Inactive SIM/T-Mobile/Sony Ericsson W810i

Having purchased this phone from T-Mobile on-line and taken delivery on
12 May 06, I have been unable to use because when I inserted the SIM it
came up with an "inactive SIM" message. Since then I have been given
the runaround by T-Mobile. I went to their local shop the same day
where the manager started the ball rolling - even he had to plod
through the call centre system - only to be told the account had been
set up ok but with 'completion errors' and it could take 24 to 72 hours
to resolve. Every 72 hours since then I have contacted T-Mobile and
been told the same 'it's a technical problem' 'the account is being
monitored' etc etc and no timescale given to correct things. Needless
to say no amount of cajoling can get me put through to someone who can
answer. From my latest phone call this afternoon I was told it
affected 'hundreds' of customers. Has anyone suffered a similar
experience? Has anyone got any whizzo idea to resolve? (other than
obviously being patient; which I have been)

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› See More: Inactive SIM/T-Mobile/Sony Ericsson W810i

"fergie" <[email protected]> wrote in message
news:[email protected]...
> Having purchased this phone from T-Mobile on-line and taken delivery on
> 12 May 06, I have been unable to use because when I inserted the SIM it
> came up with an "inactive SIM" message. Since then I have been given
> the runaround by T-Mobile. I went to their local shop the same day
> where the manager started the ball rolling - even he had to plod
> through the call centre system - only to be told the account had been
> set up ok but with 'completion errors' and it could take 24 to 72 hours
> to resolve. Every 72 hours since then I have contacted T-Mobile and
> been told the same 'it's a technical problem' 'the account is being
> monitored' etc etc and no timescale given to correct things. Needless
> to say no amount of cajoling can get me put through to someone who can
> answer. From my latest phone call this afternoon I was told it
> affected 'hundreds' of customers. Has anyone suffered a similar
> experience? Has anyone got any whizzo idea to resolve? (other than
> obviously being patient; which I have been)

Perhaps this is too simple - get them to provide a completely different SIM?
After all, surely they could get you one in the post by 72 hours (3 days)?

Marcus

Marcus Fox wrote:
> "fergie" <[email protected]> wrote in message
> news:[email protected]...
> > Having purchased this phone from T-Mobile on-line and taken delivery on
> > 12 May 06, I have been unable to use because when I inserted the SIM it
> > came up with an "inactive SIM" message. Since then I have been given
> > the runaround by T-Mobile. I went to their local shop the same day
> > where the manager started the ball rolling - even he had to plod
> > through the call centre system - only to be told the account had been
> > set up ok but with 'completion errors' and it could take 24 to 72 hours
> > to resolve. Every 72 hours since then I have contacted T-Mobile and
> > been told the same 'it's a technical problem' 'the account is being
> > monitored' etc etc and no timescale given to correct things. Needless
> > to say no amount of cajoling can get me put through to someone who can
> > answer. From my latest phone call this afternoon I was told it
> > affected 'hundreds' of customers. Has anyone suffered a similar
> > experience? Has anyone got any whizzo idea to resolve? (other than
> > obviously being patient; which I have been)
>
> Perhaps this is too simple - get them to provide a completely different SIM?
> After all, surely they could get you one in the post by 72 hours (3 days)?
>
> Marcus

Get them to take the whole lot back (14 day return) and if you still
want the deal take another one out that hopefully will work.

good luck