What constitutes 'wear and tear' (Orange)

I was grabbed by the HR Manager today as two key tops had fallen off her
about-1-year-old Nokia 6820. Looking at the plastic keycaps there are no
obvious latches or 'snap on' mouldings so I presume that the keycaps are
glued or affixed to the top of the plastic switch domes via a sticky pad (?)

Anyway, the phone has been well looked after (not dropped etc.) so I
phoned Orange to see whether it was covered for replacement in any shape
or form only to be told 'that would be wear and tear' so no dice. Not
that I am too bothered as Orange are probably going to lose all our
business (14 phones) soon anyway, but I would have thought that keycaps
falling off a 1 year old phone is not in the same league as wanting a
replacement just because the case was scratched or the phone had been
dropped etc.?

I didn't want to do a free upgrade on the phone to avoid being saddled
with another 12 months of contract so I have superglued the keycaps back
in place (seems to have worked fine!), but I just wondered how rigid are
Orange's rules on 'wear and tear' - would I have perhaps got a different
outcome with a different Business Team droid?

To add insult to injury, I asked the droid for a rundown of the phones
that were still within a 12 month contract period and he refused saying
I would have to email the request.

Oh well, I suppose there's little point in being nice to a company than
'only' spends around £1K/month with you and is likely to need about 5
more phones in the near future.

---

› See More: What constitutes 'wear and tear' (Orange)

Email me your details, and I'll see what I can do...

[email protected]

Remove NOSPAM to reply.

I work for Orange and I'll see if I can help you.

Simon

"Simon Ough" <[email protected]> wrote in message
news:[email protected]...
> Email me your details, and I'll see what I can do...
>
> [email protected]
>
> Remove NOSPAM to reply.
> I work for Orange and I'll see if I can help you.
> Simon
Don't be so selfish, let him escape Orange, like the rest of us

Steve Terry
(former Orange addict)

Steve Terry <[email protected]> wrote:

> "Simon Ough" <[email protected]> wrote in message
> news:[email protected]...
> > Email me your details, and I'll see what I can do...
> >
> > [email protected]
> >
> > Remove NOSPAM to reply.
> > I work for Orange and I'll see if I can help you.
> > Simon
> Don't be so selfish, let him escape Orange, like the rest of us

Did you convert to the "Rat" plan as well?

(sinking ship and all that...)

--
David Horne- http://www.davidhorne.net
usenet (at) davidhorne (dot) co (dot) uk
http://homepage.mac.com/davidhornecomposer http://soundjunction.org

"David Horne, _the_ chancellor of the duchy of besses o'
th' barn and prestwich tesco 24h offy"
<[email protected]> wrote in message
news:1he6rr5.17ns1z52tww2jN%[email protected]
> Steve Terry <[email protected]> wrote:
>
> > "Simon Ough" <[email protected]> wrote
> > in message news:[email protected]...
> > > Email me your details, and I'll see what I can do...
> > >
> > > [email protected]
> > >
> > > Remove NOSPAM to reply.
> > > I work for Orange and I'll see if I can help you.
> > > Simon
> > Don't be so selfish, let him escape Orange, like the
> > rest of us
>
> Did you convert to the "Rat" plan as well?
>
> (sinking ship and all that...)

Tesco for me. Best move I've made in years.

Ivor

Ivor Jones <[email protected]> wrote:

> "David Horne, _the_ chancellor of the duchy of besses o'
> th' barn and prestwich tesco 24h offy"
> <[email protected]> wrote in message
> news:1he6rr5.17ns1z52tww2jN%[email protected]
> > Steve Terry <[email protected]> wrote:
> >
> > > "Simon Ough" <[email protected]> wrote
> > > in message news:[email protected]...
> > > > Email me your details, and I'll see what I can do...
> > > >
> > > > [email protected]
> > > >
> > > > Remove NOSPAM to reply.
> > > > I work for Orange and I'll see if I can help you.
> > > > Simon
> > > Don't be so selfish, let him escape Orange, like the
> > > rest of us
> >
> > Did you convert to the "Rat" plan as well?
> >
> > (sinking ship and all that...)
>
> Tesco for me. Best move I've made in years.

Me too!

