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  1. #1
    nrs6425
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    For the last 2yrs I have had issues with my tmobile service (3 lines). I filed countless trouble tickets (engineering tickets), etc. Calls drop, don't go through at all, ring but don't go to voice mail, sporadic internet, the works. I have had sim cards switched or updated, purchased new phones, provided multiple addresses where there was no service. Customer retention advised me last week that I needed to send a letter requesting that the termination fees be waived. I learned today that the company response to my letter was "no" that I would need to file another trouble/engineering ticket. Per the supvr Cosmos #3828427 irregardless of the letter, T-Mobile does not waive the cancellation fee even if there is a lack of service. What!! He transferred me to technical support who reviewed my past tickets and confirmed the have done everything.

    Ok, forum - what is next, any suggestions. I can't afford to pay T-Mobile $600 termination fee then purchase new phones with another company.


    See More: Early Termination Fees



  2. #2
    camstuf
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    Re: Early Termination Fees

    Most contracts are two years. If you had trouble for the last two years, you should not have any ETF.
    View your account on the Tmo site to determine the length of your contract.
    Last edited by camstuf; 05-04-2011 at 06:13 PM.
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  3. #3
    nrs6425
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    Re: Early Termination Fees

    Quote Originally Posted by camstuf View Post
    Most contracts are two years. If you had trouble for the last two years, you should not have any ETF.
    View your account on the Tmo site to determine the length of your contract.
    You are right and like an idiot I listened to the "customer retention" department and purchased new phones about a year ago because of course the problem was with the phones. Still have another year to go. I actually wouldn't be leaving T-Mobile if the service worked properly.



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