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  1. #1
    nigel nailhead
    Guest

    "Paul Cupis" <[email protected]> wrote in message
    news:[email protected]...
    > nigel nailhead wrote:
    >> "Charlie Mitchell" <[email protected]> wrote in message
    >> news:[email protected]...
    >>>> I'm inclined to just vote with my
    >>>> feet and move my two lines and broadband elsewhere.
    >>> So are BT the only company that disconnect when you don't pay your
    >>> bills on time?
    >>>
    >>> Don't you think that if you pay your new company late they'll do
    >>> exactly the same thing? I have to deal with plonkers like you every
    >>> day who seem to think that they're owed some kind of explaination as
    >>> to why their phone isn't working, despite them not having paid a bill
    >>> on time for the last 12 months.

    >>
    >> With that attitude I'd assume you work for BT or a company with similar
    >> attitudes - who feel their customers are indebted to them and can be
    >> treated
    >> as they want. I suppose this attitude comes from BTs monopolistic past
    >> and
    >> was fine 50 years ago but most succesful companies now realise the
    >> importance of treating customers with respect and not needlessly
    >> humiliating
    >> or insulting them. To answer your question regarding my "new company";
    >> I'd
    >> expect the common courtesy of an attempt at communication before being
    >> cut
    >> off and I'd expect it to be used as a last resort and not as a
    >> patronising
    >> punishment or first resort.



    > Surely the whole point of this thread is that you ARE indebted to BT,
    > and you ARE in breach of contract with them and so they took the action
    > which they specified they would take at the beginning of the contract to
    > deal with this.


    They were entitled to take it, but was it reasonable?? It they wanted to
    punish me then fine thats what they did, but is it sensible for a company to
    try and punish its customers? If they are in business to make money surely
    that is counter-productive?

    >
    >> I suppose this attitude comes from BTs monopolistic past and
    >> was fine 50 years ago but most succesful companies now realise the
    >> importance of treating customers with respect and not needlessly
    >> humiliating
    >> or insulting them.

    >
    > But customers don't have to treat companies with respect, by, for
    > example, upholding their end of the contract?



    Is it not reasonable for the customer to expect a bit of flexibility? It
    wasn't as if I didn't intend to pay. In fact I had already paid. BTs
    response may have been within their terms and conditions but to cut me off
    AFTER I'd paid and FOR 3 DAYS and WITHOUT a polite email or phone call was
    disproportionate. Do traffic wardens fine you if you are one
    minute late?? Do policeman fine you if you are 1 mph over the speed limit??
    Would you put a tenant out if they were two days late with their rent
    payment??

    Do you think the average customer even reads the contract?? Were they
    consulted when it was drawn up?? I don't think so, therefore it is
    reasonable for the customer to assume the contract will be fair and
    reasonable. This cutting off policy is not. It is imposed. It is bullying.
    It is plain nasty. Why can't they give a simple phone call or email first??
    That could even be automated - surely. Or why don't they simply add interest
    to late payments?? Do you really think that cutting people off without
    warning and for 3 days, and after they have paid is fair??



    Rather than write to them though I'm inclined to just vote with my
    feet and move my two lines and broadband elsewhere. I also feel inclined to
    spam all the UK newsgroups and or all UK farmers with the suggestion that
    anyone with bt poles on their land should write to:

    BT Wayleaves Scanning Office
    Communications House
    Harlescott Lane
    Shrewsbury
    SY1 3AQ
    phone telephone: 0800 581525
    Fax: 01743 274273


    -- repeatedly until they get a reply - asking if there is a wayleave
    agreement in existence and demanding payment if not. There are a lot of
    landowners with BT poles and no wayleave agreement. These people are
    entitled to a payout from BT - but BT won't pay out unless they are
    cornered.

    If you have telephone cables on your land, you could be eligible for B.T.
    wayleave payments. B.T. now accept that wayleave payments are due to
    landowners who have cables on their ground servicing third parties. The most
    usual case is where a cottage or farmhouse has been sold off but the cable
    serving the property is still on your land, or the poles may simply run over
    your land - and not on the verge.

    If the cable runs along the verge of a public road or serves you, then no
    payment is due.

