Nokia 6230i - The ascending ringtone problem...

Is there actually a fix for this? I'm on my 2nd phone now, Vodafone are
sending me another to arrive tomorrow, I'm confident it won't be any
different, but they insisted...

If this one has the same problem can I ask that they give me a different
phone? 3 months into my contract.

--
Dan

---

› See More: Nokia 6230i - The ascending ringtone problem...

what is the problem?
"DanTXD" <[email protected]> wrote in message
news:[email protected]...
> Is there actually a fix for this? I'm on my 2nd phone now, Vodafone are
> sending me another to arrive tomorrow, I'm confident it won't be any
> different, but they insisted...
>
> If this one has the same problem can I ask that they give me a different
> phone? 3 months into my contract.
>
> --
> Dan
>

Hmmm I must try mine......

"DanTXD" <[email protected]> wrote in message
news:[email protected]...
> "Leithie" <[email protected]> wrote in message
> news:[email protected]...
>> what is the problem?
>> "DanTXD" <[email protected]> wrote in message
>> news:[email protected]...
>>> Is there actually a fix for this? I'm on my 2nd phone now, Vodafone are
>>> sending me another to arrive tomorrow, I'm confident it won't be any
>>> different, but they insisted...
>>>
>>> If this one has the same problem can I ask that they give me a different
>>> phone? 3 months into my contract.
>>
>
> If the ringing volume is set to max, when the phone rings or a text is
> recieved, it rings very quietly, then gets louder, even though it's NOT on
> ascending mode, and when a text is received it is very quiet. If the
> volume is set to 4 (as it is from the factory on all the loud profiles
> co-incidently...), then it's ok - but because its only on 4, it's not loud
> enough. This may not sound like a big problem, but it is actually very
> annoying, especially if you're sat anywhere that isn't in perfect silence!
>
> --
> Dan
>

Dan,

What s/w are you running? *#0000#

I had a similar problem, but this seems to have been fixed with s/w 3.50.

Having said that, I do SOMETIMES get this problem, even now, but by
switching off and on again, it seems fine.

IF you're not running 3.50, then get to a Nokia service centre (Level 2),
and they should be able to flash the software on site.

For service points, have a look at www.nokia.com or call 01480 434343

Good luck




"DanTXD" <[email protected]> wrote in message
news:[email protected]...
> Is there actually a fix for this? I'm on my 2nd phone now, Vodafone are
> sending me another to arrive tomorrow, I'm confident it won't be any
> different, but they insisted...
>
> If this one has the same problem can I ask that they give me a different
> phone? 3 months into my contract.
>
> --
> Dan
>
>

"KevinX" <[email protected]> wrote in message
news:[email protected]...
> Dan,
>
> What s/w are you running? *#0000#
>
> I had a similar problem, but this seems to have been fixed with s/w 3.50.
>
> Having said that, I do SOMETIMES get this problem, even now, but by
> switching off and on again, it seems fine.
>
> IF you're not running 3.50, then get to a Nokia service centre (Level 2),
> and they should be able to flash the software on site.
>
> For service points, have a look at www.nokia.com or call 01480 434343
>
> Good luck
>

Yup, tried that, didn't help I think they upgraded me to 3.60 actually.
Either way, i got the receipt saying it was tested and fixed, when it
patently wasn't. I can't be bothered with it anymore, i'm getting something
different!

--
Dan

"DanTXD" <[email protected]> wrote in message
news:[email protected]...
> Is there actually a fix for this? I'm on my 2nd phone now, Vodafone are
> sending me another to arrive tomorrow, I'm confident it won't be any
> different, but they insisted...
>
> If this one has the same problem can I ask that they give me a different
> phone? 3 months into my contract.
>
> --
> Dan
>

Noted that if the volume is set to 4 - it's fine! How bizarre. Still rings
pretty loud on 4, so i'm happyish


--
Dan

Tell you what, Dan, after thinking about it.

The FIRST time I reported this (to the Nokia "Care" (aka Muppet) Centre), I
was informed "The reason it starts off ascending is in case the phone is
near to your ear when it starts ringing (Dohh!). I challenged them on this,
and their answer was that it was a Health and Safety issue (what a load of
bollo3ks!).

it further confused them, when I asked why the FULL range of Nokia phones do
NOT do this. They were stumped!

Eventually I spoke with an actual service centre, and the problem was
resolved.

