Orange lost 167,000 Contract Customers in 3 months!!

Interesting article:-

http://technology.guardian.co.uk/new...832167,00.html

Mr W.

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› See More: Orange lost 167,000 Contract Customers in 3 months!!

Mr Woo wrote:
> Interesting article:-
>
> http://technology.guardian.co.uk/new...832167,00.html
>
> Mr W.

Your subject neglects to point out they gained 166,000 PAYG customers in
the same period, so net loss was a paltry 1,000 customers. The remaining
1,000 were likely of very low ARPU and were best rid of.

Mr Woo wrote:
> Interesting article:-
>
> http://technology.guardian.co.uk/new...832167,00.html
>
> Mr W.

Looks like The Animal Plans were a complete success then.

On Fri, 28 Jul 2006 21:30:50 +0100, Simon Dobson
<[email protected]> wrote:

>Your subject neglects to point out they gained 166,000 PAYG customers in
>the same period, so net loss was a paltry 1,000 customers. The remaining
>1,000 were likely of very low ARPU and were best rid of.

How long would you like the subject line to be?

In any event speculation is that a great percentage of the 166,000
PAYG customers were those who closed their accounts and transferred
the number to a PAYG SIM card. Some may later port on to other
networks and some may just leave the SIM's in a drawer until they are
cut off.

As to your final statement, only time will tell.

Mr W.

MA wrote:
>
> Looks like The Animal Plans were a complete success then.

A new animal will be introduced soon. RAT - those customers wise enough
to jump ship.

Lumpy

In article <[email protected]>,
"MA" <[email protected]> wrote:

> Looks like The Animal Plans were a complete success then.

How they expect to attract contract customers when the tariff names give
absolutely no clue whatever to what they offer is anyone's guess.

Perhaps they had to find a job for that obnoxious 12 year old ex-phone
trainer and decided to put him in charge of their tariff redesign...