    A google for bt wayleave will show at least one firm offering help with
    claiming wayleave if help is required. Payments are quite substatial.

    To anyone with poles - just keep writing or faxing. They will probably
    ignore the first few.

    BT wayleave payments British Telecom telephone poles on your my land farm
    farmers landowners agreement payout cheque money additional income






    See More: BT disconnection. Do I have grounds for complaint??




  2. #2
    Paul Cupis
    Guest

    Re: BT disconnection. Do I have grounds for complaint??

    nigel nailhead wrote:
    > "Paul Cupis" <[email protected]> wrote in message
    > news:[email protected]...
    >> nigel nailhead wrote:


    >> Surely the whole point of this thread is that you ARE indebted to BT,
    >> and you ARE in breach of contract with them and so they took the action
    >> which they specified they would take at the beginning of the contract to
    >> deal with this.

    >
    > They were entitled to take it, but was it reasonable?


    Yes.

    > It they wanted to punish me then fine thats what they did,


    They wanted to adhere to the contract between you and them, and they
    wanted you to adhere to it as well.

    > but is it sensible for a company to try and punish its customers?


    They are probably trying to make a profit, not spend there profit
    telephoning you to ask why you've ignored their invoice and the
    subsequent reminder.

    > If they are in business to make money surely that is counter-productive?


    It's a method to ensure they are paid - don't provide a service if the
    customer is not paying for it. At the time you were cut off, BT had not
    received payment for the services you had used.

    >>> I suppose this attitude comes from BTs monopolistic past and
    >>> was fine 50 years ago but most succesful companies now realise the
    >>> importance of treating customers with respect and not needlessly
    >>> humiliating or insulting them.

    >>
    >> But customers don't have to treat companies with respect, by, for
    >> example, upholding their end of the contract?

    >
    > Is it not reasonable for the customer to expect a bit of flexibility?


    Not with a low profit margin product, no.

    > It wasn't as if I didn't intend to pay.


    How were they supposed to know that? You'd ignored their invoice and
    reminder - are they supposed to be psychic?

    > In fact I had already paid.


    They probably didn't know this as the funds probably hadn't reached them.

    > BTs response may have been within their terms and conditions but to

    cut me off
    > AFTER I'd paid and FOR 3 DAYS and WITHOUT a polite email or phone call was
    > disproportionate.


    3 days may be disproportionate but maybe they were waiting for your
    payment to clear? If the money was cleared and then they took 3 days,
    that might be cause for complaint. The rest of it is your own fault.

    > Do traffic wardens fine you if you are one minute late?


    Yes.

    > Do policeman fine you if you are 1 mph over the speed limit??


    They would if they were allowed to.

    > Would you put a tenant out if they were two days late with their rent
    > payment??


    If the terms of the contract said that if they were two days late then
    I'd kick them out, then yes. It doesn't seem likely that they it a real
    scenario though.

    > Do you think the average customer even reads the contract?


    You agreed to a contract without first reading it? Then you have no-one
    to blame but yourself if you did not understand what the terms of the
    services are.

    > Were they consulted when it was drawn up?


    Why in the world would a company consult random customers before
    creating their T&Cs?

    > I don't think so, therefore it is reasonable for the customer to assume
    > the contract will be fair and reasonable. This cutting off policy is not.


    It is fair and reasonable. If you ignore invoices and ignore reminders
    and breach the contract, they will take action to prevent further exposure.

    > Why can't they give a simple phone call or email first??


    Why should they? Perhaps you would respond to a phone call where you
    ignored their invoice/reminder? You want them to through more money
    after bad?

    [snip rest of spam/rant]



  3. #3
    David Taylor
    Guest

    Re: BT disconnection. Do I have grounds for complaint??

    On 2006-07-21, nigel nailhead <[email protected]> wrote:
    >
    > Is it not reasonable for the customer to expect a bit of flexibility? It
    > wasn't as if I didn't intend to pay. In fact I had already paid. BTs
    > response may have been within their terms and conditions but to cut me off
    > AFTER I'd paid and FOR 3 DAYS and WITHOUT a polite email or phone call was
    > disproportionate. Do traffic wardens fine you if you are one
    > minute late?? Do policeman fine you if you are 1 mph over the speed limit??
    > Would you put a tenant out if they were two days late with their rent
    > payment??


