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- 04-20-2005, 07:35 AM #1Jack ZwickGuest
Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add
Vocal Laboratories as an independent source of wireless ratings that
rated SprintPCS worst.
http://wireless.weblogsinc.com/entry/1234000950040698/
› See More: Another report on Customer Care
- 04-20-2005, 05:40 PM #2SSGuest
Re: Another report on Customer Care
"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add
> Vocal Laboratories as an independent source of wireless ratings that
> rated SprintPCS worst.
>
> http://wireless.weblogsinc.com/entry/1234000950040698/
Do all independent sources advertise their own miracle customer service
program at the same time they release a customer service poll? I think that
would qualify it as 'slightly tainted'.
- 04-20-2005, 06:01 PM #3Jack ZwickGuest
Re: Another report on Customer Care
In article <[email protected]>,
"SS" <[email protected]> wrote:
>
> "Jack Zwick" <[email protected]> wrote in message
> news:[email protected]...
> > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add
> > Vocal Laboratories as an independent source of wireless ratings that
> > rated SprintPCS worst.
> >
> > http://wireless.weblogsinc.com/entry/1234000950040698/
>
> Do all independent sources advertise their own miracle customer service
> program at the same time they release a customer service poll? I think that
> would qualify it as 'slightly tainted'.
Don't like the message, attack the messenger.
They got the same results as everyone else. Sprint is worst.
- 04-20-2005, 06:38 PM #4Bubba DeBubGuest
Re: Another report on Customer Care
Why doesn't Sprint do something about it?????
"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "SS" <[email protected]> wrote:
>
>>
>> "Jack Zwick" <[email protected]> wrote in message
>> news:[email protected]...
>> > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add
>> > Vocal Laboratories as an independent source of wireless ratings that
>> > rated SprintPCS worst.
>> >
>> > http://wireless.weblogsinc.com/entry/1234000950040698/
>>
>> Do all independent sources advertise their own miracle customer service
>> program at the same time they release a customer service poll? I think
>> that
>> would qualify it as 'slightly tainted'.
>
> Don't like the message, attack the messenger.
>
> They got the same results as everyone else. Sprint is worst.
- 04-20-2005, 06:58 PM #5Jack ZwickGuest
Re: Another report on Customer Care
In article <0CC9e.15826$%c1.6749@fed1read05>,
"Bubba DeBub" <[email protected]> wrote:
> Why doesn't Sprint do something about it?????
They did and made it worse, they consolidated call centers, and
they outsourced a lot of their support to IBM.
>
>
> "Jack Zwick" <[email protected]> wrote in message
> news:[email protected]...
> > In article <[email protected]>,
> > "SS" <[email protected]> wrote:
> >
> >>
> >> "Jack Zwick" <[email protected]> wrote in message
> >> news:[email protected]...
> >> > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add
> >> > Vocal Laboratories as an independent source of wireless ratings that
> >> > rated SprintPCS worst.
> >> >
> >> > http://wireless.weblogsinc.com/entry/1234000950040698/
> >>
> >> Do all independent sources advertise their own miracle customer service
> >> program at the same time they release a customer service poll? I think
> >> that
> >> would qualify it as 'slightly tainted'.
> >
> > Don't like the message, attack the messenger.
> >
> > They got the same results as everyone else. Sprint is worst.
- 04-20-2005, 08:34 PM #6SSGuest
Re: Another report on Customer Care
"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "SS" <[email protected]> wrote:
>
> >
> > "Jack Zwick" <[email protected]> wrote in message
> > news:[email protected]...
> > > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add
> > > Vocal Laboratories as an independent source of wireless ratings that
> > > rated SprintPCS worst.
> > >
> > > http://wireless.weblogsinc.com/entry/1234000950040698/
> >
> > Do all independent sources advertise their own miracle customer service
> > program at the same time they release a customer service poll? I think
that
> > would qualify it as 'slightly tainted'.
>
> Don't like the message, attack the messenger.
Since when is a comment about the obvious conflict of interest an attack?
>
> They got the same results as everyone else. Sprint is worst.
