Best O2 contract deals ...

Reestit Mutton wrote:
>

>
> Anyway, the details are as follows:
>
> For each claim you need to send in the relevant claims form and bill
> e.g. after month 4 you send in the first bill that arrives after 4
> physical months of service (if you started your contract today - 11
> January - you would send in the first bill that arrived after 11 May).
>

Oh...and I forgot to mention that the above assumes that you received
the necessary claims vouchers with your phone. If you did not then I
would get in contact with the retailers as a matter of urgency. I would
do it by phone to ensure that someone deals with your problem. Also take
their FULL name (and email address) for future reference and ask the
person that you speak to to send you an email confirming that he/she is
going to send you the necessary vouchers. That way, if they don't
materialise, you have a point of reference inside the company and proof
that you had done everything possible to request the missing vouchers
within a reasonable time of receiving your goods.

I don't wish to scaremonger but it's better to be safe rather than sorry.

HtH
RM

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Thankyou very much for that- I have not recieved any vouchers from Cool
MObile - do you have a customer services number for them please? I have
emailed them 4 times at present and they are geting the emails butnot
replying- Thanks again

Thankyou very much for that- I have not recieved any vouchers from Cool
MObile - do you have a customer services number for them please? I have
emailed them 4 times at present and they are geting the emails butnot
replying- Thanks again

regis rowl wrote:
> Thankyou very much for that- I have not recieved any vouchers from Cool
> MObile - do you have a customer services number for them please? I have
> emailed them 4 times at present and they are geting the emails butnot
> replying- Thanks again
>

Sales: 0870 010 1379
Customer Care: 0870 010 1356

If you get no joy getting a response via customer care I would have no
problems hassling them via the sales line for your vouchers (hint: most
companies tend to answer sales calls quicker than they do CS calls)

Good luck.

HtH
RM
--
www.reestitmutton.co.uk

Bringing you the best-value mobile phone contract deals in the UK
Presented the way it should be...in plain English

regis rowl wrote:
> Thankyou very much for that- I have not recieved any vouchers from Cool
> MObile - do you have a customer services number for them please? I have
> emailed them 4 times at present and they are geting the emails butnot
> replying- Thanks again
>

Sales: 0870 010 1379
Customer Care: 0870 010 1356

If you get no joy getting a response via customer care I would have no
problems hassling them via the sales line for your vouchers (hint: most
companies tend to answer sales calls quicker than they do CS calls)

Good luck.

HtH
RM
--
www.reestitmutton.co.uk

Bringing you the best-value mobile phone contract deals in the UK
Presented the way it should be...in plain English

Cheers -I rang their line and they said they will send it out "straight
away" fingers crossed.
Thanks for your time sir.

Cheers -I rang their line and they said they will send it out "straight
away" fingers crossed.
Thanks for your time sir.