Page 1 of 6 123 ... LastLast
Results 1 to 15 of 86
  1. #1
    Jack Zwick
    Guest
    Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add
    Vocal Laboratories as an independent source of wireless ratings that
    rated SprintPCS worst.

    http://wireless.weblogsinc.com/entry/1234000950040698/



    See More: Another report on Customer Care




  2. #2
    SS
    Guest

    Re: Another report on Customer Care


    "Jack Zwick" <[email protected]> wrote in message
    news:[email protected]...
    > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add
    > Vocal Laboratories as an independent source of wireless ratings that
    > rated SprintPCS worst.
    >
    > http://wireless.weblogsinc.com/entry/1234000950040698/


    Do all independent sources advertise their own miracle customer service
    program at the same time they release a customer service poll? I think that
    would qualify it as 'slightly tainted'.





  3. #3
    Jack Zwick
    Guest

    Re: Another report on Customer Care

    In article <[email protected]>,
    "SS" <[email protected]> wrote:

    >
    > "Jack Zwick" <[email protected]> wrote in message
    > news:[email protected]...
    > > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add
    > > Vocal Laboratories as an independent source of wireless ratings that
    > > rated SprintPCS worst.
    > >
    > > http://wireless.weblogsinc.com/entry/1234000950040698/

    >
    > Do all independent sources advertise their own miracle customer service
    > program at the same time they release a customer service poll? I think that
    > would qualify it as 'slightly tainted'.


    Don't like the message, attack the messenger.

    They got the same results as everyone else. Sprint is worst.



  4. #4
    Bubba DeBub
    Guest

    Re: Another report on Customer Care

    Why doesn't Sprint do something about it?????


    "Jack Zwick" <[email protected]> wrote in message
    news:[email protected]...
    > In article <[email protected]>,
    > "SS" <[email protected]> wrote:
    >
    >>
    >> "Jack Zwick" <[email protected]> wrote in message
    >> news:[email protected]...
    >> > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add
    >> > Vocal Laboratories as an independent source of wireless ratings that
    >> > rated SprintPCS worst.
    >> >
    >> > http://wireless.weblogsinc.com/entry/1234000950040698/

    >>
    >> Do all independent sources advertise their own miracle customer service
    >> program at the same time they release a customer service poll? I think
    >> that
    >> would qualify it as 'slightly tainted'.

    >
    > Don't like the message, attack the messenger.
    >
    > They got the same results as everyone else. Sprint is worst.






  5. #5
    Jack Zwick
    Guest

    Re: Another report on Customer Care

    In article <0CC9e.15826$%c1.6749@fed1read05>,
    "Bubba DeBub" <[email protected]> wrote:

    > Why doesn't Sprint do something about it?????



    They did and made it worse, they consolidated call centers, and
    they outsourced a lot of their support to IBM.

    >
    >
    > "Jack Zwick" <[email protected]> wrote in message
    > news:[email protected]...
    > > In article <[email protected]>,
    > > "SS" <[email protected]> wrote:
    > >
    > >>
    > >> "Jack Zwick" <[email protected]> wrote in message
    > >> news:[email protected]...
    > >> > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add
    > >> > Vocal Laboratories as an independent source of wireless ratings that
    > >> > rated SprintPCS worst.
    > >> >
    > >> > http://wireless.weblogsinc.com/entry/1234000950040698/
    > >>
    > >> Do all independent sources advertise their own miracle customer service
    > >> program at the same time they release a customer service poll? I think
    > >> that
    > >> would qualify it as 'slightly tainted'.

    > >
    > > Don't like the message, attack the messenger.
    > >
    > > They got the same results as everyone else. Sprint is worst.




  6. #6
    SS
    Guest

    Re: Another report on Customer Care


    "Jack Zwick" <[email protected]> wrote in message
    news:[email protected]...
    > In article <[email protected]>,
    > "SS" <[email protected]> wrote:
    >
    > >
    > > "Jack Zwick" <[email protected]> wrote in message
    > > news:[email protected]...
    > > > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add
    > > > Vocal Laboratories as an independent source of wireless ratings that
    > > > rated SprintPCS worst.
    > > >
    > > > http://wireless.weblogsinc.com/entry/1234000950040698/

    > >
    > > Do all independent sources advertise their own miracle customer service
    > > program at the same time they release a customer service poll? I think

    that
    > > would qualify it as 'slightly tainted'.

    >
    > Don't like the message, attack the messenger.


    Since when is a comment about the obvious conflict of interest an attack?

    >
    > They got the same results as everyone else. Sprint is worst.


