If I get "Indglish" how do I find English?

[email protected] declared for all the world to hear...
> Jon,
>
> Fair enough if I'm wrong, so is it just random or is there a pattern
> towhich bits of OCS are currently overseas? Only going on what I got
> told from an OCS friend.

Bits are being trialled, but they are being given the less complicated
stuff first which can be more easily "scripted" if you like, and dealer-
facing calls aswell, and the bulk of whats called "offline" work.

I go to a review meetings approx every 6 weeks to review issues as a
representative of Orange Retail along with a couple of other managers
and some senior management. The Indian guys and gals are good people and
quite efficient but it's just the language barrier sometimes. When you
get one who can understand you easily then it's no different than
speaking to an English CSR at Darlington or Plymouth etc.
--
Regards
Jon

---

› See More: If I get "Indglish" how do I find English?

On Sun, 14 May 2006 15:36:49 +0100, Jon wrote:

> [email protected] declared for all the world to hear...
>> Jon,
>>
>> Fair enough if I'm wrong, so is it just random or is there a pattern
>> towhich bits of OCS are currently overseas? Only going on what I got
>> told from an OCS friend.
>
> Bits are being trialled, but they are being given the less complicated
> stuff first which can be more easily "scripted" if you like, and dealer-
> facing calls aswell, and the bulk of whats called "offline" work.
>
> I go to a review meetings approx every 6 weeks to review issues as a
> representative of Orange Retail along with a couple of other managers and
> some senior management. The Indian guys and gals are good people and quite
> efficient but it's just the language barrier sometimes.

Some of them sell personal information, banking details and the like for
criminal purposes.

> When you get one
> who can understand you easily then it's no different than speaking to an
> English CSR at Darlington or Plymouth etc.

The two situations are not even remotely the same. They have different
laws/jurisdictions.

[email protected]s declared for all the world to hear...
> Some of them sell personal information, banking details and the like for
> criminal purposes.

No different to a UK call centre employee then.

> The two situations are not even remotely the same. They have different
> laws/jurisdictions.

The Indian guys are employees of a UK company.
--
Regards
Jon

On Sun, 14 May 2006 20:50:07 +0100, Jon wrote:

> [email protected]s declared for all the world to hear...
>> Some of them sell personal information, banking details and the like for
>> criminal purposes.
>
> No different to a UK call centre employee then.

And all those naughty DWP staff too.

>> The two situations are not even remotely the same. They have different
>> laws/jurisdictions.
>
> The Indian guys are employees of a UK company.

Indian guys IN India.

On Sun, 14 May 2006 20:50:07 +0100, Jon <[email protected]>
wrote:

>> Some of them sell personal information, banking details and the like for
>> criminal purposes.
>
>No different to a UK call centre employee then.

Yes and no. The amount they can get by selling the information is
orders of magnitude higher in relation to their salaries, so the
temptations are higher.

>> The two situations are not even remotely the same. They have different
>> laws/jurisdictions.
>
>The Indian guys are employees of a UK company.

Why are you pretending not to get the point? They may or may not be
employees of a UK company (probably they are not, but it doesn't make
any difference). The data and their employment is outside the
jurisdiction of UK law in general, and the DPA in particular.

--

Iain
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