Three's policy for replacing SIMS?

Got mugged on Thursday night.

They got 2 Three mobiles, one contract, one PAYG. Naturally, I
blocked them both, not that the PAYG had any credit on it. Wasn't
even switched on.

I am hoping my home insurance will cover them but in any event need to
know a few things please:

1. Is there one Three office to call that is likely to be better to
resolve this than another?
2. Do they have to charge for replacement SIMs? Hope not ( I spend a
lot with them)
3. Can they supply a PAC for the PAYG SIM without it being active? I
am thinking it easier to port it to a Virgin or O2 online SIM for
which I have some spare handsets.
4. If I am not insured, what are your suggestions for options to
replace the Three handset? A new contract-free one would be
ridiculously expensive, so I guess it means buying a PAYG offer and
putting the new contract SIM in it. Any other suggestions please?

Thanks for any help.
Rob

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"Kalico" <[email protected]> wrote in message
news:[email protected]...
> Got mugged on Thursday night.
>
> They got 2 Three mobiles, one contract, one PAYG. Naturally, I
> blocked them both, not that the PAYG had any credit on it. Wasn't
> even switched on.
>
> I am hoping my home insurance will cover them but in any event need to
> know a few things please:
>
> 1. Is there one Three office to call that is likely to be better to
> resolve this than another?
> 2. Do they have to charge for replacement SIMs? Hope not ( I spend a
> lot with them)
> 3. Can they supply a PAC for the PAYG SIM without it being active? I
> am thinking it easier to port it to a Virgin or O2 online SIM for
> which I have some spare handsets.
> 4. If I am not insured, what are your suggestions for options to
> replace the Three handset? A new contract-free one would be
> ridiculously expensive, so I guess it means buying a PAYG offer and
> putting the new contract SIM in it. Any other suggestions please?
>
> Thanks for any help.
> Rob
>
Why did you have TWO phones! One is enough for most people, especially if
it is on the same network.

You're better off asking "3" questions about YOUR contracts with them and
the terms and conditions they sent to you which you read and agreed to.
Then you will be in no doubt what they can do for you. The same for whoever
your insurance policy is with - you're best contacting them direct.

The reason for doing this is to make sure you get the correct information
relating to YOUR circumstances. If you were to phone and quote someone
from a newsgroup they might laugh as the information may not be correct or
corret for your circumstances.

I would be on the phone to "3" and the insurance company with the Crime
Reference Number you obtained from the Police when you reported the
mugging/assault and theft of your property. Next time carry something to
sort scumbags like that out.

The Guy asked a question, who are you to comment on whether OR NOT he
has a right to carry two handsets, its his business.

"NJ" <[email protected]> wrote in message
news:[email protected]
> The Guy asked a question, who are you to comment on
> whether OR NOT he has a right to carry two handsets, its
> his business.

Indeed. I sometimes carry three..! (Oh for a phone that allows more than
one SIM to be used simultaneously..!)

Ivor

"Ivor Jones" <[email protected]> wrote in message
news:[email protected]...
>
>
> "NJ" <[email protected]> wrote in message
> news:[email protected]
>> The Guy asked a question, who are you to comment on
>> whether OR NOT he has a right to carry two handsets, its
>> his business.
>
> Indeed. I sometimes carry three..! (Oh for a phone that allows more than
> one SIM to be used simultaneously..!)
>
> Ivor
>
>

So do I - contract phone, client phone (sometimes when on callout), and P&G
phone (something for the weekend...)

"R. Mark Clayton" <[email protected]> wrote in
message
news:[email protected]
> "Ivor Jones" <[email protected]> wrote in message
> news:[email protected]...
> >
> > "NJ" <[email protected]> wrote in message
> > news:[email protected]
> > > The Guy asked a question, who are you to comment on
> > > whether OR NOT he has a right to carry two handsets,
> > > its his business.
> >
> > Indeed. I sometimes carry three..! (Oh for a phone that
> > allows more than one SIM to be used simultaneously..!)
>
> So do I - contract phone, client phone (sometimes when on
> callout), and P&G phone (something for the weekend...)

Mine are main phone (was Orange contract, now on Tesco Mobile), Orange
PAYG (need this as it has the original Out Here pack on it for SMS
messages) and a work phone. I obviously only need the work phone with me
while at work.

Ivor

On Sat, 14 Jan 2006 18:20:44 GMT, "Mike" <[email protected]> wrote:

[snip]
>Why did you have TWO phones! One is enough for most people, especially if
>it is on the same network.
>
>You're better off asking "3" questions about YOUR contracts with them and
>the terms and conditions they sent to you which you read and agreed to.
>Then you will be in no doubt what they can do for you. The same for whoever
>your insurance policy is with - you're best contacting them direct.
>
>The reason for doing this is to make sure you get the correct information
>relating to YOUR circumstances. If you were to phone and quote someone
>from a newsgroup they might laugh as the information may not be correct or
>corret for your circumstances.
>
>I would be on the phone to "3" and the insurance company with the Crime
>Reference Number you obtained from the Police when you reported the
>mugging/assault and theft of your property. Next time carry something to
>sort scumbags like that out.
>
Well, cheers for your help Mike. I'm 6 ft 2 in and not what anyone
would call an easy target. I'm not sure which side of the bed you got
out of, but thanks for making me feel better about being in the wrong
place at the wrong time. Just hope it never happens to you.

