Re: 12 months warranty?

Jon wrote:
> dd@dd.com declared for all the world to hear...
>
>>Orange have told me that my Nokia 6230 only carrys a 6 month warranty, and
>>that if I get any problems outside of this, I must contact Nokia.
>>
>>I purchased the phone from Orange themselves, so Orange are my retailer. I
>>was under the impression that under the Sale of Goods Act, my contract is
>>with Orange as the retailer, and not Nokia as the manufacturer. I have
>>purchased nothing from Nokia, I am not a customer of Nokia, and no contract
>>exists between myself and Nokia.
>
>
> If the phone is more than 6 months old then you are still within your
> warranty period, however Orange will not replace the handset. Either
> take/send the unit to a repair centre or take it to an Orange Shop (but
> you will need a proof of purchase showing the IMEI number and date of
> purchase)
>
>
>>Who is right, Orange or myself? Are Orange legally entitled to tell me to
>>get lost and call Nokia about the faulty 10 month old handset I purchased
>>from them?
>
>
> Outside of 6 months they are bound to "assist" you, but they do this by
> telling you how to get your unit repaired, they are not obliged to
> replace the handset.

Correct - they are not required to repair the handset - however they are
required to process the repair. As Orange is your retailer, they are
responsible for the warranty. Orange has the contract with Nokia - not you.

However, Nokia are likely to deal with you directly, and that is what
Orange are hoping for as it makes the job easier for them. You may also
find that it is quicker for you to send it to Nokia, for Nokia to repair
it, and for them to send it back to you, rather than get Orange involved
- which would change it into: You send it to Orange, Orange send it to
Nokia (allowing a week for 'processing'), Nokia repair it (during which
time you may not be able to chase it up with Nokia directly as you
didn't send it it to Nokia - they have no record of you), Nokia post it
to Orange (allow another week for 'processing'), and then Orange send it
to you. As you can see, dealig with Nokia directly could be the better
option.

Orange do seem to be trying to get rid of their responsibility - but in
practice, it might be quicker for you doing it that way.

D