    And being the best in this industry is a good thing?





  7. #7
    Scooterflex
    Guest

    Re: Another report on Customer Care

    Funny, I've never had a problem with Sprint Customer Care, Nextel's on the
    other hand is 200 X worse. I think I'll do what I have been for my whole
    life and make my OWN judgments.

    "Jack Zwick" <[email protected]> wrote in message
    news:[email protected]...
    > In article <[email protected]>,
    > "SS" <[email protected]> wrote:
    >
    > >
    > > "Jack Zwick" <[email protected]> wrote in message
    > > news:[email protected]...
    > > > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add
    > > > Vocal Laboratories as an independent source of wireless ratings that
    > > > rated SprintPCS worst.
    > > >
    > > > http://wireless.weblogsinc.com/entry/1234000950040698/

    > >
    > > Do all independent sources advertise their own miracle customer service
    > > program at the same time they release a customer service poll? I think

    that
    > > would qualify it as 'slightly tainted'.

    >
    > Don't like the message, attack the messenger.
    >
    > They got the same results as everyone else. Sprint is worst.






  8. #8
    Jack Zwick
    Guest

    Re: Another report on Customer Care

    In article <1114063146.78fac6be4162a93c5141e0abc3ad5f70@teranews>,
    "Scooterflex" <[email protected]> wrote:

    > Funny, I've never had a problem with Sprint Customer Care, Nextel's on the
    > other hand is 200 X worse. I think I'll do what I have been for my whole
    > life and make my OWN judgments.


    anecdotal evidence (one person's results) means zilch, which is why
    surveys are done, to get a more balanced picture. When asking thousands,
    Sprint always does worst.



  9. #9
    Scooterflex
    Guest

    Re: Another report on Customer Care

    Well, if you want to use that analogy, that's fine but remember, that's how
    cults start. Ultimately people need to start making their OWN decisions
    because 'opinions' are like assholes, everyone has one and they all stink.
    Just because I think Nextel sucks big moose cock doens't mean everyone has
    to think the way I do, I know a lot of people who hate Nextel. Does that
    make them a bad company? In my eyes it does but they still make money. How?
    I have no f**king idea. Will I ever use their service again? No way in hell!
    and the same goes for Verizon AND Cingular. Living in New York I have heard
    NOTHING good about any of the companies I mentioned other than Sprint.

    "Jack Zwick" <[email protected]> wrote in message
    news:[email protected]...
    > In article <1114063146.78fac6be4162a93c5141e0abc3ad5f70@teranews>,
    > "Scooterflex" <[email protected]> wrote:
    >
    > > Funny, I've never had a problem with Sprint Customer Care, Nextel's on

    the
    > > other hand is 200 X worse. I think I'll do what I have been for my whole
    > > life and make my OWN judgments.

    >
    > anecdotal evidence (one person's results) means zilch, which is why
    > surveys are done, to get a more balanced picture. When asking thousands,
    > Sprint always does worst.






  10. #10
    Bob Smith
    Guest

    Re: Another report on Customer Care


    "Jack Zwick" <[email protected]> wrote in message
    news:[email protected]...
    > In article <[email protected]>,
    > "SS" <[email protected]> wrote:
    >
    >>
    >> "Jack Zwick" <[email protected]> wrote in message
    >> news:[email protected]...
    >> > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add
    >> > Vocal Laboratories as an independent source of wireless ratings that
    >> > rated SprintPCS worst.
    >> >
    >> > http://wireless.weblogsinc.com/entry/1234000950040698/

    >>
    >> Do all independent sources advertise their own miracle customer service
    >> program at the same time they release a customer service poll? I think
    >> that
    >> would qualify it as 'slightly tainted'.

    >
    > Don't like the message, attack the messenger.
    >
    > They got the same results as everyone else. Sprint is worst.


    Actually, if you would have read the whole article, ATT Wireless was listed
    as the worst ...

    Bob





  11. #11
    Bob Smith
    Guest

    Re: Another report on Customer Care


    "Jack Zwick" <[email protected]> wrote in message
    news:[email protected]...
    > In article <1114063146.78fac6be4162a93c5141e0abc3ad5f70@teranews>,
    > "Scooterflex" <[email protected]> wrote:
    >
    >> Funny, I've never had a problem with Sprint Customer Care, Nextel's on
    >> the
    >> other hand is 200 X worse. I think I'll do what I have been for my whole
    >> life and make my OWN judgments.

    >
    > anecdotal evidence (one person's results) means zilch, which is why
    > surveys are done, to get a more balanced picture. When asking thousands,
    > Sprint always does worst.


