud enough to them, and call all of their supervisors and managers and email everybody from the CEO to the janitor, then they'll give me a whole new car of my choice.
See how ridiculous that sounds? You need to check yourself. I've been with AT&T, Sprint and Cingular, and none of them gave a rat's ass about my troubles and woes, so you may want to call back in with your "nice" voice and jump on that G1 deal buddy. And make sure you opt in for the extended warranty and insurance, it's $5.99 a month, and with your track record on phones, it seems necessary.
No hard feelings, just being real with you. We all get a lil pissy when things don't go our way and it's too bad customer service reps can't get THIS REAL with customers (I take that back, Sprint does, which is the reason why if you were with Sprint, you'd have received a little letter in the mail saying that you're service is being cancelled because you call in too much, lol.) Now CSR's do F up every now and then, but this time, you gotta suck it up and take what you can get, or give up however many years you've been with Tmobile and start off as a baby with another company, with no tenure, and no "years of service" to fall back on. Think about it...
- 06-25-2009, 06:30 PM #19Moderator
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Re: T-Mobile HORROR Story
Re to marcmywrdz
(Dont mean to be bashing, but I have to put my .02 in)
Now, I do agree that if Ralph said "Any phone" and then when you pick the G1, he says no you can't, I would be upset, but....
You have a T-Mobile Wing... and you were saying the other phones were old... the Wing was released on 5/22/07, and I am sure the Sidekick was right around there.
You really need to put yourself in their shoes, and think about if you were the one making the decisions, woudl this be an unreasonable request?
I am all about Customer Service, and bending over backwards to a certain extent is good, but that does sound a little unreasonable.
- 06-26-2009, 01:16 AM #20Newbie
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Re: T-Mobile HORROR Story
jsut switched to t-mobile today xD
- 07-19-2009, 11:39 PM #21Junior Member
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Re: T-Mobile HORROR Story
That's unfortunate; I have always had a good experience w/ their service...
- 07-21-2009, 09:29 PM #22Junior Member
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Re: T-Mobile HORROR Story
Wow. Yeah, if I were you I would defintely not give it up without a fight.
- 07-24-2009, 04:39 PM #23Junior Member
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Re: MY T-Mobile HORROR Story
1) stop trying to get a brand new phone for nothing, 2) the people you are speaking w/ are working on behalf of the CEO but you will never speak with the CEO. Are you dumb enough to think that if you called the White House Obama would drop everything and take your call? When you buy a phone it comes with a manufactures warranty Tmobile doesn't make the phones, they buy them from the manufactuere and have them to resell to you as a courtesy. If you were to call the maufacterer about a replacement, all they would offer is the same phone. People..Pull your heads out of your fannies and get a life.
the wing released 5/2/07 and the sidekick in 11/2008>> do the math peopldLast edited by nashobaslove; 07-24-2009 at 04:41 PM. Reason: Auto-merged Double post
- 08-03-2009, 05:36 PM #24Junior Member
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Re: T-Mobile HORROR Story
truly horrendous
- 08-04-2009, 11:06 AM #25
Re: MY T-Mobile HORROR Story
1. I'm not trying to get a brand new phone for nothing. We paid for a working, non-defective phone, as well as for the service. This phone is proven to be a lemon.
2. We want a comparable phone. Your "do the math" statement is inane and tired cliche. I'd much rather have a 2007 Ferrari than and 2008 Kia.
3. So, T-Mobile is selling phones "as a courtesy?" That comment doesn't even deserve a reply.
T-Mobile has a F Rating from the Better Business Bureau for a reason. Well, actually, THOUSANDS of reasons. Maybe you'd have good luck with them, maybe you work for them. But to be condescending--it doesn't make you sound intelligent or knowledgable. it just shows your lack of bothy.
3. I never expected to speak with the CEO. I wrote to the CEO, knowing I'd never speak with him, THAT'S why I cc'd his underlings.
- 08-10-2009, 12:41 AM #26Newbie
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Re: MY T-Mobile HORROR Story
1) Yes, I agree you paid for a working phone but anyone who would have read a single review for the wing would tell you it had issues because the hardware was not up to snuff for the software. Also, take that to HTC, they built it, not Tmobile.
2) Cant argue with that, was a poor comparison. But in the same respect, would you take the Ferrari if you had problems in the past or move on?
3) They are not selling them as a courtesy, they are subsidizing on the cost. Hence where the whole contracts issue derives from. Thats why if you buy the phone at retail from Tmobile, they dont give you a contract.
4) You clarified that. Which is what I hoped you meant to begin with.
To jump on the G1 part, that was a major fail on your end as that was a very good price on the phone but of course it has lowered since the MyTouch came out but it was good at the time so I really dont understand that decision..
- 08-10-2009, 12:57 AM #27
Re: MY T-Mobile HORROR Story
My daughter picked and ordered the Wing, thinking it was a good phone. She doesn't research things like you or I do. : ) I'd never buy anything that I had read was bad. Well, at least not knowingly.
"Tmobile doesn't make the phones, they buy them from the manufactuere and have them to resell to you as a courtesy." That is a direct quote from the post that I was replying to.
My biggest problems with T Mobile is the fiction that Ralph kept creating. He promised her the phone of her choice--because the Wing was so bad--then changed his mind. He completely made up the reason my daughter wanted a new phone. Then, both he and Jennifer, his supervisor, made it seem like she was getting such a great deal. Don't you think that someone that has had an account for a long time and has had numerous issues with the same phone model should get a better deal than any new customer off the street? I sure do.
- 08-29-2009, 12:12 PM #28
Re: T-Mobile HORROR Story
That is Horror!
I live in the netherlands and over here they arent too bad.
- 09-11-2009, 04:08 PM #29Member
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Re: T-Mobile HORROR Story
Damn, that just really sucks.
- 09-15-2009, 03:03 PM #30Newbie
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Re: T-Mobile HORROR Story
My house is a T-Mobile deadzone. No bar whatsoever.
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