And being the best in this industry is a good thing?
- 04-20-2005, 11:59 PM #7ScooterflexGuest
Re: Another report on Customer Care
Funny, I've never had a problem with Sprint Customer Care, Nextel's on the
other hand is 200 X worse. I think I'll do what I have been for my whole
life and make my OWN judgments.
"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "SS" <[email protected]> wrote:
>
> >
> > "Jack Zwick" <[email protected]> wrote in message
> > news:[email protected]...
> > > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add
> > > Vocal Laboratories as an independent source of wireless ratings that
> > > rated SprintPCS worst.
> > >
> > > http://wireless.weblogsinc.com/entry/1234000950040698/
> >
> > Do all independent sources advertise their own miracle customer service
> > program at the same time they release a customer service poll? I think
that
> > would qualify it as 'slightly tainted'.
>
> Don't like the message, attack the messenger.
>
> They got the same results as everyone else. Sprint is worst.
- 04-21-2005, 03:31 AM #8Jack ZwickGuest
Re: Another report on Customer Care
In article <1114063146.78fac6be4162a93c5141e0abc3ad5f70@teranews>,
"Scooterflex" <[email protected]> wrote:
> Funny, I've never had a problem with Sprint Customer Care, Nextel's on the
> other hand is 200 X worse. I think I'll do what I have been for my whole
> life and make my OWN judgments.
anecdotal evidence (one person's results) means zilch, which is why
surveys are done, to get a more balanced picture. When asking thousands,
Sprint always does worst.
- 04-21-2005, 05:24 AM #9ScooterflexGuest
Re: Another report on Customer Care
Well, if you want to use that analogy, that's fine but remember, that's how
cults start. Ultimately people need to start making their OWN decisions
because 'opinions' are like assholes, everyone has one and they all stink.
Just because I think Nextel sucks big moose cock doens't mean everyone has
to think the way I do, I know a lot of people who hate Nextel. Does that
make them a bad company? In my eyes it does but they still make money. How?
I have no f**king idea. Will I ever use their service again? No way in hell!
and the same goes for Verizon AND Cingular. Living in New York I have heard
NOTHING good about any of the companies I mentioned other than Sprint.
"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <1114063146.78fac6be4162a93c5141e0abc3ad5f70@teranews>,
> "Scooterflex" <[email protected]> wrote:
>
> > Funny, I've never had a problem with Sprint Customer Care, Nextel's on
the
> > other hand is 200 X worse. I think I'll do what I have been for my whole
> > life and make my OWN judgments.
>
> anecdotal evidence (one person's results) means zilch, which is why
> surveys are done, to get a more balanced picture. When asking thousands,
> Sprint always does worst.
- 04-21-2005, 06:13 AM #10Bob SmithGuest
Re: Another report on Customer Care
"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "SS" <[email protected]> wrote:
>
>>
>> "Jack Zwick" <[email protected]> wrote in message
>> news:[email protected]...
>> > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add
>> > Vocal Laboratories as an independent source of wireless ratings that
>> > rated SprintPCS worst.
>> >
>> > http://wireless.weblogsinc.com/entry/1234000950040698/
>>
>> Do all independent sources advertise their own miracle customer service
>> program at the same time they release a customer service poll? I think
>> that
>> would qualify it as 'slightly tainted'.
>
> Don't like the message, attack the messenger.
>
> They got the same results as everyone else. Sprint is worst.
Actually, if you would have read the whole article, ATT Wireless was listed
as the worst ...
Bob
- 04-21-2005, 06:20 AM #11Bob SmithGuest
Re: Another report on Customer Care
"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <1114063146.78fac6be4162a93c5141e0abc3ad5f70@teranews>,
> "Scooterflex" <[email protected]> wrote:
>
>> Funny, I've never had a problem with Sprint Customer Care, Nextel's on
>> the
>> other hand is 200 X worse. I think I'll do what I have been for my whole
>> life and make my OWN judgments.
>
> anecdotal evidence (one person's results) means zilch, which is why
> surveys are done, to get a more balanced picture. When asking thousands,
> Sprint always does worst.
