BT disconnection. Do I have grounds for complaint??

nigel nailhead wrote:

> www.freespeech.co.uk
> www.voip.co.uk
> www.voipfone.co.uk
> www.sipgate.co.uk/
> www.voipstunt.com
> www.gossipTel.com
>
> Can anyone add to this list??

http://www.draytel.org/

are my lot

---

› See More: BT disconnection. Do I have grounds for complaint??

"Martin" <[email protected]> wrote in message
news:[email protected]...
> nigel nailhead wrote:
>
>> www.freespeech.co.uk
>> www.voip.co.uk
>> www.voipfone.co.uk
>> www.sipgate.co.uk/
>> www.voipstunt.com
>> www.gossipTel.com
>>
>> Can anyone add to this list??
>
> http://www.draytel.org/
>
> are my lot

Thanks. At a quick glance this looks like the best I've seen sofar. Good
prices on the Silver tarrif: Calls to mobiles - 5p, 8p and 10p per minute
(weekend/evening/daytime), UK Landlines, USA, Australia, Europe all 1 p per
minute with no connection charge - amazing, 0800 free, other VOIPs free. Is
it reliable?? Any drawbacks??

"Swampy Bogtrotter" <[email protected]> wrote in
message news:[email protected]
> AlanG wrote:
> > On Fri, 21 Jul 2006 18:40:10 GMT, "Swampy Bogtrotter"
> > <[email protected]> wrote:

[snip]

> > > As is usually the way with these things, some spotty
> > > teenager who hasn't sen daylight since his seventh
> > > birthday will eventually come up with something to
> > > circiument that....I always feel a lot happier with a
> > > hardware solution than a software solution....
> > >
> > I have one of those. The off button on the external
> > modem.
>
> LOL, That'll do it....

The only problem with off buttons is they also act as on buttons and
sooner or later some fool will press it.

Ivor

nigel nailhead wrote:
> There's nowt wrong with my credit rating or ability to pay - just that I'm
> sometimes a few days late with payment. I did try to set up a DD online but
> there was some typical BT glitch which made me give up.

Then telephone them and set up a monthly payment plan with the same
amount being DDd every month.

Advantages -

- you can't forget to pay
- same amount every month, no nasty surprises
- it's £12 a year cheaper, you save money

Owain

"nigel nailhead" <[email protected]> wrote in message
news:[email protected]...
|
| "Pier Danone" <Pier [email protected]> wrote in message
| news:[email protected]...
|
|
| > My apologies!!! I missed that. Corking!
|
| Anyone fed up with BT charges could look into VOIP. Thanks to you and your
| friends Pier, I've just been looking into it and am likely to go over to it.
|

Cool! You overlook something ****wit, you still need a line to do it. LOOK INTO
IT A LITTLE DEEPER KERMIT!

| nigel nailhead wrote:
| > There's nowt wrong with my credit rating or ability to pay - just that I'm
| > sometimes a few days late with payment.

Clearly you don't understand credit scoring or rating then. You should get a
print of from Experian.
You will find that the frequency of your payments on all of your credit
agreements is recorded, every month.
This is available for every financial body too see when the credit check you. So
basically every time you apply for credit they can see how much you owe who, and
how often you have paid on time or late in the last 2 years on virtually all
your financial arrangements.

A slow payer usually indicates financial problems and tends to lead to a non
payer in time. Depending on the lending procedure of the searching company, they
may take you or refuse you just for being a few days 'late'. If you fall into
another billing cycle in that 'few days' you are a month late on the records.
You'll find out in time (if you have not already) - good luck with your VOIP.
Who's line are you going to be using for the broadband link????

Pier Danone wrote:
> "nigel nailhead" <[email protected]> wrote in message
> news:[email protected]...
>>
>> "Pier Danone" <Pier [email protected]> wrote in message
>> news:[email protected]...
>>
>>
>>> My apologies!!! I missed that. Corking!
>>
>> Anyone fed up with BT charges could look into VOIP. Thanks to you
>> and your friends Pier, I've just been looking into it and am likely
>> to go over to it.
>>
>
> Cool! You overlook something ****wit, you still need a line to do
> it.
> LOOK INTO IT A LITTLE DEEPER KERMIT!

