Orange SMTP server

I've been using smtp.orange.net successfully for outgoing mail for a couple
of years now. It's really handy since you can send mail from any email
client attached anywhere to the internet. Obviously you need to
authenticate to the server with the credentials set up for the Orange
account.

As of a couple of days ago the server has refused to accept email from my
address, which is NOT [email protected].

The error message is

'Your message did not reach some or all of the intended recipients.
....

553 <my_name@my_real_domain_name.net>: Sender address rejected: not owned by
user <my_orange_user_logon_name>'

It looks like the server will no longer accept mail unless the from address
is [email protected]. I've raised a query with Orange, but has anyone
else noticed this?

Nick
--
***************************************************************************
No trees were harmed in the generation of this posting
Just a few electrons may have been disturbed
***************************************************************************

---

› See More: Orange SMTP server

"Nick" <[email protected]> writes:

It has just worked for me, phew.

I would hope they don't force you to use an @orange email address, it was one
of the reasons I ditched O2.

I use my palm to post to mailing lists, which authenticate to my e-mail
address. I do not want to have to subscribe twice, and or have to recieve mail
in two different places.

The whole point of mobile email is you can seamlessly carry on with your life
wherever you happen to be. Different at home and away email addresses would be
stupid.

Phil

Nick wrote:
> I've been using smtp.orange.net successfully for outgoing mail for a couple
> of years now. It's really handy since you can send mail from any email
> client attached anywhere to the internet. Obviously you need to
> authenticate to the server with the credentials set up for the Orange
> account.
>
> As of a couple of days ago the server has refused to accept email from my
> address, which is NOT [email protected].
>
> The error message is
>
> 'Your message did not reach some or all of the intended recipients.
> ...
>
> 553 <my_name@my_real_domain_name.net>: Sender address rejected: not owned by
> user <my_orange_user_logon_name>'
>
> It looks like the server will no longer accept mail unless the from address
> is [email protected]. I've raised a query with Orange, but has anyone
> else noticed this?

Yes, I noticed this a couple of days ago too.

"mike" <[email protected]> wrote in message
news:[email protected]...
> Nick wrote:
>> I've been using smtp.orange.net successfully for outgoing mail for a
>> couple
>> of years now. It's really handy since you can send mail from any email
>> client attached anywhere to the internet. Obviously you need to
>> authenticate to the server with the credentials set up for the Orange
>> account.
>>
>> As of a couple of days ago the server has refused to accept email from my
>> address, which is NOT [email protected].
>>
>> The error message is
>>
>> 'Your message did not reach some or all of the intended recipients.
>> ...
>>
>> 553 <my_name@my_real_domain_name.net>: Sender address rejected: not owned
>> by
>> user <my_orange_user_logon_name>'
>>
>> It looks like the server will no longer accept mail unless the from
>> address
>> is [email protected]. I've raised a query with Orange, but has anyone
>> else noticed this?
>
> Yes, I noticed this a couple of days ago too.

Mike, is this a problem for you, and if so how did you 'fix' it?

BTW nothing heard from Orange yet.

I have just had this from Orange:


This is an important message about email.
We are updating the Orange email service and if you use your
phone's mailbox to retrieve your emails, or a PC client such
as Outlook, you will need to make a change to your settings
so that the service continues to work. If you only ever access
your emails by directly logging into the Orange website then
you don't need to do anything and you can stop reading.
To make the change to your setting just go to
http://www.orange.co.uk/emailsettings
and we'll talk you through it step by step.
We recommend you make the change now, however you have up until
the 27th April 2006. If you haven't made the change by this date
then your service will no longer work.


"Nick" <[email protected]> wrote in message
news:[email protected]...
> I've been using smtp.orange.net successfully for outgoing mail for a
couple
> of years now. It's really handy since you can send mail from any email
> client attached anywhere to the internet. Obviously you need to
> authenticate to the server with the credentials set up for the Orange
> account.
>
> As of a couple of days ago the server has refused to accept email from my
> address, which is NOT [email protected].
>
> The error message is
>
> 'Your message did not reach some or all of the intended recipients.
> ...
>
> 553 <my_name@my_real_domain_name.net>: Sender address rejected: not owned
by
> user <my_orange_user_logon_name>'
>
> It looks like the server will no longer accept mail unless the from
address
> is [email protected]. I've raised a query with Orange, but has anyone
> else noticed this?
>
> Nick
> --
>
***************************************************************************
> No trees were harmed in the generation of this posting
> Just a few electrons may have been disturbed
>
***************************************************************************
>
>

