further Orange incompetence

I received a call from Orange today because I sent them a strongly
worded (but polite) letter about their continuing billing of an out of
contract account. Someone called Jonah left a message, and asked that I
call him back on 0870 757 8000, extension 50xxx. That's a number to
order flowers. I've kept the message- and the numbers are definitely
those. Anyone know what the number is meant to be?

Thanks.

--
David Horne- http://www.davidhorne.net
usenet (at) davidhorne (dot) co (dot) uk
http://homepage.mac.com/davidhornecomposer http://soundjunction.org

this_address_is_for_spam@yahoo.com declared for all the world to hear...
> I received a call from Orange today because I sent them a strongly
> worded (but polite) letter about their continuing billing of an out of
> contract account. Someone called Jonah left a message, and asked that I
> call him back on 0870 757 8000, extension 50xxx. That's a number to
> order flowers. I've kept the message- and the numbers are definitely
> those. Anyone know what the number is meant to be?

They are usually 0870 374 xxxx or 0870 376 xxxx.

Just ring 150, press any option to speak to a person and ask for that
extension, the extensions are all unique so for example there can't be 2
people on extension 12345.
--
Regards
Jon

Jon <spam@jonparker.plus.com> wrote:

> this_address_is_for_spam@yahoo.com declared for all the world to hear...
> > I received a call from Orange today because I sent them a strongly
> > worded (but polite) letter about their continuing billing of an out of
> > contract account. Someone called Jonah left a message, and asked that I
> > call him back on 0870 757 8000, extension 50xxx. That's a number to
> > order flowers. I've kept the message- and the numbers are definitely
> > those. Anyone know what the number is meant to be?
>
> They are usually 0870 374 xxxx or 0870 376 xxxx.
>
> Just ring 150,

I called the 0800 orange for new customers. I don't use orange contract
any more.

> press any option to speak to a person

It now takes a very long time to talk to a person at Orange.

> and ask for that
> extension, the extensions are all unique so for example there can't be 2
> people on extension 12345.

Funny, I tried that, and they refused. It was very frustrating. First, I
got the person answering for new customers. I explained the above, and
she said she couldn't put me through to an extension, so put me through
to the switchboard. They also insisted they couldn't put me through to
an extension either, and insisted they didn't have a voice number for
correspondence (the department the person said they were from)- only a
fax number. They put me through to customer relations. I held for a few
minutes, and was then cut off. So, I called again, went through the same
rigmarole, and got through to someone in customer relations after
another round of tedious explanation. I was then on the phone with
someone who was being very nice and helpful, but was very confused. I
don't blame her, but her systems. She made a refund, but I'm still not
convinced the problem isn't sorted, and I won't just get another bill in
a few days.

To top this off, an hour later "Jonah" called back. I confronted him
with the wrong number. He then insisted it was correct. I told him to
check. He put me on hold and came back to apologise. The number is
apparently 0870 797 8000. He then went on for another 5 minutes about
how they've got a terrible billing problem, and that it isn't my fault.
Well, duh.

A waste of my time, and theirs. There was nothing in the call, that
couldn't have simply been put in a letter. Pathetic.

--
David Horne- http://www.davidhorne.net
usenet (at) davidhorne (dot) co (dot) uk
http://homepage.mac.com/davidhornecomposer http://soundjunction.org

this_address_is_for_spam@yahoo.com declared for all the world to hear...
> It now takes a very long time to talk to a person at Orange.

They do seem to be snowed under at the moment.

> They also insisted they couldn't put me through to
> an extension either, and insisted they didn't have a voice number for
> correspondence (the department the person said they were from)- only a
> fax number.

Yes, there is no external phone number for correspondence. If there was
they would ever do any corresponding!
--
Regards
Jon

"Jon" <spam@jonparker.plus.com> wrote in message
news:MPG.1f1d3eaa1d2e4c2e98a1dd@text.usenet.plus.n et
> this_address_is_for_spam@yahoo.com declared for all the
> world to hear...
> > It now takes a very long time to talk to a person at
> > Orange.
>
> They do seem to be snowed under at the moment.
>
> > They also insisted they couldn't put me through to
> > an extension either, and insisted they didn't have a
> > voice number for correspondence (the department the
> > person said they were from)- only a fax number.
>
> Yes, there is no external phone number for
> correspondence. If there was they would ever do any
> corresponding!

Of course there's a phone number. Do you expect me to believe there are no
phones in the office..?

What has always puzzled me about Orange is how they get away with using a
mobile number to access a fixed line network in their offices. Only the
British would stand for it.


Ivor

ivor@despammed.invalid declared for all the world to hear...
> Of course there's a phone number. Do you expect me to believe there are no
> phones in the office..?

They will have phones of course, but there is no number that an outsider
could dial to make one of them ring.
--
Regards
Jon

"Jon" <spam@jonparker.plus.com> wrote in message
news:MPG.1f1e18bcf626f6a998a1e1@text.usenet.plus.n et
> ivor@despammed.invalid declared for all the world to
> hear...
> > Of course there's a phone number. Do you expect me to
> > believe there are no phones in the office..?
>
> They will have phones of course, but there is no number
> that an outsider could dial to make one of them ring.