--
David Horne- http://www.davidhorne.net
usenet (at) davidhorne (dot) co (dot) uk
http://homepage.mac.com/davidhornecomposer http://soundjunction.org

"Ivor Jones" <[email protected]> wrote in message
news:[email protected]...
>
>
> "David Horne, _the_ chancellor of the duchy of besses o'
> th' barn and prestwich tesco 24h offy"
> <[email protected]> wrote in message
> news:1he6rr5.17ns1z52tww2jN%[email protected]
>> Steve Terry <[email protected]> wrote:
>>
>> > "Simon Ough" <[email protected]> wrote
>> > in message news:[email protected]...
>> > > Email me your details, and I'll see what I can do...
>> > >
>> > > [email protected]
>> > >
>> > > Remove NOSPAM to reply.
>> > > I work for Orange and I'll see if I can help you.
>> > > Simon
>> >
>> > Don't be so selfish, let him escape Orange, like the
>> > rest of us
>>
>> Did you convert to the "Rat" plan as well?
>> (sinking ship and all that...)
>
You must be thinking of the smelly animals now running
(or is it ruining Orange)
>
> Tesco for me. Best move I've made in years.
> Ivor
>
Only for low users, O2s cashback contract deals best,
check out RMs site
http://www.reestitmutton.co.uk/

O2 200 + 100 text on a cheap nokia with 100% cashback
from mobileshop for me

Steve Terry

Steve Terry wrote:
> "Simon Ough" <[email protected]> wrote in message
> news:[email protected]...
>> Email me your details, and I'll see what I can do...
>>
>> [email protected]
>>
>> Remove NOSPAM to reply.
>> I work for Orange and I'll see if I can help you.
>> Simon
> Don't be so selfish, let him escape Orange, like the rest of us
>
> Steve Terry
> (former Orange addict)
>
>
Tee hee!

I have been with Orange for many, many years but I must say that their
customer service, service coverage and overall value for money has gone
downhill over the last year or so. I would previously have recommended
Orange to anyone who asked my opinion, but not any more.

>>> I work for Orange and I'll see if I can help you.
>>> Simon
>> Don't be so selfish, let him escape Orange, like the rest of us
>>
>> Steve Terry
>> (former Orange addict)
>>
>>
>Tee hee!
>
>I have been with Orange for many, many years but I must say that their
>customer service, service coverage and overall value for money has gone
>downhill over the last year or so. I would previously have recommended
>Orange to anyone who asked my opinion, but not any more.

Sad but true. Only with them the last 8 years myslef, but ported to
O2 last week.

> service coverage and overall value for money has gone
>>downhill over the last year or so. I would previously have recommended
>>Orange to anyone who asked my opinion, but not any more.
>
> Sad but true. Only with them the last 8 years myslef, but ported to
> O2 last week.

good man....let the 1800Mhz only systems go

"Jimmy Stewart GM4DHJ" <[email protected]> wrote in message
news:[email protected]...
>

> good man....let the 1800Mhz only systems go

So what are you going to do when 3G is the only system still going, at
2100MHz?

"Simon Ough" <[email protected]> wrote in message
news:[email protected]...
> "Jimmy Stewart GM4DHJ" <[email protected]> wrote in message
> news:[email protected]...
>>
>
>> good man....let the 1800Mhz only systems go
>
> So what are you going to do when 3G is the only system still going, at
> 2100MHz?
>
give up mobile phones

On Sat, 22 Apr 2006 22:24:20 +0100, linker3000
<[email protected]> wrote:

>Steve Terry wrote:
>> "Simon Ough" <[email protected]> wrote in message
>
>>> I work for Orange and I'll see if I can help you.
>>> Simon
>> Don't be so selfish, let him escape Orange, like the rest of us
>>
>> Steve Terry

>Tee hee!
>
>I have been with Orange for many, many years but I must say that their
>customer service, service coverage and overall value for money has gone
>downhill over the last year or so. I would previously have recommended
>Orange to anyone who asked my opinion, but not any more.


Very true that is, already done a few migrations from them. The only
thing holding me back to completely move is answerfax and conference
call.

Does anyone here know which networks allow you to initiate all calls
on a conference like with orange. (at least 5calls)

Cheers

"ScrAtcH²" <[email protected]> wrote in message
news:[email protected]...
> Does anyone here know which networks allow you to initiate all calls
> on a conference like with orange. (at least 5calls)
>
> Cheers

I don't know if that exact amount of calls can be initiated, but surely
Vodafone, who seem to be the best for business, so I'm repeatedly told, do
it?

[email protected] declared for all the world to hear...
> Does anyone here know which networks allow you to initiate all calls
> on a conference like with orange. (at least 5calls)

All real networks offer this service AFAIK, you just have to ask for it
to be enabled.
--
Regards
Jon