"Trev" <[email protected]> wrote in message
news:[email protected]...
>I have just had this from Orange:
>
>
> This is an important message about email.
> We are updating the Orange email service and if you use your
> phone's mailbox to retrieve your emails, or a PC client such
> as Outlook, you will need to make a change to your settings
> so that the service continues to work. If you only ever access
> your emails by directly logging into the Orange website then
> you don't need to do anything and you can stop reading.
> To make the change to your setting just go to
> http://www.orange.co.uk/emailsettings
> and we'll talk you through it step by step.
> We recommend you make the change now, however you have up until
> the 27th April 2006. If you haven't made the change by this date
> then your service will no longer work.
>
Thank you for forwarding that Trev.

I just tried it. The authentication works OK, but smtp.orange.net still
rejects messages unless MAIL FROM: uses an orange.net email address.

The error returned is as before e.g.

'553 <my_name@my_real_domain_name.net>: Sender address rejected: not owned
by user [email protected]'

Surely lots of Orange customers use email addresses from other domains and
yet use smtp.orange.net to send mail e.g. from their phones?

Still no reply from Orange on this issue.

Nick

"Nick" <[email protected]> wrote in message
news:[email protected]
> "Trev" <[email protected]> wrote in message
> news:[email protected]...
> > I have just had this from Orange:
> >
> >
> > This is an important message about email.
> > We are updating the Orange email service and if you use
> > your phone's mailbox to retrieve your emails, or a PC
> > client such as Outlook, you will need to make a change to your
> > settings so that the service continues to work. If you only ever
> > access your emails by directly logging into the Orange
> > website then you don't need to do anything and you can
> > stop reading. To make the change to your setting just go to
> > http://www.orange.co.uk/emailsettings
> > and we'll talk you through it step by step.
> > We recommend you make the change now, however you have
> > up until the 27th April 2006. If you haven't made the
> > change by this date then your service will no longer
> > work.
> Thank you for forwarding that Trev.
>
> I just tried it. The authentication works OK, but
> smtp.orange.net still rejects messages unless MAIL FROM:
> uses an orange.net email address.

My anti-spam program no longer works with the Orange account.

Ivor

In article <[email protected]>, Trev
<[email protected]> writes

>This is an important message about email.
>We are updating the Orange email service and if you use your
>phone's mailbox to retrieve your emails, or a PC client such
>as Outlook, you will need to make a change to your settings
>so that the service continues to work. If you only ever access
>your emails by directly logging into the Orange website then
>you don't need to do anything and you can stop reading.
>To make the change to your setting just go to
>http://www.orange.co.uk/emailsettings

But this and the website (which is the same) doesn't actually make
mention of sending mail via smtp.o.net or otherwise.

It says "......if you use your phone's mailbox to retrieve your
emails....". I appreciate this could just be the no brainers who wrote
this stuff not really knowing what they are on about especially in view
of the problems reported.

I have however over the weekend and this morning had no problem sending
mail via smtp.o.n (not using authentication) over GPRS using a Psion
Revo+.

<[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>, Trev
> <[email protected]> writes
>
> But this and the website (which is the same) doesn't actually make
> mention of sending mail via smtp.o.net or otherwise.

Yes it does...
http://www.orange.co.uk/emailandorga...explained.html
.... and I was using this server successfully until the date of my OP.

> I have however over the weekend and this morning had no problem sending
> mail via smtp.o.n (not using authentication) over GPRS using a Psion
> Revo+.
>

Have you tried from Outlook or Outlook Express with a from address which is
NOT [email protected]?

Nick

In article <[email protected]>,
Nick <[email protected]> writes

>> I have however over the weekend and this morning had no problem sending
>> mail via smtp.o.n (not using authentication) over GPRS using a Psion
>> Revo+.
>>
>
>Have you tried from Outlook or Outlook Express with a from address which is
>NOT [email protected]?

smtp.orange.net still works OK for me as below.

I don't use Outlook/OE at all but the inbuilt e-mail client (which does
not have smtp authentication built in) on my Revo+.

I've sent several mails yesterday and this morning with different "from"
addresses none of which are @orange.net and all arrived OK.

