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  1. #1
    Tut
    Guest
    Hi

    In my latest statement from Orange they have notified me that from 1st
    July they are going to start charging £1.50 for itemised billing (I'm
    on Talk Time 200), but I have given the option of opting out and
    receiving un-itemised bills. Does this constitute a change in the terms
    and conditions that would allow me to end the contract early with no
    penalty?

    I seem to remember T-Mobile doing this a few years ago and quite a few
    people saw it as a loophole to get out of their contracts.

    thanks in advance

    Tut




    See More: Orange charging for itemised billing




  2. #2
    Simon Dobson
    Guest

    Re: Orange charging for itemised billing

    Tut wrote:
    > Hi
    >
    > In my latest statement from Orange they have notified me that from 1st
    > July they are going to start charging £1.50 for itemised billing (I'm
    > on Talk Time 200), but I have given the option of opting out and
    > receiving un-itemised bills. Does this constitute a change in the terms
    > and conditions that would allow me to end the contract early with no
    > penalty?
    >
    > I seem to remember T-Mobile doing this a few years ago and quite a few
    > people saw it as a loophole to get out of their contracts.


    I'd imagine Orange would class itemised billing as an "Orange Additional
    Service" which allows them to "change, suspend or withdraw part or all
    of any Orange Additional Service on giving reasonable notice."



  3. #3
    David Horne, _the_ chancellor of the duchy of besses o' th' barn and prestwich tesco 24h offy
    Guest

    Re: Orange charging for itemised billing

    Simon Dobson <[email protected]> wrote:

    > Tut wrote:
    > > Hi
    > >
    > > In my latest statement from Orange they have notified me that from 1st
    > > July they are going to start charging £1.50 for itemised billing (I'm
    > > on Talk Time 200), but I have given the option of opting out and
    > > receiving un-itemised bills. Does this constitute a change in the terms
    > > and conditions that would allow me to end the contract early with no
    > > penalty?
    > >
    > > I seem to remember T-Mobile doing this a few years ago and quite a few
    > > people saw it as a loophole to get out of their contracts.

    >
    > I'd imagine Orange would class itemised billing as an "Orange Additional
    > Service" which allows them to "change, suspend or withdraw part or all
    > of any Orange Additional Service on giving reasonable notice."


    I'm surprised they haven't charged me for this on my now defunct
    account. It didn't stop the criminals charging me for another service
    when the account was already well and truly closed.

    --
    David Horne- http://www.davidhorne.net
    usenet (at) davidhorne (dot) co (dot) uk
    http://homepage.mac.com/davidhornecomposer http://soundjunction.org



  4. #4
    David Horne, _the_ chancellor of the duchy of besses o' th' barn and prestwich tesco 24h offy
    Guest

    Re: Orange charging for itemised billing

    David Horne, _the_ chancellor of the duchy of besses o' th' barn and
    prestwich tesco 24h offy <[email protected]> wrote:

    > Simon Dobson <[email protected]> wrote:

    []
    > > I'd imagine Orange would class itemised billing as an "Orange Additional
    > > Service" which allows them to "change, suspend or withdraw part or all
    > > of any Orange Additional Service on giving reasonable notice."

    >
    > I'm surprised they haven't charged me for this on my now defunct
    > account. It didn't stop the criminals charging me for another service
    > when the account was already well and truly closed.


    Just checked my account online, and they've refunded it directly. Colour
    me amazed!

    --
    David Horne- http://www.davidhorne.net
    usenet (at) davidhorne (dot) co (dot) uk
    http://homepage.mac.com/davidhornecomposer http://soundjunction.org



  5. #5
    Jon
    Guest

    Re: Orange charging for itemised billing

    [email protected] declared for all the world to hear...
    > Hi
    >
    > In my latest statement from Orange they have notified me that from 1st
    > July they are going to start charging =A31.50 for itemised billing (I'm
    > on Talk Time 200), but I have given the option of opting out and
    > receiving un-itemised bills. Does this constitute a change in the terms
    > and conditions that would allow me to end the contract early with no
    > penalty?


    No.
    --
    Regards
    Jon



  6. #6
    Neil
    Guest

    Re: Orange charging for itemised billing

    Wow, Orange charging for Itemised billing, this is a first for what was so
    much a good and cutting edge phone operator back in the 1990's. Will they
    still offer free itemised billing for those who can view their bills online
    (if this is an option)?

    I hear of a lot of people these days who have been with Orange and are
    porting out due to CS issues and rising prices etc.


    Neil


    "Jon" <[email protected]> wrote in message
    news:[email protected]...
    > [email protected] declared for all the world to hear...
    >> Hi
    >>
    >> In my latest statement from Orange they have notified me that from 1st
    >> July they are going to start charging =A31.50 for itemised billing (I'm
    >> on Talk Time 200), but I have given the option of opting out and
    >> receiving un-itemised bills. Does this constitute a change in the terms
    >> and conditions that would allow me to end the contract early with no
    >> penalty?

    >
    > No.
    > --
    > Regards
    > Jon






  7. #7
    David Hearn
    Guest

    Re: Orange charging for itemised billing

    I thought you could only view the PDF of the actual paper bill produced,
    so if you don't have itemised billing on your paper copy, you won't see
    it on your online copy.