The reason I was carrying two phones (three actually but they only got
two) was that I just took a new contract (with Three) and turned the
previous contract (also with Three) into PAYG. As you will know,
since both old and new were with Three it is not possible to port the
number, so easier just to carry my old mobile for a few weeks and give
people who call my old number (now a PAYG) my new contract number.

In any event, questions like number 4 in my list would still be valid,
or what the heck is the point of this newsgroup? I've lost count of
the number of times I've been going to do something in life and
someone has suggested a better/cheaper/faster way based on their
increased knowledge.

I was not suggesting I call up Three and quote from a Newsgroup, but
knowing what others think and their experiences is always helpful.
Ever heard of the saying *Knowledge is Power* ? Doesn't mean you have
to make use of the knowledge, but making choices with all the facts to
hand is always better than making decisions in ignorance.

The same reason I do not carry a weapon to sort these scumbags out.
The facts point to the likelihood of any knife or whatever ending up
being used on me. It was bad enough losing two phones, 80 quid cash,
getting a ripped suit and coat and blood all over the place, without
ending up in hospital or a coffin. Luckily I managed to keep hold of
my wallet, credit cards and filofax thing. Not being a trained SAS
agent or Ninja Turtle, I wasn't able to do much in the flash of
seconds when it happened other than get a dose of shock. Maybe you
might have been able to overpower the two of them and leave them
neatly tied up for the coppers. Sadly not me.

Kalico wrote:
> On Sat, 14 Jan 2006 18:20:44 GMT, "Mike" <[email protected]> wrote:
>
> [snip]
>
>>Why did you have TWO phones! One is enough for most people, especially if
>>it is on the same network.
>>
>>You're better off asking "3" questions about YOUR contracts with them and
>>the terms and conditions they sent to you which you read and agreed to.
>>Then you will be in no doubt what they can do for you. The same for whoever
>>your insurance policy is with - you're best contacting them direct.
>>
>>The reason for doing this is to make sure you get the correct information
>>relating to YOUR circumstances. If you were to phone and quote someone
>
>>from a newsgroup they might laugh as the information may not be correct or
>
>>corret for your circumstances.
>>
>>I would be on the phone to "3" and the insurance company with the Crime
>>Reference Number you obtained from the Police when you reported the
>>mugging/assault and theft of your property. Next time carry something to
>>sort scumbags like that out.
>>
>
> Well, cheers for your help Mike. I'm 6 ft 2 in and not what anyone
> would call an easy target. I'm not sure which side of the bed you got
> out of, but thanks for making me feel better about being in the wrong
> place at the wrong time. Just hope it never happens to you.

Just ignore him - I did write a long rambling post which bunked most of
his points, but it just sounded petty.

Your question was perfectly reasonable, just a shame that you didn't
actually get any helpful replies.

D

'I''m 6 ft 2 in and not what anyone would call an easy target.'

Well you let yourself get mugged mate, so you cant be that much of a
hero !!

Personally, if I let myself get mugged I would be too embassed to
publish it on the internet .. you should go and join
a boxing club/learn self defence rather than wallowing in self pity !!

On 16 Jan 2006 06:49:25 -0800, "[email protected]"
<[email protected]> wrote:

>'I''m 6 ft 2 in and not what anyone would call an easy target.'
>
>Well you let yourself get mugged mate, so you cant be that much of a
>hero !!
>
>Personally, if I let myself get mugged I would be too embassed to
>publish it on the internet .. you should go and join
>a boxing club/learn self defence rather than wallowing in self pity !!

Who said I was a hero? Not me. The heroes in this world are
generally not so obvious and you certainly ain't one, 'mate'.

Of course, you being such a hard man, if you were looking for someone
to mug you probably would pass by all the obvious targets, and tackle
someone who looks like a brick toilet. It'd be a challange for you,
wouldn't it?

But I forgot that I 'let' myself get mugged. You are right. I was
too stupid to get a cab. But as for being embarrassed about it? FFS!
If it happened to you I'd like to see you be such a smart arse. We
can all sit at home and imagine ourselves as Mr J Bond, putting out
boxing club training to good use. But then some of us actually leave
our armchairs and explore the real world. And when bad things happen,
we're man enough not to pretend it didn't shake us.

On Mon, 16 Jan 2006 10:42:39 +0000, David Hearn
<[email protected]> wrote:

[snip]
>Just ignore him - I did write a long rambling post which bunked most of
>his points, but it just sounded petty.
>
>Your question was perfectly reasonable, just a shame that you didn't
>actually get any helpful replies.
>
>D
Cheers