What T-Mobile did to me is called FRAUD

I have never in my life dealt with such an incompetent company.

Here's what happened. I have been on the even more plus 1000 since November . I called today to see if they can upgrade my data from 5gb to 10gb. After 3 hours of her screwing around with my account I was told no and hung up. I instantly saw that I had no internet and call back to have them tell me I (yes I) disconnected it.

I informed them no you messed up and please restore my plan I had an hour ago. I am told that plan is no longer available and I would have to pay $20 more a month to have similar service that the CS deleted without my permission. While arguing the second it hit 2 am est they hung up on me and I heard a message that they are now closed for the night.

I have had it. I don't know what else to do besides cancel my service when they open back up tomorrow.

Any suggestions?

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› See More: What T-Mobile did to me is called FRAUD

I wouldn't call it fraud, but it sounds like you had a legacy data plan and when the CSR tried to change things, they couldn't get the original plan put back on your account (because they actually can't - their system doesn't let them). I would call and try to speak to someone higher up, or go to a T-Mobile store and explain your situation. (don't go to a T-Mobile vendor - an actual T-Mobile store)