    You weren't one minute late, or two days late. YOU WERE THREE WEEKS LATE!

    YES: they are entitled to charge you late payment fees

    YES: it is reasonable to charge you them, that's why they exist

    And why do you think BT will be upset that someone they have had trouble
    getting to pay is considering leaving them?

    --
    David Taylor



  4. #4
    Swampy Bogtrotter
    Guest

    Re: BT disconnection. Do I have grounds for complaint??

    David Taylor wrote:
    > On 2006-07-21, nigel nailhead <[email protected]> wrote:
    >>
    >> Is it not reasonable for the customer to expect a bit of
    >> flexibility? It wasn't as if I didn't intend to pay. In fact I had
    >> already paid. BTs response may have been within their terms and
    >> conditions but to cut me off AFTER I'd paid and FOR 3 DAYS and
    >> WITHOUT a polite email or phone call was disproportionate. Do
    >> traffic wardens fine you if you are one
    >> minute late?? Do policeman fine you if you are 1 mph over the speed
    >> limit?? Would you put a tenant out if they were two days late with
    >> their rent payment??

    >
    > You weren't one minute late, or two days late. YOU WERE THREE WEEKS
    > LATE!
    >
    > YES: they are entitled to charge you late payment fees
    >
    > YES: it is reasonable to charge you them, that's why they exist
    >
    > And why do you think BT will be upset that someone they have had
    > trouble getting to pay is considering leaving them?


    It may be of interest to the OP and anybody else who's in the same situation
    that BT have a pricing plan available that they don't publicise very much,
    aimed directly at people who have displayed a previous poor credit history
    with them.....

    I think it's called "BT Pay and talk" or something similar.....

    It works in the same way as a pay-as-you-talk mobile phone.....You put
    credit on it each month, of which £17 goes to pay the line rental, and the
    rest is calling credit.....You get free evening and weekend calls.....

    It's impossible to run up a huge phone bill, as you can only use it while
    there's credit on the account.....If you run out of calling credit, the line
    automatically drops to incoming-only.....If you don't have enough credit to
    cover the £17 line rental, the line is disabled altogether until such times
    as you do pay the £17....







  5. #5
    Mike_B
    Guest

    Re: BT disconnection. Do I have grounds for complaint??

    In message <[email protected]>, Swampy
    Bogtrotter <[email protected]> writes
    >It may be of interest to the OP and anybody else who's in the same
    >situation that BT have a pricing plan available that they don't
    >publicise very much, aimed directly at people who have displayed a
    >previous poor credit history with them.....
    >
    >I think it's called "BT Pay and talk" or something similar.....
    >
    >It works in the same way as a pay-as-you-talk mobile phone.....You put
    >credit on it each month, of which £17 goes to pay the line rental, and
    >the rest is calling credit.....You get free evening and weekend
    >calls.....
    >
    >It's impossible to run up a huge phone bill, as you can only use it
    >while there's credit on the account.....If you run out of calling
    >credit, the line automatically drops to incoming-only.....If you don't
    >have enough credit to cover the £17 line rental, the line is disabled
    >altogether until such times as you do pay the £17....



    I only recently found out about this for a client of mine who had been
    disconnected and had bad credit but still needed the telephone for her
    emergency call system. It was a bugger to get anyone at BT who knew
    about it and they certainly behave as though they don't want people to
    use the service. I don't know why.
    --
    Mike_B



  6. #6
    Jim
    Guest

    Re: BT disconnection. Do I have grounds for complaint??