    Absolutely amazing how you close you sound like Phillipe and his 150 alter
    egos ...

    Bob





  12. #12
    Jack Zwick
    Guest

    Re: Another report on Customer Care

    In article <%[email protected]>,
    "Bob Smith" <[email protected]> wrote:

    >
    > "Jack Zwick" <[email protected]> wrote in message
    > news:[email protected]...
    > > In article <[email protected]>,
    > > "SS" <[email protected]> wrote:
    > >
    > >>
    > >> "Jack Zwick" <[email protected]> wrote in message
    > >> news:[email protected]...
    > >> > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add
    > >> > Vocal Laboratories as an independent source of wireless ratings that
    > >> > rated SprintPCS worst.
    > >> >
    > >> > http://wireless.weblogsinc.com/entry/1234000950040698/
    > >>
    > >> Do all independent sources advertise their own miracle customer service
    > >> program at the same time they release a customer service poll? I think
    > >> that
    > >> would qualify it as 'slightly tainted'.

    > >
    > > Don't like the message, attack the messenger.
    > >
    > > They got the same results as everyone else. Sprint is worst.

    >
    > Actually, if you would have read the whole article, ATT Wireless was listed
    > as the worst ...
    >
    > Bob


    There is no ATT Wireless Bob. Hasnt been since October 26, 2004.



  13. #13
    Jack Zwick
    Guest

    Re: Another report on Customer Care

    In article <1114082665.375b9be8591a717738210d52ed4ad1e9@teranews>,
    "Scooterflex" <[email protected]> wrote:

    > Well, if you want to use that analogy, that's fine but remember, that's how
    > cults start. Ultimately people need to start making their OWN decisions
    > because 'opinions' are like assholes, everyone has one and they all stink.
    > Just because I think Nextel sucks big moose cock doens't mean everyone has
    > to think the way I do, I know a lot of people who hate Nextel. Does that
    > make them a bad company? In my eyes it does but they still make money. How?
    > I have no f**king idea. Will I ever use their service again? No way in hell!
    > and the same goes for Verizon AND Cingular. Living in New York I have heard
    > NOTHING good about any of the companies I mentioned other than Sprint.


    Last time I was in NYC and a customer of Sprint, it was worse than swiss
    cheese the coverage. 43rd and Madison. 8th street and Hudson, dead spots
    all over.

    When I returned with Cingular last summer, coverage was infinitely
    better, although I understand Cingular uses T-Mobile as roaming partner
    there.

    P.S. You may tend to reduce your credibility by using such bad language.



  14. #14
    Ray
    Guest

    Re: Another report on Customer Care

    In the past, my experience with them has not been good. In the past
    couple days, I've called them twice and was treated very well. At the
    end of the call, they summarized what we did and asked if I was
    satisfied with their service.

    Maybe Sprint is paying attention to the surveys.



  15. #15
    Bob Smith
    Guest

    Re: Another report on Customer Care


    "Jack Zwick" <[email protected]> wrote in message
    news:[email protected]...
    > In article <%[email protected]>,
    > "Bob Smith" <[email protected]> wrote:
    >
    >>
    >> "Jack Zwick" <[email protected]> wrote in message
    >> news:[email protected]...
    >> > In article <[email protected]>,
    >> > "SS" <[email protected]> wrote:
    >> >
    >> >>
    >> >> "Jack Zwick" <[email protected]> wrote in message
    >> >> news:[email protected]...
    >> >> > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add
    >> >> > Vocal Laboratories as an independent source of wireless ratings that
    >> >> > rated SprintPCS worst.
    >> >> >
    >> >> > http://wireless.weblogsinc.com/entry/1234000950040698/
    >> >>
    >> >> Do all independent sources advertise their own miracle customer
    >> >> service
    >> >> program at the same time they release a customer service poll? I
    >> >> think
    >> >> that
    >> >> would qualify it as 'slightly tainted'.
    >> >
    >> > Don't like the message, attack the messenger.
    >> >
    >> > They got the same results as everyone else. Sprint is worst.

    >>
    >> Actually, if you would have read the whole article, ATT Wireless was
    >> listed
    >> as the worst ...
    >>
    >> Bob

    >
    > There is no ATT Wireless Bob. Hasnt been since October 26, 2004.


    And yet ... they were included in the same survey you quoted ...

    Bob





  • Similar Threads

    1. alt.cellular.verizon
    2. alt.cellular.verizon
    3. alt.cellular.ericsson
    4. alt.cellular.sprintpcs
    5. alt.cellular.nokia



  • Page 1 of 6 123 ... LastLast