Getting the most out of telus

just seeing if anyone had any on advice on dealing with CS for getting a new phone if mine is broken, 17months in on a 36month term. telus customer of 10years so i have alot of free promo's on my contract. Bell has offered me all the same features and a samsung instinct for free on a 2year contract.
i called telus to ask if there was anything to do with getting me a new phone and they said we can start you 36 month term from today and you get a phone at the 3 year price (but not the option of a PDA)
has anyone have any advice on how to deal with them to give me what i want without prolonging contract?

There is pretty much no way they would be able to give you promotional pricing without starting your contract all over again, they would be losing way too much money if they let you do that.

Keep in mind that they don't make any money off of the cell phones, and the subsidized price, Telus is essentially paying it for you since on it's own, cell phones range anywhere from $400-600. They make their money from the contract you sign with them.

Honestly your best bet is to try to find a phone off of Craiglist or use an old phone...because I'm about 95% sure they won't subsidize a new phone for you without you starting your contract over again.

your best bet is to either A: check out the telus website for refurbished phone, or call them and tell them what you've been offered from bell and your willing to jump ship if they don't make you a better offer.