    On Fri, 21 Jul 2006 13:12:50 GMT, "Swampy Bogtrotter"
    <[email protected]> wrote:

    <snip>

    >
    >It may be of interest to the OP and anybody else who's in the same situation
    >that BT have a pricing plan available that they don't publicise very much,
    >aimed directly at people who have displayed a previous poor credit history
    >with them.....
    >
    >I think it's called "BT Pay and talk" or something similar.....
    >
    >It works in the same way as a pay-as-you-talk mobile phone.....You put
    >credit on it each month, of which £17 goes to pay the line rental, and the
    >rest is calling credit.....You get free evening and weekend calls.....
    >
    >It's impossible to run up a huge phone bill, as you can only use it while
    >there's credit on the account.....If you run out of calling credit, the line
    >automatically drops to incoming-only.....If you don't have enough credit to
    >cover the £17 line rental, the line is disabled altogether until such times
    >as you do pay the £17....
    >
    >



    It's called Pay & Talk. As the 'platform' it is run from has limited
    capacity it used to only be available to customers they identify as
    having bill payment problems.

    Not sure if it's avauilable to all & sundry now ?

    There is a dedicated team dealing with all Pay & Call enquiries in
    Leicester apparently.

    Cheers

    Jim



  7. #7
    Swampy Bogtrotter
    Guest

    Re: BT disconnection. Do I have grounds for complaint??

    Jim wrote:
    > On Fri, 21 Jul 2006 13:12:50 GMT, "Swampy Bogtrotter"
    > <[email protected]> wrote:
    >
    > <snip>
    >
    >>
    >> It may be of interest to the OP and anybody else who's in the same
    >> situation that BT have a pricing plan available that they don't
    >> publicise very much, aimed directly at people who have displayed a
    >> previous poor credit history with them.....
    >>
    >> I think it's called "BT Pay and talk" or something similar.....
    >>
    >> It works in the same way as a pay-as-you-talk mobile phone.....You
    >> put credit on it each month, of which £17 goes to pay the line
    >> rental, and the rest is calling credit.....You get free evening and
    >> weekend calls.....
    >>
    >> It's impossible to run up a huge phone bill, as you can only use it
    >> while there's credit on the account.....If you run out of calling
    >> credit, the line automatically drops to incoming-only.....If you
    >> don't have enough credit to cover the £17 line rental, the line is
    >> disabled altogether until such times as you do pay the £17....
    >>
    >>

    >
    >
    > It's called Pay & Talk. As the 'platform' it is run from has limited
    > capacity it used to only be available to customers they identify as
    > having bill payment problems.
    >
    > Not sure if it's avauilable to all & sundry now ?


    Well, we moved into a house where the previous occupants had left unpaid
    bills.....Nothing to do with us.....This was the only payment plan that BT
    would allow us to use, despite the fact that the debts belonged to someone
    else.....

    Having said that, we actually prefer this system, as we can't get broadband
    here, and we use the internet a lot.....It gives us a bit of peace of mind,
    as we now know that if one of those premium rate dialers should get through
    our defences, the most it's going to cost us is £20 or £30, compared to the
    several hundred quid that some folks have been stung for....





  8. #8
    Pier Danone
    Guest

    Re: BT disconnection. Do I have grounds for complaint??


    "Swampy Bogtrotter" <[email protected]> wrote in message
    news[email protected]...
    | Jim wrote:
    | > On Fri, 21 Jul 2006 13:12:50 GMT, "Swampy Bogtrotter"
    | > <[email protected]> wrote:

    | Well, we moved into a house where the previous occupants had left unpaid
    | bills.....Nothing to do with us.....This was the only payment plan that BT
    | would allow us to use, despite the fact that the debts belonged to someone
    | else.....

    Please don't take this the wrong way, but your credit reference would have been
    based on your previous address and it may well have been you that was the
    issue - unless there was no data on you in the places BT looks. It's just the
    way credit checking works. The exception to this is if the line has been
    reconnected at that premesis multiple times, in different names and all of the
    accounts had been ceased for non payment. They may assume identitify theft and
    force yu to this scheme just in case. So even if your previous address checked
    out as good for credit with your name - it may not have really been you asking
    for service. If you were a BT customer there and you were moving, it should not
    have been an issue, but you may have been a cable customer or the
    son/daughter/lodger not holding a BT account.

    BT's penny pinching used to mean that there credit check was internal looking at
    their own records for addresses. In the last year they have swithced to
    occasional use of a second rate credit reference agency, the name currently
    escapes me. It's not Experian (formally CCN Systems) as far as I am aware.

