Orange contact info required

My wife's Orange contract ended in January and, in early February, she
received a final bill showing a credit of £27.60.
The bill stated that the credit shown against the account balance would be
deducted from the next invoice, which obviously can't happen.
She wrote to Orange returning a copy of the bill, asking for a cheque to be
sent to repay the credit but this has not produced any action. When she
attempts to call the Orange Billing Helpline, the automated attendant first
asks for the Orange phone number in question, states that the number is
invalid (which, no longer being connected, it is), and terminates the call.
While my wife can write to Orange again, this is further time and expense
that may be unproductive so does anybody have a contact phone or fax number
that will bring her enquiry to the attention of somebody who will actually
do saomething about getting her refund to her?

Thanks,

Peter

me@privacy.net declared for all the world to hear...
> When she
> attempts to call the Orange Billing Helpline, the automated attendant first
> asks for the Orange phone number in question, states that the number is
> invalid (which, no longer being connected, it is), and terminates the call.

The trick is when prompted for your number don't type anything in,
remain silent. The voice then asks you to try again, and again you must
type in nothing. Then you get past the validation thing and on to the
menu structure.
--
Regards
Jon

On Sat, 1 Apr 2006 07:20:59 +0100, Jon wrote:

> me@privacy.net declared for all the world to hear...
>> When she
>> attempts to call the Orange Billing Helpline, the automated attendant first
>> asks for the Orange phone number in question, states that the number is
>> invalid (which, no longer being connected, it is), and terminates the call.
>
> The trick is when prompted for your number don't type anything in,
> remain silent. The voice then asks you to try again, and again you must
> type in nothing. Then you get past the validation thing and on to the
> menu structure.

Thanks for the tip. :-)

nog wrote:
> My wife's Orange contract ended in January and, in early February, she
> received a final bill showing a credit of £27.60.
> The bill stated that the credit shown against the account balance would be
> deducted from the next invoice, which obviously can't happen.
> She wrote to Orange returning a copy of the bill, asking for a cheque to be
> sent to repay the credit but this has not produced any action. When she
> attempts to call the Orange Billing Helpline, the automated attendant first
> asks for the Orange phone number in question, states that the number is
> invalid (which, no longer being connected, it is), and terminates the call.
> While my wife can write to Orange again, this is further time and expense
> that may be unproductive so does anybody have a contact phone or fax number
> that will bring her enquiry to the attention of somebody who will actually
> do saomething about getting her refund to her?
>
> Thanks,
>
> Peter

Try E-Mailing customer.services@orange.co.uk )

"Marcel Plevniak" <marcel@NO_SPAMemail.cz> wrote in message
news:e0lucm$6l8$3@news.freedom2surf.net...

> Try E-Mailing customer.services@orange.co.uk )

.... and their standard reply is "we can't discuss this over e mail - please
call us on 150"

:-(


--

J B

On Sat, 01 Apr 2006 14:15:01 +0100, Marcel Plevniak wrote:

> nog wrote:
>> My wife's Orange contract ended in January and, in early February, she
>> received a final bill showing a credit of £27.60.
>> The bill stated that the credit shown against the account balance would be
>> deducted from the next invoice, which obviously can't happen.
>> She wrote to Orange returning a copy of the bill, asking for a cheque to be
>> sent to repay the credit but this has not produced any action. When she
>> attempts to call the Orange Billing Helpline, the automated attendant first
>> asks for the Orange phone number in question, states that the number is
>> invalid (which, no longer being connected, it is), and terminates the call.
>> While my wife can write to Orange again, this is further time and expense
>> that may be unproductive so does anybody have a contact phone or fax number
>> that will bring her enquiry to the attention of somebody who will actually
>> do saomething about getting her refund to her?
>>
>> Thanks,
>>
>> Peter
>
> Try E-Mailing customer.services@orange.co.uk )

Success rerport as a result of email:

My wife was contacted yesterday by Orange who advised that the outstanding
dosh has now credited to her bank account.
They don't seem to be able to grasp, though, that you may be talking to
them on a phone that isn't with Orange.

Thanks for the advice.