Absolutely amazing how you close you sound like Phillipe and his 150 alter
egos ...
Bob
- 04-21-2005, 06:24 AM #12Jack ZwickGuest
Re: Another report on Customer Care
In article <%[email protected]>,
"Bob Smith" <[email protected]> wrote:
>
> "Jack Zwick" <[email protected]> wrote in message
> news:[email protected]...
> > In article <[email protected]>,
> > "SS" <[email protected]> wrote:
> >
> >>
> >> "Jack Zwick" <[email protected]> wrote in message
> >> news:[email protected]...
> >> > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add
> >> > Vocal Laboratories as an independent source of wireless ratings that
> >> > rated SprintPCS worst.
> >> >
> >> > http://wireless.weblogsinc.com/entry/1234000950040698/
> >>
> >> Do all independent sources advertise their own miracle customer service
> >> program at the same time they release a customer service poll? I think
> >> that
> >> would qualify it as 'slightly tainted'.
> >
> > Don't like the message, attack the messenger.
> >
> > They got the same results as everyone else. Sprint is worst.
>
> Actually, if you would have read the whole article, ATT Wireless was listed
> as the worst ...
>
> Bob
There is no ATT Wireless Bob. Hasnt been since October 26, 2004.
- 04-21-2005, 06:27 AM #13Jack ZwickGuest
Re: Another report on Customer Care
In article <1114082665.375b9be8591a717738210d52ed4ad1e9@teranews>,
"Scooterflex" <[email protected]> wrote:
> Well, if you want to use that analogy, that's fine but remember, that's how
> cults start. Ultimately people need to start making their OWN decisions
> because 'opinions' are like assholes, everyone has one and they all stink.
> Just because I think Nextel sucks big moose cock doens't mean everyone has
> to think the way I do, I know a lot of people who hate Nextel. Does that
> make them a bad company? In my eyes it does but they still make money. How?
> I have no f**king idea. Will I ever use their service again? No way in hell!
> and the same goes for Verizon AND Cingular. Living in New York I have heard
> NOTHING good about any of the companies I mentioned other than Sprint.
Last time I was in NYC and a customer of Sprint, it was worse than swiss
cheese the coverage. 43rd and Madison. 8th street and Hudson, dead spots
all over.
When I returned with Cingular last summer, coverage was infinitely
better, although I understand Cingular uses T-Mobile as roaming partner
there.
P.S. You may tend to reduce your credibility by using such bad language.
- 04-21-2005, 06:44 AM #14RayGuest
Re: Another report on Customer Care
In the past, my experience with them has not been good. In the past
couple days, I've called them twice and was treated very well. At the
end of the call, they summarized what we did and asked if I was
satisfied with their service.
Maybe Sprint is paying attention to the surveys.
- 04-21-2005, 06:47 AM #15Bob SmithGuest
Re: Another report on Customer Care
"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <%[email protected]>,
> "Bob Smith" <[email protected]> wrote:
>
>>
>> "Jack Zwick" <[email protected]> wrote in message
>> news:[email protected]...
>> > In article <[email protected]>,
>> > "SS" <[email protected]> wrote:
>> >
>> >>
>> >> "Jack Zwick" <[email protected]> wrote in message
>> >> news:[email protected]...
>> >> > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add
>> >> > Vocal Laboratories as an independent source of wireless ratings that
>> >> > rated SprintPCS worst.
>> >> >
>> >> > http://wireless.weblogsinc.com/entry/1234000950040698/
>> >>
>> >> Do all independent sources advertise their own miracle customer
>> >> service
>> >> program at the same time they release a customer service poll? I
>> >> think
>> >> that
>> >> would qualify it as 'slightly tainted'.
>> >
>> > Don't like the message, attack the messenger.
>> >
>> > They got the same results as everyone else. Sprint is worst.
>>
>> Actually, if you would have read the whole article, ATT Wireless was
>> listed
>> as the worst ...
>>
>> Bob
>
> There is no ATT Wireless Bob. Hasnt been since October 26, 2004.
And yet ... they were included in the same survey you quoted ...
Bob
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