12 months warranty?

Hey all,

Orange have told me that my Nokia 6230 only carrys a 6 month warranty, and
that if I get any problems outside of this, I must contact Nokia.

I purchased the phone from Orange themselves, so Orange are my retailer. I
was under the impression that under the Sale of Goods Act, my contract is
with Orange as the retailer, and not Nokia as the manufacturer. I have
purchased nothing from Nokia, I am not a customer of Nokia, and no contract
exists between myself and Nokia.

Who is right, Orange or myself? Are Orange legally entitled to tell me to
get lost and call Nokia about the faulty 10 month old handset I purchased
from them?

This entire thing sounds a bit fishy to me, it sounds distinctly like they
would much rather I paid them £5 a month to 'insure' the phone against
faults even though they should be covered by my statutary rights.

Cheers.

dd@dd.com declared for all the world to hear...
> Orange have told me that my Nokia 6230 only carrys a 6 month warranty, and
> that if I get any problems outside of this, I must contact Nokia.
>
> I purchased the phone from Orange themselves, so Orange are my retailer. I
> was under the impression that under the Sale of Goods Act, my contract is
> with Orange as the retailer, and not Nokia as the manufacturer. I have
> purchased nothing from Nokia, I am not a customer of Nokia, and no contract
> exists between myself and Nokia.

If the phone is more than 6 months old then you are still within your
warranty period, however Orange will not replace the handset. Either
take/send the unit to a repair centre or take it to an Orange Shop (but
you will need a proof of purchase showing the IMEI number and date of
purchase)

> Who is right, Orange or myself? Are Orange legally entitled to tell me to
> get lost and call Nokia about the faulty 10 month old handset I purchased
> from them?

Outside of 6 months they are bound to "assist" you, but they do this by
telling you how to get your unit repaired, they are not obliged to
replace the handset.
--
Regards
Jon

dd wrote:
> Orange have told me that my Nokia 6230 only carrys a 6 month warranty, and
> that if I get any problems outside of this, I must contact Nokia.

It may only carry a six month warranty. But warranties are in addition
to those statutory rights that you have under the Sale of Goods Act
1979 and the Supply of Goods and Services Act 1982 (as amended). If
your warranty has expired, this does not mean Orange no longer has any
obligations. It certainly doesn't mean Nokia do!

> I purchased the phone from Orange themselves, so Orange are my retailer. I
> was under the impression that under the Sale of Goods Act, my contract is
> with Orange as the retailer, and not Nokia as the manufacturer. I have
> purchased nothing from Nokia, I am not a customer of Nokia, and no contract
> exists between myself and Nokia.

Correct.

> Who is right, Orange or myself? Are Orange legally entitled to tell me to
> get lost and call Nokia about the faulty 10 month old handset I purchased
> from them?

You are right. Orange can still tell you to get lost, though. You may
need to sue them if this means you incur costs elsewhere (depending on
the problem). However, as the DTI say, "In general, the onus is on all
purchasers to prove the goods did not conform to contract (e.g. was
inherently faulty) and should have reasonably lasted until this point
in time (i.e. perishable goods do not last for six years)."

Sounds like you know your rights, but there's more information at:
http://www.dti.gov.uk/ccp/topics1/saleandsupply.htm
http://www.bbc.co.uk/watchdog/guides...odsandservices
http://www.consumerdirect.gov.uk/you...s/fs_c04.shtml
http://www.consumereducation.org.uk/...lrights/11.htm

Disclaimer: I am not a lawyer, and I've only touched on the ins and
outs of the subject in this posting.

SB

Thanks for that Chris.

I knew I'd seen it somewhere.

Have a good New Year.

Cheers

"Chris P Bacon" <andy.haigh@XbreatheX.com> wrote in message
news:6vk8r1ldf2sidkgtkqejd53ao2undne749@4ax.com...
>
> >With regard to the warranty, I feel SURE that Nokia now offer 24 months
> >warranty (that's with Nokia, and not with the retailer)
> >
> >Cheers
> >
> This is correct but only for handsets purchased since April 2005.
>
>
> Chris P Bacon

On Thu, 29 Dec 2005 23:53:32 -0000, "KevinX"
<kevinx@NOTTHISBITearthling.net> wrote:

>Thanks for that Chris.
>
>I knew I'd seen it somewhere.
>
>Have a good New Year.
>
>Cheers
>
>"Chris P Bacon" <andy.haigh@XbreatheX.com> wrote in message
>news:6vk8r1ldf2sidkgtkqejd53ao2undne749@4ax.com.. .
>>
>> >With regard to the warranty, I feel SURE that Nokia now offer 24 months
>> >warranty (that's with Nokia, and not with the retailer)
>> >
>> >Cheers
>> >
>> This is correct but only for handsets purchased since April 2005.
>>
>>
>> Chris P Bacon
>


its stated on their website and all new nokias have it in the manuals
as 24 months


Chris P Bacon