I'll bet that there is, but getting hold of that number might take some
doing. (I love a challenge..!)

Ivor

ivor@despammed.invalid declared for all the world to hear...
> > They will have phones of course, but there is no number
> > that an outsider could dial to make one of them ring.

> I'll bet that there is, but getting hold of that number might take some
> doing. (I love a challenge..!)

There isn't. As I said "correspondence dept" is called that for a
reason, there is no external phone number. There is a fax number though.
--
Regards
Jon

"Jon" <spam@jonparker.plus.com> wrote in message
news:MPG.1f1ea49db0c94b3f98a1e3@text.usenet.plus.n et
> ivor@despammed.invalid declared for all the world to
> hear...
> > > They will have phones of course, but there is no
> > > number that an outsider could dial to make one of
> > > them ring.
>
> > I'll bet that there is, but getting hold of that number
> > might take some doing. (I love a challenge..!)
>
> There isn't. As I said "correspondence dept" is called
> that for a reason, there is no external phone number.

I'll bet that phones can be contacted though. A direct dial number isn't
necessary for that. What if an "insider" needs to contact a phone in that
office..? It may not be easily accessible, but it *will* be accessible. I
have a phone in front of me now that's not directly accessible via a
public number, but it can be dialled if you know how.

Ivor

Jon <spam@jonparker.plus.com> wrote:

> ivor@despammed.invalid declared for all the world to hear...
> > > They will have phones of course, but there is no number
> > > that an outsider could dial to make one of them ring.
>
> > I'll bet that there is, but getting hold of that number might take some
> > doing. (I love a challenge..!)
>
> There isn't. As I said "correspondence dept" is called that for a
> reason, there is no external phone number. There is a fax number though.

Hang on- you obviously didn't read the part where wrote-

"To top this off, an hour later "Jonah" called back. I confronted him
with the wrong number. He then insisted it was correct. I told him to
check. He put me on hold and came back to apologise. The number is
apparently 0870 797 8000."

Was the Orange employee lying? I haven't tried the number.

--
David Horne- http://www.davidhorne.net
usenet (at) davidhorne (dot) co (dot) uk
http://homepage.mac.com/davidhornecomposer http://soundjunction.org

ivor@despammed.invalid declared for all the world to hear...
> I'll bet that phones can be contacted though. A direct dial number isn't
> necessary for that. What if an "insider" needs to contact a phone in that
> office..?

They would dial the appropriate extension number.
--
Regards
Jon

this_address_is_for_spam@yahoo.com declared for all the world to hear...
> Hang on- you obviously didn't read the part where wrote-
>
> "To top this off, an hour later "Jonah" called back. I confronted him
> with the wrong number. He then insisted it was correct. I told him to
> check. He put me on hold and came back to apologise. The number is
> apparently 0870 797 8000."
>
> Was the Orange employee lying? I haven't tried the number.

They can dial out of course, and generally do in the course of trying to
resolve a situation, but this will be from the normal presentation
number 07973 100194.
--
Regards
Jon

Jon <spam@jonparker.plus.com> wrote:

> this_address_is_for_spam@yahoo.com declared for all the world to hear...
> > Hang on- you obviously didn't read the part where wrote-
> >
> > "To top this off, an hour later "Jonah" called back. I confronted him
> > with the wrong number. He then insisted it was correct. I told him to
> > check. He put me on hold and came back to apologise. The number is
> > apparently 0870 797 8000."
> >
> > Was the Orange employee lying? I haven't tried the number.
>
> They can dial out of course, and generally do in the course of trying to
> resolve a situation, but this will be from the normal presentation
> number 07973 100194.

That's not answering the question. The employee told me there was a
number above on which I could call him. Is he lying?

--
David Horne- http://www.davidhorne.net
usenet (at) davidhorne (dot) co (dot) uk
http://homepage.mac.com/davidhornecomposer http://soundjunction.org

"Jon" <spam@jonparker.plus.com> wrote in message
news:MPG.1f1f7394e7b97cfe98a1e5@text.usenet.plus.n et
> ivor@despammed.invalid declared for all the world to
> hear...
> > I'll bet that phones can be contacted though. A direct
> > dial number isn't necessary for that. What if an
> > "insider" needs to contact a phone in that office..?
>
> They would dial the appropriate extension number.

From outside the company..?

I bet you will say no. I'm also willing to bet that there is a backdoor
through which it is possible. If a system is set up in the right way it is
perfectly possible to dial into a system and then tandem dial to any
extension, even those not normally accessible from outside.

Ivor

this_address_is_for_spam@yahoo.com declared for all the world to hear...
> That's not answering the question. The employee told me there was a
> number above on which I could call him. Is he lying?

I doubt it. Why would he?
--
Regards
Jon