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  1. by
    bfranklin
    on
    I ported my phone number from T-Mobile on Feb 5, 2010 to AT&T. Before T-Mobile would allow my number to be ported to AT&T, they called me and asked for a final payment, which I complied on the spot. In early April, I noticed two more charges on my American Express credit card - one on Feb 26 and one on March 26. So I called T-Mobile to question these charges. One of their customer service reps told me that she would file a request for a credit for me. I asked when I can expect the money to be returned to my card. She said that she didn't know if the request would be approved, and if it were approved, she didn't know how long it would take. Naturally, I did not like those answers so I called American Express and told them to reject these charges as I was already paying AT&T for the same phone number.

    On April 9th, a customer service representative from T-Mobile called me to settle the charges. He said that they did not have any record of the final payment I made on Feb 5th. And he said that the charges made on March 26 was actually for services delivered in the month of January and for the month of Feb, I stilled owed them a few dollars for services from Feb 1 - Feb 5. I asked him to give me a total to put this issue to rest. He told me it was $65. I paid this final payment and we agreed that I no longer owe T-Mobile any money. He gave me a confirmation number to show that this account has been closed in good standing. However, on April 12th, another customer service rep from T-Mobile called me and told me that I owed them another $40 because American Express rejected the charges they made on Feb 26 and March 26. I explained that I had attempted to resolve this issue through them first, but they refused to return the money. Later transactions proved that the money they charged on March 26 was wrong. It's equivalent to stealing money from my account. However, this customer service rep now insisted that the agreement I had with the previous customer service rep is no longer valid and that I had to pay them $40 or they will send it to collection agency and report it to all the credit agencies. I am just frustrated that they could steal my money and hurt my credit rating while I have no where to turn for justice. I am writing here to warn all current T-Mobile customers that if you ever decide to switch service providers, you need to extra careful in closing down your account. Also, I would strongly urge anyone who is considering T-Mobile services to think twice and evaluate other service providers.


    See More: Abused by T-Mobile




  2. #2
    willyinpr4u
    willyinpr4u is offline
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    Cell Phone
    BlackBerry 8700c
    Carrier
    T-Mobile
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    Puerto Rico
    Posts
    87 - liked 6 times

    Re: Abused by T-Mobile

    That is a negative statement. You have to open a dispute with the FCC and the BBB, with all proofs at hands, and once everything is settle, you can sue them; (stealing, this can be proof once the FCC has settle in your favor, harassment, and prejudice). In order for them to hurt your credit, they need proof also that you owed them. Have got any idea in what kind of trouble they can get if the collection agency finds out that this is a scam?
    AT&T just lost a case in court, because AT&T were charging some $150.00-$165.00 per month, most customers complaint about it, sue AT&T, and now AT&T have to reimburse. Not everybody it's going to get the same amount, but the thing is that you can win this.
    I'm sure that you pay them the $40.00 they will call you back telling you that you still owe money.



  3. #3
    mrpink10
    mrpink10 is offline
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    Posts
    5

    Re: Abused by T-Mobile

    This is good to know if and when i decide to leave t-mobile.



  4. #4
    Tony3M
    Tony3M is offline
    Member

    Posts
    46

    Re: Abused by T-Mobile

    T-Mobile sucks!

    Their service coverage is horrible. I lose signal in my own house (3 miles from downtown), at the Air Force base where I worked, and in downtown of major cities. Amazing how Verizon and AT&T works in all those areas… T-Mobile had great coverage for the 3 years I used them in Europe and Eastern Europe, but it sucks here in the USA.

    Their customer service sucks. Their representatives are rude. They'll talk over you and never answer your questions. They’ll make excuses of cell tower maintenance for poor service coverage. All the time? Really?!

    They do NOT obey federal law.
    I asked for a discount when I started my service 2 years ago. I showed the store rep my military ID card, and specifically asked if they had a discount. They said “No”. Then I find out 2 years later that they WERE supposed to give me a 15% (or more) discount under the "Federal Telecommunication Act of 1996 - Discount to Federal Employees Past and Present". So, in 2 years, T-Mobile robbed me of $936!!!
    I field a complaint with the Better Business Bureau (BBB), and a T-Mobile rep then calls me to discuss it. (They refused to do so when I called them…) They had the gall to say that I was supposed to ask the Air Force for the discount. Unbelievable! I said that my cell phone contract was with T-Mobile, NOT the Air Force. He said that it was my responsibility to ask for the discount. I said I did! Was he not listening?!
    I asked for his supervisor, but he refused to transfer me to anyone else. So I told him that if he wasn’t going to send a check or transfer me to his supervisor, that he was just wasting my time. He said again that he would not, so I hung up.

    So, if you have T-Mobile, and if you have any problems, don’t be silent! Complain! Use these forums, the Better Business Bureau, and the Federal Trade Commission. We can’t let T-Mobile get away with robbing us!

    If you are considering T-Mobile – DON’T!!! Stay the heck away from them!






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