Orange Contract: You Were Right

"David Horne, _the_ chancellor of the duchy of besses o' th' barn and
prestwich tesco 24h offy" <[email protected]> wrote in
message

>> extension then you have every right to reverse it, contact Orange on 150
>> to get the ball rolling.
>
> After half an hour's wait? Terrific.

Yea, but at least you'll be told that "Orange are committed to providing
excellent customer service"


--

J B

---

› See More: Orange Contract: You Were Right

J B <[email protected]> wrote:

> "David Horne, _the_ chancellor of the duchy of besses o' th' barn and
> prestwich tesco 24h offy" <[email protected]> wrote in
> message
>
> >> extension then you have every right to reverse it, contact Orange on 150
> >> to get the ball rolling.
> >
> > After half an hour's wait? Terrific.
>
> Yea, but at least you'll be told that "Orange are committed to providing
> excellent customer service"

And that they're very busy!

--
David Horne- http://www.davidhorne.net
usenet (at) davidhorne (dot) co (dot) uk
http://homepage.mac.com/davidhornecomposer http://soundjunction.org

Jon <[email protected]> wrote:

> [email protected] declared for all the world to hear...
> > After half an hour's wait? Terrific.
>
> Better than the alternative.

Which alternative? I get through to my mobile provider immediately, and
the problems get dealt with. I've spent an hour with Orange recently on
two calls, arguing over a fraudulent charge worth a tenth my hourly
rate. I think that's their game, frankly...

--
David Horne- http://www.davidhorne.net
usenet (at) davidhorne (dot) co (dot) uk
http://homepage.mac.com/davidhornecomposer http://soundjunction.org

David Horne, _the_ chancellor of the duchy of besses o' th' barn and
prestwich tesco 24h offy wrote:
> Jon <[email protected]> wrote:
>
>> [email protected] declared for all the world to hear...
>>> After half an hour's wait? Terrific.
>> Better than the alternative.
>
> Which alternative? I get through to my mobile provider immediately, and
> the problems get dealt with. I've spent an hour with Orange recently on
> two calls, arguing over a fraudulent charge worth a tenth my hourly
> rate. I think that's their game, frankly...

The alternative being tied into a contract extension that you didn't
agree to.

That's what I thought he meant.

D

J B wrote:
> "David Horne, _the_ chancellor of the duchy of besses o' th' barn and
> prestwich tesco 24h offy" <[email protected]> wrote in
> message
>
>>> extension then you have every right to reverse it, contact Orange on 150
>>> to get the ball rolling.
>> After half an hour's wait? Terrific.
>
> Yea, but at least you'll be told that "Orange are committed to providing
> excellent customer service"

More like brainwashed with the number of times the caller will hear that
whilst waiting.

D

David Hearn <[email protected]> wrote:

> David Horne, _the_ chancellor of the duchy of besses o' th' barn and
> prestwich tesco 24h offy wrote:
> > Jon <[email protected]> wrote:
> >
> >> [email protected] declared for all the world to hear...
> >>> After half an hour's wait? Terrific.
> >> Better than the alternative.
> >
> > Which alternative? I get through to my mobile provider immediately, and
> > the problems get dealt with. I've spent an hour with Orange recently on
> > two calls, arguing over a fraudulent charge worth a tenth my hourly
> > rate. I think that's their game, frankly...
>
> The alternative being tied into a contract extension that you didn't
> agree to.
>
> That's what I thought he meant.

Oh, well that's OK then. Having spent an hour of my life trying to
sort out Orange's fraudulent charges....

--
David Horne- http://www.davidhorne.net
usenet (at) davidhorne (dot) co (dot) uk
http://homepage.mac.com/davidhornecomposer http://soundjunction.org

J B wrote:
> "David Horne, _the_ chancellor of the duchy of besses o' th' barn and
> prestwich tesco 24h offy" <[email protected]> wrote in
> message
>
>>> extension then you have every right to reverse it, contact Orange on 150
>>> to get the ball rolling.
>> After half an hour's wait? Terrific.
>
> Yea, but at least you'll be told that "Orange are committed to providing
> excellent customer service"
>
>
Notice they don't say "Orange provides excellent customer service" -
it's all in the future...sometime...maybe!?

