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  1. #1
    Aosmosis
    Guest
    Anyone had any dealings with coolnewmobile.co.uk?

    They have some good cashback deals, but I want to make sure they are legit
    before I take the plunge.

    Cheers





    See More: Anyone had any dealings with coolnewmobile.co.uk?




  2. #2
    cordas
    Guest

    Re: Anyone had any dealings with coolnewmobile.co.uk?


    Aosmosis wrote:
    > Anyone had any dealings with coolnewmobile.co.uk?
    >
    > They have some good cashback deals, but I want to make sure they are legit
    > before I take the plunge.
    >
    > Cheers



    Been with them last year and received my cashback accordingly.You must
    send the bills they require within 30 days of the date show on you bill.




  3. #3
    epic
    Guest

    Re: Anyone had any dealings with coolnewmobile.co.uk?


    cordas wrote:

    > Aosmosis wrote:
    > > Anyone had any dealings with coolnewmobile.co.uk?
    > >
    > > They have some good cashback deals, but I want to make sure they are legit
    > > before I take the plunge.
    > >
    > > Cheers

    >
    >
    > Been with them last year and received my cashback accordingly.You must
    > send the bills they require within 30 days of the date show on you bill.



    did you order? i've looked at them myself and was just windering




  4. #4
    Gyp
    Guest

    Re: Anyone had any dealings with coolnewmobile.co.uk?

    In message <[email protected]>, epic
    <[email protected]> writes
    >
    >cordas wrote:
    >
    >> Aosmosis wrote:
    >> > Anyone had any dealings with coolnewmobile.co.uk?
    >> >
    >> > They have some good cashback deals, but I want to make sure they are legit
    >> > before I take the plunge.
    >> >
    >> > Cheers

    >>
    >>
    >> Been with them last year and received my cashback accordingly.You must
    >> send the bills they require within 30 days of the date show on you bill.

    >
    >
    >did you order? i've looked at them myself and was just windering
    >


    The terms and conditions look very similar to the phoneboxdirect deal
    that you've been advised away from in another thread.

    I ordered a phone however.

    Having had a few problems with the Motorola SLVR [1][2][3] I decided to
    take the hit and return it under the terms of their 7-day return. Yes it
    would cost me £20, but it could cost me a lot more if I cocked up the
    cashbacks

    So I called CNM on the number on the website. Quickly answered, but
    couldn't find my reference no. Once they'd sussed it was an Orange
    contract I was given the number of CNM's Orange care line.

    Called CNM's Orange care line. Again answered quickly and very helpful
    lady agreed the return was reasonable, but as they'd actually fulfilled
    my contract using Vanilla Mobile, I needed to go through to them and
    game me the Vanilla Mobile number.

    I called the Vanilla Mobile number and it was answered with an automated
    "welcome to a carphone warehouse company", then quickly answered again
    by a person in Vanilla Mobile's care line that straight away gave me the
    number of Vanilla Mobile's returns line...

    So I called the VM cancellation line and remarkably was answered quickly
    again. The lady that answered was very helpful, but could only take my
    details as all of the returns team were in a meeting. She took my number
    for when they got out of the meeting, and marked it all as urgent as she
    understood that I was on the last day of my 7-day return period.

    I didn't get a call back.

    Unfortunately by this point we were having a bit of a family crisis and
    I had to take my nipper to A&E and all thoughts of returns and contracts
    were far from the front of my mind.

    By the time I was able to get my mind back to the phone, the 7day period
    was up and I was in to the £200 plus your firstborn or whatever
    cancellation zone. Now the only option was to complete the contract and
    try to claim the cashback accurately.

    Now, the contract started on the 14th of this month, and the first
    Orange bill came later dated the 15th. So it's a straightforward month
    in advance.

    I wanted to clarify the operation of the cashback, to see if it really
    was the bill after 120 days, or the bill that showed connection at 120
    days (5th or 4th respectively) as of course submitting the wrong one
    gets you a £10 fine and no cashbacks. So last night I e-mailed CNM's
    Orange care department asking for clarification.

    So far I've not heard anything.

    I've not got a very warm feeling, it has to be said.


    [1] reception in my house is not as good as it is with either of my
    older phones, all on Orange,
    [2] screen cannot be seen in daylight
    [3] frustratingly Orange couldn't switch on line2 which I would need to
    use the phone interchangeably with my OVP-V/ED50 SIM
    --
    Gyp
    Take out the chemical loo to reply



  5. #5
    pixiep.
    Guest

    Re: Anyone had any dealings with coolnewmobile.co.uk?


    Aosmosis Wrote:
    > Anyone had any dealings with coolnewmobile.co.uk?
    >
    > They have some good cashback deals, but I want to make sure they are
    > legit
    > before I take the plunge.
    >
    > Cheers



    Hi

    Well, in my personal opinion... find another company.

    I was fed up of their constant cold calling and told the telesales
    people time and time again that I was a telephone preference service
    subscriber. Basically, any company calling TPS numbers is in breach of
    current legislation. I don't like companies that think they can do as
    they please regardless of legislation and use loopholes like foreign
    call-centres to get around it.

    Neither do I think much of any company that calls a number four times
    over four days even when they know they shouldn't. Moreover, the sales
    personnel don't give you their name or hang up if you ask for the
    company address and telephone number. Great customer service eh?

    I tracked down their website. The company address is a PO Box. So
    where are they? I rang the only option given on the site. I went
    round in circles trying to get info out of them and failing.

    However, it seems I'm not the only person who resents their methods.
    TPS have already had lots of complaints.

    If it were me, I'd suss out a reputable company with a shop you can
    walk into and who are not cagey about who they are "affiliated" with
    and who they actually are, and who are happy to provide customers with
    a name and address for complaints.


    pixiep.




    --
    pixiep.



  6. #6
    SoWeezy
    Guest

    Re: Anyone had any dealings with coolnewmobile.co.uk?

    > I tracked down their website. The company address is a PO Box. So
    > where are they? I rang the only option given on the site. I went
    > round in circles trying to get info out of them and failing.
    >


    if you ring the Post Office they will give you the forwarding address
    associated with that PO box





  7. #7
    pixiep.
    Guest

    Re: Anyone had any dealings with coolnewmobile.co.uk?


    SoWeezy Wrote:
    > I tracked down their website. The company address is a PO Box. So-
    > where are they? I rang the only option given on the site. I went
    > round in circles trying to get info out of them and failing.
    > -
    >
    > if you ring the Post Office they will give you the forwarding address
    > associated with that PO box



    thanks soweezy. I'll try that. Still confused as to who they actually
    are as their address suggests an affiliate network and they seem to have
    a hundred names !!!

    pixiep. x




    --
    pixiep.



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