Sample header of an e-mail sent to a Freeserve address:

Received: from smtp.orange.net (unknown [193.252.23.21])
by mwinf3102.me.freeserve.com (SMTP Server) with ESMTP id
8F1BF1C01290 for <validemail at Freeserve>; Wed, 5 Apr 2006
11:33:22 +0200 (CEST)
X-ME-UUID: [email protected]
Received: from [10.32.222.38] (unknown [10.163.121.169])
by mwinf7008.orange.net (SMTP Server) with SMTP id
00A9C70000B3 for <validemail at Freeserve>; Wed, 5 Apr
2006 11:33:17 +0200 (CEST)
X-ME-UUID: [email protected]
From: validemail
Reply-To: validemail
To: validemail at Freeserve
Subject: smtp.o.n
Date: Wed, 5 Apr 2006 09:33:57 +0000
Message-ID: <[email protected]>
X-Mailer:EPOC Email Version 2.00


Same this morning too on my not very used much Laptop (WIN95, non OE)
that I fired up. Playing with the from address though I have found that
orange.smtp.net does reject a mail if the from domain is invalid.

553 <[email protected]>:
Sender address rejected: Domain not found

A slightly different 553 but I'm not sure if this is something new
or not though as I haven't knowingly used an invalid "from" address
before.

<[email protected]> wrote in message
news:[email protected]...
>
>>> I have however over the weekend and this morning had no problem sending
>>> mail via smtp.o.n (not using authentication) over GPRS using a Psion
>>> Revo+.
>>>
>
> I don't use Outlook/OE at all but the inbuilt e-mail client (which does
> not have smtp authentication built in) on my Revo+.

Using OL/OE to send mail to smtp.orange.net has always required
authentication with <orangelogonname> and password.
They are changing this to <orangephonenumber> and password from 27.04.06.
Without authentication but using a valid orange.net email address I get

554 <validFQDN[validIP]>: Client host rejected: Access denied

Maybe because you used GPRS your email client is treated as part of the
Orange network, and so the mobile phone number authenticates you.

Using OL/OE from a non-Orange broadband connection my email client is not
treated as part of the Orange network, and so requires explicit
authentication to smtp.orange.net.

> Same this morning too on my not very used much Laptop (WIN95, non OE)
> that I fired up. Playing with the from address though I have found that
> orange.smtp.net does reject a mail if the from domain is invalid.
>
> 553 <[email protected]>:
> Sender address rejected: Domain not found
>
> A slightly different 553 but I'm not sure if this is something new
> or not though as I haven't knowingly used an invalid "from" address
> before.
>
With authentication, but using a valid non-Orange email address I get

553 <[email protected]>: Sender address rejected: not owned by user
<orangephonenumber>@orange.net

I'd be interested to know if you can send email from your laptop to
smtp.orange.net over a non-GPRS (e.g. broadband) connection from a
non-Orange email address, explicitly authenticating to smtp.orange.net.

Nick

"Nick" <[email protected]> writes:
>
> Maybe because you used GPRS your email client is treated as part of the
> Orange network, and so the mobile phone number authenticates you.
>
> I'd be interested to know if you can send email from your laptop to
> smtp.orange.net over a non-GPRS (e.g. broadband) connection from a
> non-Orange email address, explicitly authenticating to smtp.orange.net.
>
<lots of good stuff snipped>
The penny has just dropped and I'm breathing a sigh of relief here.

It had not occured to me that the discussion was about non-orange connections,
I had read all the mentions of Outlook as using a laptop connected to orange by
either a mobile or datacard.

Phil

Nick wrote:

>Using OL/OE to send mail to smtp.orange.net has always required
>authentication with <orangelogonname> and password.
>They are changing this to <orangephonenumber> and password from 27.04.06.
>Without authentication but using a valid orange.net email address I get
>
>554 <validFQDN[validIP]>: Client host rejected: Access denied
>
>Maybe because you used GPRS your email client is treated as part of the
>Orange network, and so the mobile phone number authenticates you.
>
>Using OL/OE from a non-Orange broadband connection my email client is not
>treated as part of the Orange network, and so requires explicit
>authentication to smtp.orange.net.

I was assuming (dangerous) that you were referring to a Orange
Connection (eg GPRS). Reading your original post again I realise you
weren't !

Using a GPRS connection it does seem, as you would expect/hope [1] and
your GPRS connection authenticates you as a valid user of that smtp
server.

[1] The same applied when I had a T-Mobile account however
towards the end of 2003 they added a requirement of smtp-auth
on their smtp server even when connected over T-M GPRS. Seemed
an unnecessary hoop to jump through and if your client didn't
have smtp-auth a right pain - no idea if its the same now.