Call Centres. Don'tya just love 'em??
"DanTXD" <[email protected]> wrote in message
news:[email protected]...
> "DanTXD" <[email protected]> wrote in message
> news:[email protected]...
> > Is there actually a fix for this? I'm on my 2nd phone now, Vodafone are
> > sending me another to arrive tomorrow, I'm confident it won't be any
> > different, but they insisted...
> >
> > If this one has the same problem can I ask that they give me a different
> > phone? 3 months into my contract.
> >
> > --
> > Dan
> >
>
> Noted that if the volume is set to 4 - it's fine! How bizarre. Still
rings
> pretty loud on 4, so i'm happyish
>
>
> --
> Dan
>
>

KevinX wrote:
> Tell you what, Dan, after thinking about it.
>
> The FIRST time I reported this (to the Nokia "Care" (aka Muppet) Centre), I
> was informed "The reason it starts off ascending is in case the phone is
> near to your ear when it starts ringing (Dohh!). I challenged them on this,
> and their answer was that it was a Health and Safety issue (what a load of
> bollo3ks!).
>
> it further confused them, when I asked why the FULL range of Nokia phones do
> NOT do this. They were stumped!

This is exactly what the Siemens phones I have had do, AND it's
documented in the manual so, whilst I found it annoying too, it wasn't
an inconvievable reason for them to give.

If it's "in the manual" Dave, then one would expect it to be so. When it'
not in the manual, it gives rise to doubt, and (from call centre experience)
they seem to "clutch at straws" as they are not FULLY conversant with that
area of the products (horses for courses and all that)

Cheers


"Dave Newt" <[email protected]> wrote in message
news:[email protected]...
> KevinX wrote:
> > Tell you what, Dan, after thinking about it.
> >
> > The FIRST time I reported this (to the Nokia "Care" (aka Muppet)
Centre), I
> > was informed "The reason it starts off ascending is in case the phone is
> > near to your ear when it starts ringing (Dohh!). I challenged them on
this,
> > and their answer was that it was a Health and Safety issue (what a load
of
> > bollo3ks!).
> >
> > it further confused them, when I asked why the FULL range of Nokia
phones do
> > NOT do this. They were stumped!
>
> This is exactly what the Siemens phones I have had do, AND it's
> documented in the manual so, whilst I found it annoying too, it wasn't
> an inconvievable reason for them to give.

KevinX wrote:
> If it's "in the manual" Dave, then one would expect it to be so. When it'
> not in the manual, it gives rise to doubt, and (from call centre experience)
> they seem to "clutch at straws" as they are not FULLY conversant with that
> area of the products (horses for courses and all that)

You've missed my point. You were suggesting it was a ridiculously
unlikely reason ("Doh!"; "muppet") - I was just saying that, on some
phones, that is the reason. Yes, maybe they were wrong, but wrong and
stupid aren't the same thing.

KevinX wrote:
> If it's "in the manual" Dave, then one would expect it to be so. When it'
> not in the manual, it gives rise to doubt, and (from call centre experience)
> they seem to "clutch at straws" as they are not FULLY conversant with that
> area of the products (horses for courses and all that)

You've missed my point. You were suggesting it was a ridiculously
unlikely reason ("Doh!"; "muppet") - I was just saying that, on some
phones, that is the reason. Yes, maybe they were wrong, but wrong and
stupid aren't the same thing.

No offence, Dave, but when one calls a "support" line, one expects
"support", and not Assumptions.

We can all assume, as we all often do, but one expects CORRECT information
from those that are supposed to be in that advisory position (Support line).

Cheers


"Dave Newt" <[email protected]> wrote in message
news:[email protected]...
>
>
> KevinX wrote:
> > If it's "in the manual" Dave, then one would expect it to be so. When
it'
> > not in the manual, it gives rise to doubt, and (from call centre
experience)
> > they seem to "clutch at straws" as they are not FULLY conversant with
that
> > area of the products (horses for courses and all that)
>
> You've missed my point. You were suggesting it was a ridiculously
> unlikely reason ("Doh!"; "muppet") - I was just saying that, on some
> phones, that is the reason. Yes, maybe they were wrong, but wrong and
> stupid aren't the same thing.

KevinX wrote:
> No offence, Dave, but when one calls a "support" line, one expects
> "support", and not Assumptions.
>
> We can all assume, as we all often do, but one expects CORRECT information
> from those that are supposed to be in that advisory position (Support line).

Now *that* we can agree on!