k800i and email on O2

Has anyone managed to get email working on a K800i?

I've had email working fine on my K750 for ages. When I received my k800i upgrade, it came
with a new 3g sim. Since I've had this activated and have tried to use email on the new
phone, incoming mail seems fine, but if I try and send all I get is incorrect username or
password. Unfortunately I didn't try it with the old sim in the new phone to see if that
worked, and the old one is now inactive. I've tried checking all the settings, contacting
O2 by phone and email but none of it is proving any use! THe latest answer from o2 is that
it's a phone problem and they can't help so I should contact the phone manufacturer.

I'm running out of ideas and patience! Can anyone help?

I've tried using the mobile web settings that came preinstalled on the phone, and adding
them in again using the settings o2 gave me. The mobile web username and password are set
to o2web/password which is (at least according to o2) correct.

Can anybody help? Please? Before I go mad...

Em
--

Emma Hussey-Yeo (mailto: [email protected])

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
"...Sometimes the world seems like a big hole.
You spend all your life shouting down it,
and all you hear are the echoes of some idiot,
shouting nonsense down a hole..."
- Adam Duritz (http://adam.countingcrows.com/)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

---

› See More: k800i and email on O2

"Emma" wrote:
> Has anyone managed to get email working on a K800i?
>
> I've had email working fine on my K750 for ages. When I received my k800i
> upgrade, it came with a new 3g sim. Since I've had this activated and have
> tried to use email on the new phone, incoming mail seems fine, but if I
> try and send all I get is incorrect username or password. Unfortunately I
> didn't try it with the old sim in the new phone to see if that worked, and
> the old one is now inactive. I've tried checking all the settings,
> contacting O2 by phone and email but none of it is proving any use! THe
> latest answer from o2 is that it's a phone problem and they can't help so
> I should contact the phone manufacturer.
>
> I'm running out of ideas and patience! Can anyone help?
>
> I've tried using the mobile web settings that came preinstalled on the
> phone, and adding them in again using the settings o2 gave me. The mobile
> web username and password are set to o2web/password which is (at least
> according to o2) correct.
>
> Can anybody help? Please? Before I go mad...

I also had this problem, I think you'l find if you go into advanced settings
on the email settings menu and put your username and password in the
outgoing fields aswell then it will work.

Neil

"Dr. Compynei" <[email protected]> wrote in message
news:[email protected]...
> I also had this problem, I think you'l find if you go into advanced
> settings on the email settings menu and put your username and password in
> the outgoing fields aswell then it will work.

That's strange, if you're on contract with o2, then it shouldn't require a
username and password to use the outgoing SMTP server, I know right now my
handset doesn't send one. Perhaps it's changed for certain IP ranges or
something.

> I also had this problem, I think you'l find if you go into advanced
> settings on the email settings menu and put your username and password in
> the outgoing fields aswell then it will work.

I did ti this way from teh start

works fine

Dr. Compynei wrote:
> "Emma" wrote:
>
>>Has anyone managed to get email working on a K800i?
>>
>>I've had email working fine on my K750 for ages. When I received my k800i
>>upgrade, it came with a new 3g sim. Since I've had this activated and have
>>tried to use email on the new phone, incoming mail seems fine, but if I
>>try and send all I get is incorrect username or password. Unfortunately I
>>didn't try it with the old sim in the new phone to see if that worked, and
>>the old one is now inactive. I've tried checking all the settings,
>>contacting O2 by phone and email but none of it is proving any use! THe
>>latest answer from o2 is that it's a phone problem and they can't help so
>>I should contact the phone manufacturer.
>>
>>I'm running out of ideas and patience! Can anyone help?
>>
>>I've tried using the mobile web settings that came preinstalled on the
>>phone, and adding them in again using the settings o2 gave me. The mobile
>>web username and password are set to o2web/password which is (at least
>>according to o2) correct.
>>
>>Can anybody help? Please? Before I go mad...
>
>
> I also had this problem, I think you'l find if you go into advanced settings
> on the email settings menu and put your username and password in the
> outgoing fields aswell then it will work.
>
> Neil
>
>

THanks Neil,

I tried that but still no luck. 'o2web' and 'password' for the username and password right?

Em



--

Emma Hussey-Yeo (mailto: [email protected])

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
"...Sometimes the world seems like a big hole.
You spend all your life shouting down it,
and all you hear are the echoes of some idiot,
shouting nonsense down a hole..."
- Adam Duritz (http://adam.countingcrows.com/)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Robert wrote:
> "Dr. Compynei" <[email protected]> wrote in message
> news:[email protected]...
>
>>I also had this problem, I think you'l find if you go into advanced
>>settings on the email settings menu and put your username and password in
>>the outgoing fields aswell then it will work.
>
>
> That's strange, if you're on contract with o2, then it shouldn't require a
> username and password to use the outgoing SMTP server, I know right now my
> handset doesn't send one. Perhaps it's changed for certain IP ranges or
> something.
>
>
on my k750 it only required the userame and password in the mobile web settings, not the
actual email settings. I've had several email exchanges with O2 now and it's getting
beyond a joke!