Already been pointed out to him, but I think he's using the blinkered
usenet reading approach..

"kráftéé" <kraftee@dontspamkrafteeunless you know what'sgoodforu.pus.com>
wrote in message news:[email protected]...

>
> Already been pointed out to him, but I think he's using the blinkered
> usenet reading approach..


If you look back you will see that I ask advice about who I can rent a line
from. I think your using the blinkered
usenet reading approach..

"Pier Danone" <Pier [email protected]> wrote in message
news:[email protected]...
>
> "nigel nailhead" <[email protected]> wrote in message
> news:[email protected]...
> |
> | "Pier Danone" <Pier [email protected]> wrote in message
> | news:[email protected]...
> |
> |
> | > My apologies!!! I missed that. Corking!
> |
> | Anyone fed up with BT charges could look into VOIP. Thanks to you and
> your
> | friends Pier, I've just been looking into it and am likely to go over to
> it.
> |
>
> Cool! You overlook something ****wit, you still need a line to do it. LOOK
> INTO
> IT A LITTLE DEEPER KERMIT!

If you look back you will see I've asked for a recommendation on that very
point. Perhaps you missed that post - no can't be that as you have already
replied to it - so are you just pretending?
Can I take it you are a stuffed-shirt at BT - red faced and furious and
insulting me for daring to criticise the policy of cutting off long
standing monthly payers who are a few days late with payment, - and now
positively barking - with anger and misplaced sarcasm when I look for an
alternative supplier. Your attitude typifies what is wrong with BT
management. You want to own customers. You want to abuse them. But you don't
want to lose them!! That attitude is a bit out of date now.

On Fri, 21 Jul 2006 20:49:35 +0100, "nigel nailhead" <[email protected]>
wrote:

>Anyone fed up with BT charges could look into VOIP. Thanks to you and your
>friends Pier, I've just been looking into it and am likely to go over to it.
>
>Which of these do you get free with BT:
>1st line?? 2nd line?? 3rd line??
>Voicemail
>Call Waiting
>3-Way Calling
>Caller ID
>
>Seems to me that BT want to charge extra for every little thing but these
>are all free with VOIP as far as I can see.

BT's latest offering - aka Total Broadband - comes with a free VOIP
offering, giving you;

- 'free' second line (well you can make & receive calls can't you ??)
- free 1571
- free call waiting
- free caller ID
- and even better, free Anonymous Call Rejection (aka ACR)
and much more.

The ACR is important to me as I currently pay BT £12 per quarter for
the service on my PSTN line.

Seems to me Nigel that you haved a real (unjustified) bee in your
bonnet with this episode. Okay - so you've been cut off, at the end
of the day it's your fault for not paying your bill. You admit you
had a bill - with the "please pay by xxx(date)", you ignored it,
received a reminder, and then after that (and after a period of time
had elapsed) paid your bill.

You got disconnected - now you're belly-aching.

For god's sake - grow up.

FWIW I have been disconnected once in the past, but in circumstances
exactly the same as yours. However I explained this to the BT
advisor, apologised, and set-up a DD. Simple - took less than 5 mins,
and at the end of it BT refunded my re-connection fee (without asking
as well).

Now - will you just pack in your whinging, put your tail between your
legs & skulk away !!

Cheers

Jim

"nigel nailhead" <[email protected]> wrote in message
news:[email protected]

[snip]

>Your attitude typifies what
> is wrong with BT management. You want to own customers.
> You want to abuse them. But you don't want to lose them!!

They want them to adhere to the contract they agreed to. I don't see the
problem.

BTW no, I don't work for BT. I work for a bus company, try telling them
you'll pay for your bus travel in a few days and see what they say.

