Problems with Royal Mail and e2save cashback?

fred wrote:
> In article <[email protected]>, Ian
> Smith <[email protected]> writes
>
>> I always send by Special Delivery. I don't bother with consequential
>> loss cover as - if the voucher is one of those that can't be
>> replaced then it can be argued that it has the equivalent monetary
>> value as the claim.
>
> Don't be so sure, try writing a claim that doesn't sound like, "as a
> consequence of your losing my voucher I am unable to claim my
> cashback". Sounds like consequential loss to me.

Yep for the sake of about £1.05 extra of so I think it's worth getting -
certainly for those cashback claims where losing one claim forfeits the
remainder (& original bills are needed - such as phones2udirect).

Unsurprisingly my £5.45 SD letter was tracked and arrived before 1pm today.

I'll now need to write to RM to see what I can sort out re.
compensation. Have still got to send my 2nd cashback claim in - will
give e2save one more call beforehand to check.

Cheers

Alan

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The Drone wrote:
> In article <[email protected]>, Alan J Robertson
> <[email protected]> writes
>> Hi
>>
>> Is anyone else having trouble getting their cashback letters delivered
>> to e2save?
>>
>> I've got two contract on the go with them just now - sent the cashback
>> claim for the first one a couple of weeks ago via Royal Mail Recorded
>> Delivery. After a week it was still tracking as 'in transit' with no
>> confirmed delivery so I thought I'd better resend (just in case).
>> This second letter also appears to have gone missing.
>
> In my experience, the "tracking" of RD items by RM is next to useless.
> In any case, it would only amount to noting that the particular item had
> been delivered and when - it isn't "tracked" though the system. I spent
> a week checking the RM site to see if my RD item (cancelling a contract)
> had been delivered. I phoned RM and they couldn't tell me. I was about
> to get worried when the reply came! In effect, RM had delivered the
> letter but hadn't posted the delivery confirmation on their system.
> Frankly, this isn't much use - particularly for cash back deals, which
> (I gather) are usually time-limited.
>

Exactly - it makes one wonder what the benefit of RD is over just
getting a Proof of Postage when they don't seem to go to the bother of
posting any tracking data. I can understand that SD is their premium
service and that mail sent by it is tracked separately, but what's
really the point of RD if they just charge 60p to do nothing with it?!

Alan

Alan J Robertson wrote:
> Hi
>
> Is anyone else having trouble getting their cashback letters delivered
> to e2save?
>
> I've got two contract on the go with them just now - sent the cashback
> claim for the first one a couple of weeks ago via Royal Mail Recorded
> Delivery. After a week it was still tracking as 'in transit' with no
> confirmed delivery so I thought I'd better resend (just in case). This
> second letter also appears to have gone missing.
>
> Just last week I sent the claim in for my second line - it too hasn't
> been confirmed as being delivered.
>
> All were sent to the address on the e2save site (Chequeback Offers, PO
> Box 4259, Wednesbury, WS10 7WZ).
>
> I've contacted e2save via their website asking if they could have a look
> on their system to see if any have been received (using the RM tracking
> number - they've been able to do this previously).
>
> I've tried contacting the Royal Mail but they're next to useless - they
> just keep bleating on about Recorded Delivery not being a guaranteed
> service. I appreciate this but surely these items should have been
> delivered after a couple of weeks!
>
> To make sure I don't lose out on the cashback I think I'll need to send
> both these claims in again this time via Special Delivery with
> consequential loss insurance - will cost about £5 each though!
>
> To me this just seems to be an effort by the Royal Mail to force people
> into using their more expensive delivery service when the cheaper one
> would have seemed to be perfectly sufficient. After sending in the
> repeat claims I'll certainly be getting in touch with them to complain
> but I'd be interested in hearing if anyone else has has problems.
>
> Thanks
>
> Alan

Exactly the same has just happened to me. Sent first by recorded on
8/4/06, 10 days later no conformation. Sent recorded again on 18/4/06,
again no conformation. So I have now sent by special delivery &
received conformation. Seems very suspect, but I'm not going to
speculate.

On Sat, 08 Apr 2006 20:46:41 +0100, Charlie Mitchell
<[email protected]> wrote:

Interestingly, I had a similar experience with Onestopphoneshop,
always, coincidentally owned by CPW. They also promised a £35 payment
directly into my account after a month. This still hadn't materialised
after 4 months. i also sent in the voucher and 4th bill as requested
and it was returned as too early. I continued to agitate for my £35
and eventually stopped the direct debit to '3'. they, of course, were
not very pleased and threatened all sorts of action but seem to have
given up now and are leaving me in peace with a disconnected phone.

Maris


>
>> To me this just seems to be an effort by the Royal Mail to force people
>> into using their more expensive delivery service when the cheaper one
>> would have seemed to be perfectly sufficient. After sending in the
>> repeat claims I'll certainly be getting in touch with them to complain
>> but I'd be interested in hearing if anyone else has has problems.
>>
>> Thanks
>>
>> Alan
>
>I wouldn't be surprised if it's e2save themselves that have made the
>letters go missing, I sent in a cashback claim in February, they sent
>me a letter telling me I'd sent it in too early, despite it being my
>4th bill like they requested. Anyway, they said in the letter they
>would hold onto the claim and process it the following month, guess
>what? Yep, nothing, tried to e mail them several times, each time they
>just ignore it, so I've now sent them a fax, if that doesn't work I
>think the next stage will be to contact carphone warehouse head office
>followed by the small claims court!
>
>I know one things for sure, I wont be dealing with them again.

[email protected] wrote:
> Exactly the same has just happened to me. Sent first by recorded on
> 8/4/06, 10 days later no conformation. Sent recorded again on 18/4/06,
> again no conformation. So I have now sent by special delivery &
> received conformation. Seems very suspect, but I'm not going to
> speculate.
>

I complained to Royal Mail - received 2 books of 1st class stamps so far
and a promise to 'investigate' - nothing more so far. They said my
third claim for non-delivery was too early so I'll be writing in again
to them.

Cheers

Alan

I believe that the problem lies squarely with e2Save who will do just about anything to avoid the honouring of chequebacks from honest customers.

For more info I suggest you visit:

been ripped off by e2save, who to contact? - MoneySavingExpert.com Forums