--

Emma Hussey-Yeo (mailto: [email protected])

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
"...Sometimes the world seems like a big hole.
You spend all your life shouting down it,
and all you hear are the echoes of some idiot,
shouting nonsense down a hole..."
- Adam Duritz (http://adam.countingcrows.com/)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

"Emma" wrote:
> Dr. Compynei wrote:
>> "Emma" wrote:
>>
>>>Has anyone managed to get email working on a K800i?
>>>
>>>I've had email working fine on my K750 for ages. When I received my k800i
>>>upgrade, it came with a new 3g sim. Since I've had this activated and
>>>have tried to use email on the new phone, incoming mail seems fine, but
>>>if I try and send all I get is incorrect username or password.
>>>Unfortunately I didn't try it with the old sim in the new phone to see if
>>>that worked, and the old one is now inactive. I've tried checking all the
>>>settings, contacting O2 by phone and email but none of it is proving any
>>>use! THe latest answer from o2 is that it's a phone problem and they
>>>can't help so I should contact the phone manufacturer.
>>>
>>>I'm running out of ideas and patience! Can anyone help?
>>>
>>>I've tried using the mobile web settings that came preinstalled on the
>>>phone, and adding them in again using the settings o2 gave me. The mobile
>>>web username and password are set to o2web/password which is (at least
>>>according to o2) correct.
>>>
>>>Can anybody help? Please? Before I go mad...
>>
>>
>> I also had this problem, I think you'l find if you go into advanced
>> settings on the email settings menu and put your username and password in
>> the outgoing fields aswell then it will work.
>>
>> Neil
>
> THanks Neil,
>
> I tried that but still no luck. 'o2web' and 'password' for the username
> and password right?
>

Assuming your using o2 email, the username is [email protected] and the
same password you use to login to o2.

Thats in the Messaging > Email > Settings menu and then in the > Advanced
Settings menu too.

Server should be mail.o2.co.uk for incoming and smtp.o2.co.uk for outgoing

Dr. Compynei wrote:
> "Emma" wrote:
>
>>Dr. Compynei wrote:
>>
>>>"Emma" wrote:
>>>
>>>
>>>>Has anyone managed to get email working on a K800i?
>>>>
>>>>I've had email working fine on my K750 for ages. When I received my k800i
>>>>upgrade, it came with a new 3g sim. Since I've had this activated and
>>>>have tried to use email on the new phone, incoming mail seems fine, but
>>>>if I try and send all I get is incorrect username or password.
>>>>Unfortunately I didn't try it with the old sim in the new phone to see if
>>>>that worked, and the old one is now inactive. I've tried checking all the
>>>>settings, contacting O2 by phone and email but none of it is proving any
>>>>use! THe latest answer from o2 is that it's a phone problem and they
>>>>can't help so I should contact the phone manufacturer.
>>>>
>>>>I'm running out of ideas and patience! Can anyone help?
>>>>
>>>>I've tried using the mobile web settings that came preinstalled on the
>>>>phone, and adding them in again using the settings o2 gave me. The mobile
>>>>web username and password are set to o2web/password which is (at least
>>>>according to o2) correct.
>>>>
>>>>Can anybody help? Please? Before I go mad...
>>>
>>>
>>>I also had this problem, I think you'l find if you go into advanced
>>>settings on the email settings menu and put your username and password in
>>>the outgoing fields aswell then it will work.
>>>
>>>Neil
>>
>>THanks Neil,
>>
>>I tried that but still no luck. 'o2web' and 'password' for the username
>>and password right?
>>
>
>
> Assuming your using o2 email, the username is [email protected] and the
> same password you use to login to o2.
>
> Thats in the Messaging > Email > Settings menu and then in the > Advanced
> Settings menu too.
>
> Server should be mail.o2.co.uk for incoming and smtp.o2.co.uk for outgoing
>
>

Oooo you absolute star. All the feedback from O2 said I had to put the mobile web username
and password in the advanced settings too, not my actual website login and pass. I'm not
using the O2 service for incoming mail, that's my own domain mail, but it seems that we do
need the proper login and password for the outgoing o2 mail server now.

Who cares. It's working now. THANK YOU

Em


--

Emma Hussey-Yeo (mailto: [email protected])

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
"...Sometimes the world seems like a big hole.
You spend all your life shouting down it,
and all you hear are the echoes of some idiot,
shouting nonsense down a hole..."
- Adam Duritz (http://adam.countingcrows.com/)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

"Emma" wrote:
>
> Oooo you absolute star. All the feedback from O2 said I had to put the
> mobile web username and password in the advanced settings too, not my
> actual website login and pass. I'm not using the O2 service for incoming
> mail, that's my own domain mail, but it seems that we do need the proper
> login and password for the outgoing o2 mail server now.
>
> Who cares. It's working now. THANK YOU
>
> Em

No worries. I take cash and cheques ;-)