Does O2 have the worst customer service ever?

I have just had 3 call centre employees hang up on me consequtively. 2
refused to let me speak to their manager.

The original issue is that O2 will not tell me how many inclusive
minutes I have left. I therefore cannot know whether I am paying
through the nose for my next call.

How do I get even half-decent service from this company?

Dave, http://www.deep-trance.com

I had a big problem with O2 a couple of years back and vowed never to return
to them as long as I live.

Their online customer service is the worst I have ever encountered, and that
is saying something.

R.


"David Gould" <spamtrap@deep-trance.com> wrote in message
news:eltu425idahgu7b9mqabej6635nh31t9jh@4ax.com...
>I have just had 3 call centre employees hang up on me consequtively. 2
> refused to let me speak to their manager.
>
> The original issue is that O2 will not tell me how many inclusive
> minutes I have left. I therefore cannot know whether I am paying
> through the nose for my next call.
>
> How do I get even half-decent service from this company?
>
> Dave, http://www.deep-trance.com

"Richard Phillips" <raphillips@ntlworld.com> wrote in message
news:e2ntb1$5hg$1@emma.aioe.org...
>I had a big problem with O2 a couple of years back and vowed never to
>return to them as long as I live.
>
> Their online customer service is the worst I have ever encountered, and
> that is saying something.

Funny, because I have had nothing but good service from O2!

I dont think it is possible these days to conclusively say a company has
good or bad customer service; just this morning I was talking to a major
supplier of PC bits and they were uninterested and unhelpful, yet all the
comments about them on the internet are favourable...

Fair point, I guess it comes down to *who* you actually deal with a lot of
the time.

However, I can only go on my own experience and that was awful.
From what I read, I'm not alone either.
I was actually lied to on the phone, more than once.

R.


"Richard Parkin" <a@b.c> wrote in message
news:gqOdnS6UdPRI59LZRVny3w@bt.com...
>
> "Richard Phillips" <raphillips@ntlworld.com> wrote in message
> news:e2ntb1$5hg$1@emma.aioe.org...
>>I had a big problem with O2 a couple of years back and vowed never to
>>return to them as long as I live.
>>
>> Their online customer service is the worst I have ever encountered, and
>> that is saying something.
>
> Funny, because I have had nothing but good service from O2!
>
> I dont think it is possible these days to conclusively say a company has
> good or bad customer service; just this morning I was talking to a major
> supplier of PC bits and they were uninterested and unhelpful, yet all the
> comments about them on the internet are favourable...
>
>
>

On Wed, 26 Apr 2006 14:51:14 +0100, "Richard Parkin" <a@b.c> wrote:

>Funny, because I have had nothing but good service from O2!

How? What number do I phone? How do I make a complaint?

Dave, http://www.deep-trance.com

X-No-Archive: yes
"David Gould" <spamtrap@deep-trance.com> wrote in message
news:savu42112fv41top3uai6qobi303kt4t41@4ax.com...
> On Wed, 26 Apr 2006 14:51:14 +0100, "Richard Parkin" <a@b.c> wrote:
>
>>Funny, because I have had nothing but good service from O2!
>
> How? What number do I phone? How do I make a complaint?
>
> Dave, http://www.deep-trance.com

Email format is firstname.lastname@o2.... if you had the names of the
higher-ups from Google. Possibly...

On Wed, 26 Apr 2006 15:13:57 +0100, "Craig Rider"
<cdrider1@blahblah.com> wrote:

>Email format is firstname.lastname@o2.... if you had the names of the
>higher-ups from Google. Possibly...

Just (hopefully) written to Peter Erskine (CEO) and Matthew Key (UK
CEO).

Any other ideas?

Dave, http://www.deep-trance.com

X-No-Archive: yes
"David Gould" <spamtrap@deep-trance.com> wrote in message
news:b91v42pg6jscbbuhmrd9bq4b688hrp3ent@4ax.com...
> On Wed, 26 Apr 2006 15:13:57 +0100, "Craig Rider"
> <cdrider1@blahblah.com> wrote:
>
>>Email format is firstname.lastname@o2.... if you had the names of the
>>higher-ups from Google. Possibly...
>
> Just (hopefully) written to Peter Erskine (CEO) and Matthew Key (UK
> CEO).
>
> Any other ideas?
>
> Dave, http://www.deep-trance.com

Yes, be nice. Their mail is read by their PA's and they're both nice ladies


And don't mention my name!

I was very polite, and didn't mention your name.

The way this is going, I'm going to be getting a second money-back
contract from a decent network.

Dave, http://www.deep-trance.com

I'm inclined to agree the CS with O2 is currently very very poor.

I was supposed to have free data until Apr 1st. But they charged me
for the last two days of March. Only 3 emails, a phone call, and a
further two emails FINALLY got them to agree to refund the £99+Vat
charge.

Not only was it a waste of my time, but I felt like they were not
listening to my words at ANY time. I would say "data was supposed to
be free until Apr 1st, you've starting charging me two days early" and
they'd say" but you're only supposed to get 200K free per month."

Like beating my head against a wall.



Also, my other fone now has dozens of exactly 4 second calls on it,
made while I was roaming. These are not calls made by me. I look
forward to another beating my head against a brick wall session with
them. I've emailed them once already, but no reply thus far.



AND, I was supposed to get an extra 100minutes free from the start of
my contract, but didn't and it took them two months to sort it out.

TWO.
****ING.
MONTHS.

Useless bunch of ****s.

David Gould wrote:
> I have just had 3 call centre employees hang up on me consequtively. 2
> refused to let me speak to their manager.
>
> The original issue is that O2 will not tell me how many inclusive
> minutes I have left. I therefore cannot know whether I am paying
> through the nose for my next call.
>
> How do I get even half-decent service from this company?

Answer to your subject is "surely not". I think BT would have claim to that.
Answering your question, answer is "you can't" - unless you actually buy
the company like Bruce Wayne in Batman Begins.
Irma

Inviato da X-Privat.Org - Registrazione gratuita http://www.x-privat.org/join.php

Reply from The Link - thought this was so good, worth posting
publicly.

>With reference to the problems you have
>with o2 please contact there (sic) customer Services on 0870 241 0202

Dave, http://www.deep-trance.com