    There are some down sides to this type of account. There is normally a minimum
    weekly or monthly top up amount that must be applied (and it's not low!) and you
    cannot have broadband with it. I am unsure if you can sign up for a OLO on it
    and have it unbundled. You tend to find a PAYG mobile is a more attractive
    option once you realise that broadband is no go on it. Unless that has changed.
    They did activate a few without realising, I heard.



    | Having said that, we actually prefer this system, as we can't get broadband
    | here, and we use the internet a lot.....It gives us a bit of peace of mind,
    | as we now know that if one of those premium rate dialers should get through
    | our defences, the most it's going to cost us is £20 or £30, compared to the
    | several hundred quid that some folks have been stung for....
    |
    |





  9. #9
    nigel nailhead
    Guest

    Re: BT disconnection. Do I have grounds for complaint??


    "David Taylor" <[email protected]> wrote in message
    news:[email protected]...
    > On 2006-07-21, nigel nailhead <[email protected]> wrote:
    >>
    >> Is it not reasonable for the customer to expect a bit of flexibility? It
    >> wasn't as if I didn't intend to pay. In fact I had already paid. BTs
    >> response may have been within their terms and conditions but to cut me
    >> off
    >> AFTER I'd paid and FOR 3 DAYS and WITHOUT a polite email or phone call
    >> was
    >> disproportionate. Do traffic wardens fine you if you are one
    >> minute late?? Do policeman fine you if you are 1 mph over the speed
    >> limit??
    >> Would you put a tenant out if they were two days late with their rent
    >> payment??

    >
    > You weren't one minute late, or two days late. YOU WERE THREE WEEKS LATE!
    >
    > YES: they are entitled to charge you late payment fees
    >
    > YES: it is reasonable to charge you them, that's why they exist
    >
    > And why do you think BT will be upset that someone they have had trouble
    > getting to pay is considering leaving them?


    If you'd ever had a difficult payer, you'd know that being a few days late
    with a monthly online transfer isn't one. I was on three monthly billing and
    asked to be changed, so cost of credit to them clearly does't come into it.
    To answer your question, I don't think they will be upset, but they should
    be as they've had thousands off me in past couple of decades.






  10. #10
    nigel nailhead
    Guest

    Re: BT disconnection. Do I have grounds for complaint??


    "Paul Cupis" <[email protected]> wrote in message
    news:[email protected]...
    > nigel nailhead wrote:
    >> "Paul Cupis" <[email protected]> wrote in message
    >> news:[email protected]...
    >>> nigel nailhead wrote:

    >
    >>> Surely the whole point of this thread is that you ARE indebted to BT,
    >>> and you ARE in breach of contract with them and so they took the action
    >>> which they specified they would take at the beginning of the contract to
    >>> deal with this.

    >>
    >> They were entitled to take it, but was it reasonable?

    >
    > Yes.
    >
    >> It they wanted to punish me then fine thats what they did,

    >
    > They wanted to adhere to the contract between you and them, and they
    > wanted you to adhere to it as well.


    I've adhered to the spirit of it for many years. I don't think being a few
    days late with a monthly payment goes against the spirit of it, do you??
    I've actually adhered to the spirit of it much better than they have.


    >
    >> but is it sensible for a company to try and punish its customers?

    >
    > They are probably trying to make a profit, not spend there profit
    > telephoning you to ask why you've ignored their invoice and the
    > subsequent reminder.
    >
    >> If they are in business to make money surely that is counter-productive?

    >
    > It's a method to ensure they are paid - don't provide a service if the
    > customer is not paying for it. At the time you were cut off, BT had not
    > received payment for the services you had used.
    >
    >>>> I suppose this attitude comes from BTs monopolistic past and
    >>>> was fine 50 years ago but most succesful companies now realise the
    >>>> importance of treating customers with respect and not needlessly
    >>>> humiliating or insulting them.
    >>>
    >>> But customers don't have to treat companies with respect, by, for
    >>> example, upholding their end of the contract?

    >>
    >> Is it not reasonable for the customer to expect a bit of flexibility?