>> Same this morning too on my not very used much Laptop (WIN95, non OE)
>> that I fired up. Playing with the from address though I have found that
>> orange.smtp.net does reject a mail if the from domain is invalid.
>>
>> 553 <[email protected]>:
>> Sender address rejected: Domain not found
>>
>> A slightly different 553 but I'm not sure if this is something new
>> or not though as I haven't knowingly used an invalid "from" address
>> before.
>>
>With authentication, but using a valid non-Orange email address I get
>
>553 <[email protected]>: Sender address rejected: not owned by user
><orangephonenumber>@orange.net
>
>I'd be interested to know if you can send email from your laptop to
>smtp.orange.net over a non-GPRS (e.g. broadband) connection from a
>non-Orange email address, explicitly authenticating to smtp.orange.net.

Nope :-(

I see exactly the same as you when trying to use smtp.orange.net
from an ADSL connection.

Without any authentication regardless of who "From", as expected I get
thrown off with "Access denied".

With authentication mail is rejected if the sending address **is not**
validated against your login in details [2]. I get the same "not owned
by user" 553 message as above. Using a fictitious or somebody else's
valid username seems to be rejected too.

[2] My forgotten Orange e-mail address was/is in the form of
[email protected] and either this or [email protected] is accepted.

I would seem then that at the moment to use the Orange smtp server from
anything but an Orange GPRS connection [3] you are going to have to have
your orange e-mail address as the sender ! Will this change later in
the month I wonder ? I hope not.

[3] No idea about mobile dialup over Orange.

If you need an independent smtp-auth mail relay then the service
available from Gradwell is worth looking at.

http://www.gradwell.net/products/hosting_smtp_relay.php

FF.

<[email protected]> wrote in message
news:[email protected]...
>
> I was assuming (dangerous) that you were referring to a Orange
> Connection (eg GPRS). Reading your original post again I realise you
> weren't !
>
> Using a GPRS connection it does seem, as you would expect/hope [1] and
> your GPRS connection authenticates you as a valid user of that smtp
> server.

Sorry chaps! I should have made it clear I'd been using smtp.orange.net
from all sorts of non-Orange connections!

>>I'd be interested to know if you can send email from your laptop to
>>smtp.orange.net over a non-GPRS (e.g. broadband) connection from a
>>non-Orange email address, explicitly authenticating to smtp.orange.net.
>
> Nope :-(
>
> I see exactly the same as you when trying to use smtp.orange.net
> from an ADSL connection.
>
> Without any authentication regardless of who "From", as expected I get
> thrown off with "Access denied".
>
> With authentication mail is rejected if the sending address **is not**
> validated against your login in details [2]. I get the same "not owned
> by user" 553 message as above. Using a fictitious or somebody else's
> valid username seems to be rejected too.
>
> [2] My forgotten Orange e-mail address was/is in the form of
> [email protected] and either this or [email protected] is accepted.
>
> I would seem then that at the moment to use the Orange smtp server from
> anything but an Orange GPRS connection [3] you are going to have to have
> your orange e-mail address as the sender ! Will this change later in
> the month I wonder ? I hope not.
>

Thanks for confirming my results Freddy.

I can understand why they have changed their policy; how hard would it be to
buy a PAYG SIM for cash, open an Orange email account and then use their
network as a conduit for spam?

> If you need an independent smtp-auth mail relay then the service
> available from Gradwell is worth looking at.
>
> http://www.gradwell.net/products/hosting_smtp_relay.php
>
> FF.
>
Thanks for the referral to Gradwell; have you had experience of their
service? They are just up the road from me too.

For now I'm using a local MTA; there's loads of them that run under Windows.
It seems to work fine, even for sending mail to Yahoo and Hotmail.

Nick

Nick wrote:

>I can understand why they have changed their policy; how hard would it be to
>buy a PAYG SIM for cash, open an Orange email account and then use their
>network as a conduit for spam?

Good point - not very I guess !

>> If you need an independent smtp-auth mail relay then the service
>> available from Gradwell is worth looking at.
>>
>> http://www.gradwell.net/products/hosting_smtp_relay.php
>>
>Thanks for the referral to Gradwell; have you had experience of their
>service? They are just up the road from me too.

Yes - I find them very good.

One advantage for me is that if you have e-mail hosting with them your
IP is logged during a POP3 connection and kept for a couple of hours -
this can then be used as
authentication for smtp relay. Useful if your e-mail client does not
have smtp-auth.