Re: Late Change With PAC Code

Hi Steve,



I'd agree with the advice given by D, but it might be worth checking
something else.



You mentioned that you'd cancelled the contract. You should know that
both accounts need to be open for the port to go through. So if your
account is scheduled to cancel on April 30th and the port is due on May
the 2nd, then the port won't go through. This is because the
cancellation would happen first and the port wouldn't be able to
proceed because the number wouldn't be active any longer.



I'd just check with Vodafone, via the webform at
www.vodafone.co.uk/contactus, that your account will cancel
automatically when the port goes through, rather than before.

IanG wrote:
> Hi Steve,
>
>
>
> I'd agree with the advice given by D, but it might be worth checking
> something else.
>
>
>
> You mentioned that you'd cancelled the contract. You should know that
> both accounts need to be open for the port to go through. So if your
> account is scheduled to cancel on April 30th and the port is due on May
> the 2nd, then the port won't go through. This is because the
> cancellation would happen first and the port wouldn't be able to
> proceed because the number wouldn't be active any longer.
>
>
>
> I'd just check with Vodafone, via the webform at
> www.vodafone.co.uk/contactus, that your account will cancel
> automatically when the port goes through, rather than before.

Whilst I've heard of this happening to some people, this is actually
contrary to the porting rules. It clearly states (I don't have the link
to hand at present) that when you request a PAC, the CS guy should
advise you that doing so will cancel any previous request to cancel a
contract.

Whether this actually happens is another matter - and as Ian said - best
to check with Vodafone.

D

David Hearn wrote:
> IanG wrote:
>> Hi Steve,
>>
>>
>>
>> I'd agree with the advice given by D, but it might be worth checking
>> something else.
>>
>>
>>
>> You mentioned that you'd cancelled the contract. You should know that
>> both accounts need to be open for the port to go through. So if your
>> account is scheduled to cancel on April 30th and the port is due on May
>> the 2nd, then the port won't go through. This is because the
>> cancellation would happen first and the port wouldn't be able to
>> proceed because the number wouldn't be active any longer.
>>
>>
>>
>> I'd just check with Vodafone, via the webform at
>> www.vodafone.co.uk/contactus, that your account will cancel
>> automatically when the port goes through, rather than before.
>
> Whilst I've heard of this happening to some people, this is actually
> contrary to the porting rules. It clearly states (I don't have the link
> to hand at present) that when you request a PAC, the CS guy should
> advise you that doing so will cancel any previous request to cancel a
> contract.
>
> Whether this actually happens is another matter - and as Ian said - best
> to check with Vodafone.
>
> D

Aha - found it now!

http://www.ofcom.org.uk/telecoms/ioi...portab/mnp.pdf

Top of page 12:

"The customer's request to the DSP for an authorisation to port is taken
to revoke and previous notice to terminate service. On issuing a PAC,
the DSP must confirm to the customer that any previous termination has
been revoked, and shall ensure that any current or pending termination
actions are cancelled."

DSP = Donor service provider - ie. current network operator who provides
PAC.

Hope that helps make things clear.

D