    >
    > Not with a low profit margin product, no.
    >
    >> It wasn't as if I didn't intend to pay.

    >
    > How were they supposed to know that? You'd ignored their invoice and
    > reminder - are they supposed to be psychic?
    >
    >> In fact I had already paid.

    >
    > They probably didn't know this as the funds probably hadn't reached them.
    >
    >> BTs response may have been within their terms and conditions but to

    > cut me off
    >> AFTER I'd paid and FOR 3 DAYS and WITHOUT a polite email or phone call
    >> was
    >> disproportionate.

    >
    > 3 days may be disproportionate but maybe they were waiting for your
    > payment to clear? If the money was cleared and then they took 3 days,
    > that might be cause for complaint. The rest of it is your own fault.
    >
    >> Do traffic wardens fine you if you are one minute late?

    >
    > Yes.
    >
    >> Do policeman fine you if you are 1 mph over the speed limit??

    >
    > They would if they were allowed to.
    >
    >> Would you put a tenant out if they were two days late with their rent
    >> payment??

    >
    > If the terms of the contract said that if they were two days late then
    > I'd kick them out, then yes. It doesn't seem likely that they it a real
    > scenario though.


    Ha! Can I take it you are a BT policy maker then??


    >
    >> Do you think the average customer even reads the contract?

    >
    > You agreed to a contract without first reading it? Then you have no-one
    > to blame but yourself if you did not understand what the terms of the
    > services are.


    Please answer the question.

    My point anyway was that if a customer has no choice then they are forced to
    accept the terms of the contract - fair or not. I think I may now have a
    choice with line rental but don't believe I did years ago when I signed up
    with BT.



    >
    >> Were they consulted when it was drawn up?

    >
    > Why in the world would a company consult random customers before
    > creating their T&Cs?


    Perhaps because they would like to keep their customers??

    If I had along standing customer with two lines and broadband, who had never
    been more than a few days late with payment, and from whom I'd had thousands
    of pounds, I'd want to keep them. You'd rather lose them over being a few
    days late with a monthly bill. Sad.



    >
    >> I don't think so, therefore it is reasonable for the customer to assume
    >> the contract will be fair and reasonable. This cutting off policy is not.

    >
    > It is fair and reasonable. If you ignore invoices and ignore reminders
    > and breach the contract, they will take action to prevent further
    > exposure.


    No its not. It was plain stupid and unnecessary. They've had thousands off
    me over couple of decades and my credit rating is flawless so there was no
    "exposure" at all. I was on three month billing and asked to be transferred
    a few years ago. Obvioulsy their "exposure" as you so dramatically put it,
    was much greater then.


    >
    >> Why can't they give a simple phone call or email first??

    >
    > Why should they?


    Do I really need to ***** it out?? To minimise expense, inconvenience, to
    keep the customer happy.


    >Perhaps you would respond to a phone call where you
    > ignored their invoice/reminder? You want them to through more money
    > after bad?



    after bad??? You're mad and clearly not fit to lead BT - if that is what you
    do.

    What would an automated email or phone call cost compared with losing
    customers and goodwill??







  11. #11
    nigel nailhead
    Guest

    Re: BT disconnection. Do I have grounds for complaint??


    "Swampy Bogtrotter" <[email protected]> wrote in message
    news[email protected]...
    > Jim wrote:
    >> On Fri, 21 Jul 2006 13:12:50 GMT, "Swampy Bogtrotter"
    >> <[email protected]> wrote:
    >>
    >> <snip>
    >>
    >>>
    >>> It may be of interest to the OP and anybody else who's in the same
    >>> situation that BT have a pricing plan available that they don't
    >>> publicise very much, aimed directly at people who have displayed a
    >>> previous poor credit history with them.....
    >>>
    >>> I think it's called "BT Pay and talk" or something similar.....
    >>>
    >>> It works in the same way as a pay-as-you-talk mobile phone.....You
    >>> put credit on it each month, of which £17 goes to pay the line
    >>> rental, and the rest is calling credit.....You get free evening and
    >>> weekend calls.....
    >>>
    >>> It's impossible to run up a huge phone bill, as you can only use it
    >>> while there's credit on the account.....If you run out of calling
    >>> credit, the line automatically drops to incoming-only.....If you
    >>> don't have enough credit to cover the £17 line rental, the line is
    >>> disabled altogether until such times as you do pay the £17....
    >>>
    >>>

    >>
    >>
    >> It's called Pay & Talk. As the 'platform' it is run from has limited
    >> capacity it used to only be available to customers they identify as
    >> having bill payment problems.
    >>
    >> Not sure if it's avauilable to all & sundry now ?

