The warranty from Orange, I think you will find, is 12 months, during which
time THEY are required to sort out your "complaint/fault".
However, if Orange "take it on board" then they'll take the handset, send it
to Nokia. Nokia will repair, send to Orange. Orange will contact you. You go
and collect.
You MAY be able to get (as Vodafone do) a "replacement" handset, whilst
yours is away.
The quicker method, however, would be to contact Nokia direct (01480
434343), or have a look at their web site for the nearest service centre.
Take your phone to the service centre and, if Level 2, they may be able to
repair on site, in an hour or so (all depends on the fault).
With regard to the warranty, I feel SURE that Nokia now offer 24 months
warranty (that's with Nokia, and not with the retailer)
Cheers
"dd" <dd@dd.com> wrote in message
news:43b42459$0$27174$ed2619ec@ptn-nntp-reader02.plus.net...
> Hey all,
>
> Orange have told me that my Nokia 6230 only carrys a 6 month warranty, and
> that if I get any problems outside of this, I must contact Nokia.
>
> I purchased the phone from Orange themselves, so Orange are my retailer. I
> was under the impression that under the Sale of Goods Act, my contract is
> with Orange as the retailer, and not Nokia as the manufacturer. I have
> purchased nothing from Nokia, I am not a customer of Nokia, and no
contract
> exists between myself and Nokia.
>
> Who is right, Orange or myself? Are Orange legally entitled to tell me to
> get lost and call Nokia about the faulty 10 month old handset I purchased
> from them?
>
> This entire thing sounds a bit fishy to me, it sounds distinctly like they
> would much rather I paid them £5 a month to 'insure' the phone against
> faults even though they should be covered by my statutary rights.
>
> Cheers.
>
>
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