    D

    Neil wrote:
    > Wow, Orange charging for Itemised billing, this is a first for what was so
    > much a good and cutting edge phone operator back in the 1990's. Will they
    > still offer free itemised billing for those who can view their bills online
    > (if this is an option)?
    >
    > I hear of a lot of people these days who have been with Orange and are
    > porting out due to CS issues and rising prices etc.
    >
    >
    > Neil
    >
    >
    > "Jon" <[email protected]> wrote in message
    > news:[email protected]...
    >> [email protected] declared for all the world to hear...
    >>> Hi
    >>>
    >>> In my latest statement from Orange they have notified me that from 1st
    >>> July they are going to start charging =A31.50 for itemised billing (I'm
    >>> on Talk Time 200), but I have given the option of opting out and
    >>> receiving un-itemised bills. Does this constitute a change in the terms
    >>> and conditions that would allow me to end the contract early with no
    >>> penalty?

    >> No.
    >> --
    >> Regards
    >> Jon

    >
    >




  8. #8
    Chris Leuty
    Guest

    Re: Orange charging for itemised billing

    In article <[email protected]>,
    David Hearn <[email protected]> wrote:

    > I thought you could only view the PDF of the actual paper bill produced,
    > so if you don't have itemised billing on your paper copy, you won't see
    > it on your online copy.



    I've just had a contract with no itemised billing finish with Orange
    and I can confirm that the PDFs showed full details.

    The fact that I could only view the PDF with Internet Explorer on
    Windows, which definitely didn't use to be the case, is another matter
    entirely.



  9. #9
    Simon Ough
    Guest

    Re: Orange charging for itemised billing

    "Neil" <[email protected]> wrote in message
    news:[email protected]...
    > Wow, Orange charging for Itemised billing, this is a first for what was so
    > much a good and cutting edge phone operator back in the 1990's. Will they
    > still offer free itemised billing for those who can view their bills
    > online (if this is an option)?


    How many people read their bills from front to back? I don't, and mine is 39
    pages long each month! (And although my IB option is free, I choose to view
    mine at work online)

    All Orange are doing are trying to switch people to online itemisation,
    which has a positive environmental impact. The only way to do this is levy a
    charge, hopefully it will put people off paying for IB, rather than just
    giving them an option.

    "Do you want IB? Is it free? Yes! Well, if it's free......"

    I think it's a good thing :-)

    > I hear of a lot of people these days who have been with Orange and are
    > porting out due to CS issues and rising prices etc.


    We have a lot of people in our shop who left for other networks like O2 and
    Three who want to come back as they can't stand their current network. The
    grass is not always greener, you know.

    Simon






  10. #10

    Re: Orange charging for itemised billing

    On Thu, 8 Jun 2006 21:47:37 +0100, "Simon Ough"
    <[email protected]> wrote:

    >All Orange are doing are trying to switch people to online itemisation,


    It's a great idea. The trouble is that the Orange website is
    hopelessly unreliable.

    --

    Iain
    the out-of-date hairydog guide to mobile phones
    http://www.hairydog.co.uk/cell1.html
    Browse now while stocks last!



  11. #11
    Jon
    Guest

    Re: Orange charging for itemised billing

    [email protected] declared for all the world to hear...
    > Wow, Orange charging for Itemised billing, this is a first for what was so
    > much a good and cutting edge phone operator back in the 1990's. Will they
    > still offer free itemised billing for those who can view their bills online
    > (if this is an option)?


    Yes.
    --
    Regards
    Jon



  12. #12
    petedx
    Guest

    Re: Orange charging for itemised billing

    I dropped my package from Premier 600 to a "Core Plan 35" with 200
    minutes.

    Imagine my suprise when I get my bill this month where I have been
    charged 1p for every SMS delivery receipt. I raised this with them and
    its part of their Core Plan tariff. After pointing out that they had
    not advised me of this at the point of change I got the 1ps refunded
    and turned off the receipt requests.

    Are Orange really so screwed over now that they have to scrape the
    barrel like this?

    In addition I cancelled my Orange TV service in January, they know its
    cancelled according to the system, but they keep charging me for it
    every month. So for the last six months I have had to ring up to get a
    credit back on the account. every time the tubby promises to send it
    through to billing integrity to resolve the problem, promises of they
    will ring me to investigate further, which never materialise.

    I've been with Orange since 1996, and its now a COMPLETE crock of
    shíte! (Well ever since france Telecom got their hands on it)!




  13. #13
    DMac
    Guest

    Re: Orange charging for itemised billing

    has anyone found how to turn it off on a line 2 account?

    cannot send a text from l2 150 not answering nothing on /yourbill







  14. #14
    Simon Ough
    Guest

    Re: Orange charging for itemised billing

    "DMac" <[email protected]> wrote in message
    news[email protected]...
    > has anyone found how to turn it off on a line 2 account?
    >
    > cannot send a text from l2 150 not answering nothing on /yourbill


    Won't apply to line 2 I don't think.

    Simon





  15. #15
    AJ
    Guest

    Re: Orange charging for itemised billing


    Simon Ough wrote:

    > How many people read their bills from front to back? I don't, and mine is 39
    > pages long each month! (And although my IB option is free, I choose to view
    > mine at work online)
    >
    > All Orange are doing are trying to switch people to online itemisation,
    > which has a positive environmental impact. The only way to do this is levy a
    > charge, hopefully it will put people off paying for IB, rather than just
    > giving them an option.


    I'm not so sure about that. if they cared about the environmental
    impact they could stop sending me a paper bill altogether. And stop
    sending me the crappy magazine they send regularly.

    If all they're going to send is the equivalent of the front page why
    not just send me a text each month.

    Online bills would be ok but they only make availalbe the last 3 months
    - that's not enough for me to do my expenses, i could do with 12
    months.




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