Ivor

"Jim" <[email protected]> wrote in message
news:[email protected]...
> On Fri, 21 Jul 2006 20:49:35 +0100, "nigel nailhead" <[email protected]>
> wrote:
>
>>Anyone fed up with BT charges could look into VOIP. Thanks to you and your
>>friends Pier, I've just been looking into it and am likely to go over to
>>it.
>>
>>Which of these do you get free with BT:
>>1st line?? 2nd line?? 3rd line??
>>Voicemail
>>Call Waiting
>>3-Way Calling
>>Caller ID
>>
>>Seems to me that BT want to charge extra for every little thing but these
>>are all free with VOIP as far as I can see.
>
> BT's latest offering - aka Total Broadband - comes with a free VOIP
> offering, giving you;
>
> - 'free' second line (well you can make & receive calls can't you ??)
> - free 1571
> - free call waiting
> - free caller ID
> - and even better, free Anonymous Call Rejection (aka ACR)
> and much more.
>
> The ACR is important to me as I currently pay BT £12 per quarter for
> the service on my PSTN line.
>
> Seems to me Nigel that you haved a real (unjustified) bee in your
> bonnet with this episode. Okay - so you've been cut off, at the end
> of the day it's your fault for not paying your bill. You admit you
> had a bill - with the "please pay by xxx(date)", you ignored it,
> received a reminder, and then after that (and after a period of time
> had elapsed) paid your bill.
>
> You got disconnected - now you're belly-aching.
>
> For god's sake - grow up.
>
> FWIW I have been disconnected once in the past, but in circumstances
> exactly the same as yours. However I explained this to the BT
> advisor, apologised, and set-up a DD. Simple - took less than 5 mins,
> and at the end of it BT refunded my re-connection fee (without asking
> as well).
>
> Now - will you just pack in your whinging, put your tail between your
> legs & skulk away !!

The complaint seems reasonable enough to me, but I think I've received a
resounding "no" in answer to my question here. Thanks to all those who have
responded without insults.

On Sat, 22 Jul 2006 06:02:39 GMT, "Pier Danone" <Pier [email protected]>
wrote:

>"nigel nailhead" <[email protected]> wrote in message
>news:[email protected]...

>| Anyone fed up with BT charges could look into VOIP. Thanks to you and your
>| friends Pier, I've just been looking into it and am likely to go over to it.

>Cool! You overlook something ****wit, you still need a line to do it. LOOK INTO
>IT A LITTLE DEEPER KERMIT!

Pot, it's kettle on line 3... you're the one who looks like a ****wit,
since you're the one who obviously didn't read further down the post -
nailhead asking for advice on who to rent a line from apart from BT.

Suggest you wind yer neck in.

Mike
--
http://www.corestore.org
'As I walk along these shores
I am the history within'

In article <[email protected]>,
Martin Jay <[email protected]> writes:
> [uk.business.agriculture, uk.legal, and uk.rec.equestrian dropped]
>
> In message <[email protected]>, Matzi
> <[email protected]> writes
>>at least bt send letters requesting payment! only problem i've ever had to
>>O2 (and they did it 3 times ina row) was to cut off my mobile WITHOUT ANY
>>NOTICE because the 3 different idiots i talked to on the phone couldn't
>>write down a simple account number and so failed to set up the direct debit!
>
> Was their computer down? It usually is.

My theory is that the main reason that call centre staff's computers
are so often down, is that they can't find the switch to turn them on.

--
Tim Clark

Martin wrote:
> nigel nailhead wrote:
>
> > www.freespeech.co.uk
> > www.voip.co.uk
> > www.voipfone.co.uk
> > www.sipgate.co.uk/
> > www.voipstunt.com
> > www.gossipTel.com
> >
> > Can anyone add to this list??
>
> http://www.draytel.org/
>
> are my lot

add:

www.voiptalk.co.uk
www.voiptalk.org
www.orbtalk.co.uk