I NEED to lose T-Mobile USA and avoid an ETF; here's the issue. Month after month, my 12YO son's bill shows dozens of texts to the UK (we're in the states). I called and chatted with T-Mo CS and after finally being permitted to chat with a "supervisor", he/she determine these texts did not originate from my son's device - Great, huh? They credited the text charges and assured me it wouldn;t happen again if I got a new SIM and off I went. Got the new SIM and the next month, more UK charges. Again, the T-Mo CS rep assured me these were valid charges until I, again after much wrangling, got to chat with a manager - they credited me the charges again agreeing that these messages did not originate with my son's phone. They have no idea what's wrong and even though they always claim, month after month, that the problem will be either fixed or they will automatically credit the texts to the UK on each cycle's bill, I just got the latest statement and, guess what? A ton of UK texts.

I cannot be expected to call in every month and argue with these people only for a manager to eventually say there is a problem on their end. I also have no idea what part of my bill is accurate anymore and just want out.

Does this sound like something for which I could terminate my contract without paying the ETF?

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