    >
    > Well, we moved into a house where the previous occupants had left unpaid
    > bills.....Nothing to do with us.....This was the only payment plan that BT
    > would allow us to use, despite the fact that the debts belonged to someone
    > else.....



    I know a guy with exemplary credit ratings who had already been an exemplary
    customer with O2, who moved house and was then refused a mobile from O2
    unless he paid a large deposit. He simply went to Vodafone, who had a more
    customer friendly attitude.







  12. #12
    nigel nailhead
    Guest

    Re: BT disconnection. Do I have grounds for complaint??


    "Swampy Bogtrotter" <[email protected]> wrote in message
    news:[email protected]...
    > David Taylor wrote:
    >> On 2006-07-21, nigel nailhead <[email protected]> wrote:
    >>>
    >>> Is it not reasonable for the customer to expect a bit of
    >>> flexibility? It wasn't as if I didn't intend to pay. In fact I had
    >>> already paid. BTs response may have been within their terms and
    >>> conditions but to cut me off AFTER I'd paid and FOR 3 DAYS and
    >>> WITHOUT a polite email or phone call was disproportionate. Do
    >>> traffic wardens fine you if you are one
    >>> minute late?? Do policeman fine you if you are 1 mph over the speed
    >>> limit?? Would you put a tenant out if they were two days late with
    >>> their rent payment??

    >>
    >> You weren't one minute late, or two days late. YOU WERE THREE WEEKS
    >> LATE!
    >>
    >> YES: they are entitled to charge you late payment fees
    >>
    >> YES: it is reasonable to charge you them, that's why they exist
    >>
    >> And why do you think BT will be upset that someone they have had
    >> trouble getting to pay is considering leaving them?

    >
    > It may be of interest to the OP and anybody else who's in the same
    > situation
    > that BT have a pricing plan available that they don't publicise very much,
    > aimed directly at people who have displayed a previous poor credit history
    > with them.....
    >
    > I think it's called "BT Pay and talk" or something similar.....
    >
    > It works in the same way as a pay-as-you-talk mobile phone.....You put
    > credit on it each month, of which £17 goes to pay the line rental, and the
    > rest is calling credit.....You get free evening and weekend calls.....




    There's nowt wrong with my credit rating or ability to pay - just that I'm
    sometimes a few days late with payment. I did try to set up a DD online but
    there was some typical BT glitch which made me give up.







  13. #13
    Matzi
    Guest

    Re: BT disconnection. Do I have grounds for complaint??

    at least bt send letters requesting payment! only problem i've ever had to
    O2 (and they did it 3 times ina row) was to cut off my mobile WITHOUT ANY
    NOTICE because the 3 different idiots i talked to on the phone couldn't
    write down a simple account number and so failed to set up the direct debit!

    Matzi





  14. #14
    Matzi
    Guest

    Re: BT disconnection. Do I have grounds for complaint??

    Okay, brain now caught up...why is this on an equestrian thread?





  15. #15
    Martin Jay
    Guest

    Re: BT disconnection. Do I have grounds for complaint??

    [uk.business.agriculture, uk.legal, and uk.rec.equestrian dropped]

    In message <[email protected]>, Matzi
    <[email protected]> writes
    >at least bt send letters requesting payment! only problem i've ever had to
    >O2 (and they did it 3 times ina row) was to cut off my mobile WITHOUT ANY
    >NOTICE because the 3 different idiots i talked to on the phone couldn't
    >write down a simple account number and so failed to set up the direct debit!


    Was their computer down? It usually is.
    --
    Martin Jay
    Phone/SMS: +44 7740 191877
    Fax: +44 870 915 2124



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