"Jon" <[email protected]> wrote in message
news:[email protected]
> [email protected]ess declared for all the world to hear...
> > It is no surprise that the caller knew your account
> > details. To the best of my knowledge the dealer has
> > access to this info via a system supplied by Orange to
> > its dealer base.
>
> That's not quite true, in fact it's completely untrue. To
> gain any sort of information the mobile number, postcode
> (and strictly speaking the account holders permission) is
> required.

"Hello..? This is Dodgy Dave's Phone Shop here, can I have your permission
to look up your account details on Orange's system please..?"

Yeah, right.

Ivor

linker3000 wrote:
> Simon Dean wrote:
>
>> Jon wrote:
>>
>>> [email protected] declared for all the world to hear...
>>>
>>>> Are the "upgrade" companies, able to offer these "half price line
>>>> rental for six months" during contract too?
>>>
>>>
>>>
>>> Actually no, the half-price was a direct-only deal so it must have
>>> been Orange or an Orange Shop. If you were not told it was a contract
>>> extension then you have every right to reverse it, contact Orange on
>>> 150 to get the ball rolling.
>>
>>
>> Cheers. If all else fails, I can use the Chewbacca defence. It does
>> not make sense. A wookie, living on endor. It does not make sense. Why
>> would I want a contract extension when I stated I wanted a phone
>> upgrade asap?
>>
>> Thanks
>>
>> I'll give them a call today, let you all know how I get on!
>>
>> Cya
>> Simon
>
>
> I'd also go for the Distance Selling Regs??
>
> Others here will confirm they apply?

I've posted a new thread under Orange Contract, Part 2.

Essentially, they're now insinuating that I made a contract for 18
months! Til the 1st October next year, but will have to speak to the
promotions team that handled me that day in March.

Bye
Simon

Reestit Mutton wrote:
> Simon Dean wrote:
>
>> David Hearn wrote:
>>
>>> Simon Dean wrote:
>>>
>>>> Bastard Orange, phoned me up in March, said "Mr Dean, would you like
>>>> a new N70?"
>>>
>>>
>>>
>>>
>>> Out of curiosity - how did you know they were Orange?
>>>
>> Good point. The thought that they knew my account details and were
>> able to upgrade me kind of reassured me.
>>
>> Have I been had?
>>
>
> Unfortunately, the odds are that the answer is yes.
>
> Think about it...why would any company shower its customer base with
> gifts if they aren't specifically asked for? It's just not how
> businesses operate.
>
> Basically, a contract customer that does nothing automatically continues
> to pay the network money on a monthly basis. In order to leave the
> network, the customer has to contact their service provider - it's only
> at this point, and only then if the customer is high-spending and
> demonstrates that they really are serious about leaving, that the
> network will move heaven and earth to keep their custom.

For that reason. I was nearing the end of my contract, I had just had a
couple of high bills, so I figured they were just offering me a good
will gesture. I figured the N70 would be for another 12 months, but I
thought as I refused, that the half price line rental, might have been a
sweetener to make me more willing to stay for another 12 months.

Either way though, not being informedabout the contract extension,
whether to the 1st October 2006, or 1st October 2007, Im not one for
being mistreated like that.

Cya
Simon

[email protected] declared for all the world to hear...
> Essentially, they're now insinuating that I made a contract for 18
> months!

The half-price rental was never available on any 18-month contract
options. The nearest you could have got to that was 18-month contract,
with a handset upgrade and 10% line rental discount.

Sounds like someone's got a bit mixed up.
--
Regards
Jon

[email protected] declared for all the world to hear...
> The alternative being tied into a contract extension that you didn't
> agree to.
>
> That's what I thought he meant.

Yes, I did mean that.
--
Regards
Jon

Ivor Jones wrote:
> "Jon" <[email protected]> wrote in message
> news:[email protected]
>> [email protected]ess declared for all the world to hear...
>>> It is no surprise that the caller knew your account
>>> details. To the best of my knowledge the dealer has
>>> access to this info via a system supplied by Orange to
>>> its dealer base.
>> That's not quite true, in fact it's completely untrue. To
>> gain any sort of information the mobile number, postcode
>> (and strictly speaking the account holders permission) is
>> required.
>
> "Hello..? This is Dodgy Dave's Phone Shop here, can I have your permission
> to look up your account details on Orange's system please..?"
>
> Yeah, right.
>
> Ivor

Well, I got "Hi, I'm phoning on behalf of Orange and would like to offer
you 6 months half price line rental as a loyalty reward. Can you please
confirm your postcode to us?"

I'm sure many people would be happy to do that - social engineering and
all that.

D