--
The From address is a spam-trap, so all replies to the newsgroup please.

~~~~~~~~~~~~~~~ Be Alert, Your Country Needs More Lerts! ~~~~~~~~~~~~~~~

> How they expect to attract contract customers when the tariff names give
> absolutely no clue whatever to what they offer is anyone's guess.
>
> Perhaps they had to find a job for that obnoxious 12 year old ex-phone
> trainer and decided to put him in charge of their tariff redesign...
>
Couldn't agree more! There so much choice now with phones & tariffs they
have made a big mistake with the "animal" stuff, it puts another layer of
complexity there.

To quote theregister.co.uk

"..
It's just left for new Orange customers and those migrating to the new rates
to decide: are they a dolphin, a panther, a canary, or a raccoon?

The 'Dolphin' package - "For people who like to text a lot". Curious pick,
given a dolphin's digits are captive within its flippers and it lacks the
requisite opposable thumbs - thnx a lt ntrl slctn. Trade in some minutes for
some texts.

The 'Panther' package - "For people who like all the extras". Not in a
massage parlour way, one presumes. Comes with inclusive 3G minutes. They
would give the most expensive package the coolest name.

The 'Canary' package - "For people who love to chat". The superior vocal
skills of the parrot family must've been too piratey for Orange's lawyers.
And the tarrifs aren't even that cheep. Sorry. Comes with Orange to Orange
off-peak minutes.

The 'Raccoon' package - "For people who want no nonsense basics". People who
can only afford to live out of bins? And as for no nonsense... ® "

What happened to the simplicity of Talk 60 i.e. Talk for 60 minutes! Or
Virgin 30 - 400 600 (£30 400 minutes 600 texts) Simple. No animals required!

Marketing gone mad!

I personally like the idea of t-mobiles flext tarrifs...

Dave

On Fri, 28 Jul 2006 21:30:50 +0100, Simon Dobson
<[email protected]> wrote:

>Mr Woo wrote:
>> Interesting article:-
>>
>> http://technology.guardian.co.uk/new...832167,00.html
>>
>> Mr W.
>
>Your subject neglects to point out they gained 166,000 PAYG customers in
>the same period, so net loss was a paltry 1,000 customers. The remaining
>1,000 were likely of very low ARPU and were best rid of.


well I know of 8 ppl who took out PAYG to buy the phones on offer then
unlocked them and binned the Orange SIM, so all figures can be played
with.
--

www.ratrodz.co.uk

XJ900 Trike GS850 Trike

[email protected] [Rot 13 it]

Some people are like slinkys....
no real use but it makes you smile when they fall down stairs!

On Fri, 28 Jul 2006 20:46:20 +0100, Mr Woo <[email protected]> wrote:

>Interesting article:-
>
>http://technology.guardian.co.uk/new...832167,00.html
>
>Mr W.

Combination of daft tariffs, usless CS and price gouging.

Anyone know how many they lost Q1 2006 out of interest?

Sam.

the online deals with the free broadband don't seem too bad. I've been
wondering whether to sign up for a while but the tariffs can't be the only
reason people are leaving?


"Dave" <no.spam@me> wrote in message
news:[email protected]...
>
>> How they expect to attract contract customers when the tariff names give
>> absolutely no clue whatever to what they offer is anyone's guess.
>>
>> Perhaps they had to find a job for that obnoxious 12 year old ex-phone
>> trainer and decided to put him in charge of their tariff redesign...
>>
> Couldn't agree more! There so much choice now with phones & tariffs they
> have made a big mistake with the "animal" stuff, it puts another layer of
> complexity there.
>
> To quote theregister.co.uk
>
> "..
> It's just left for new Orange customers and those migrating to the new
> rates to decide: are they a dolphin, a panther, a canary, or a raccoon?
>
> The 'Dolphin' package - "For people who like to text a lot". Curious pick,
> given a dolphin's digits are captive within its flippers and it lacks the
> requisite opposable thumbs - thnx a lt ntrl slctn. Trade in some minutes
> for some texts.
>
> The 'Panther' package - "For people who like all the extras". Not in a
> massage parlour way, one presumes. Comes with inclusive 3G minutes. They
> would give the most expensive package the coolest name.
>
> The 'Canary' package - "For people who love to chat". The superior vocal
> skills of the parrot family must've been too piratey for Orange's lawyers.
> And the tarrifs aren't even that cheep. Sorry. Comes with Orange to Orange
> off-peak minutes.
>
> The 'Raccoon' package - "For people who want no nonsense basics". People
> who can only afford to live out of bins? And as for no nonsense... ® "
>
> What happened to the simplicity of Talk 60 i.e. Talk for 60 minutes! Or
> Virgin 30 - 400 600 (£30 400 minutes 600 texts) Simple. No animals
> required!
>
> Marketing gone mad!
>
> I personally like the idea of t-mobiles flext tarrifs...
>
> Dave
>
>

"Mr Woo" <[email protected]> wrote in message
news:[email protected]...
> On Fri, 28 Jul 2006 21:30:50 +0100, Simon Dobson
> <[email protected]> wrote:
>
>>Your subject neglects to point out they gained 166,000 PAYG customers in
>>the same period, so net loss was a paltry 1,000 customers. The remaining
>>1,000 were likely of very low ARPU and were best rid of.
>
> How long would you like the subject line to be?
>
> In any event speculation is that a great percentage of the 166,000
> PAYG customers were those who closed their accounts and transferred
> the number to a PAYG SIM card. Some may later port on to other
> networks and some may just leave the SIM's in a drawer until they are
> cut off.
>
> As to your final statement, only time will tell.

Agreed, if you're getting a free payg sim card with your old number, you may
aswell! Means you can get your PAC without worrying about porting times and
contract-costs.

On Sat, 29 Jul 2006 17:50:29 GMT, "Robert"
<[email protected]> wrote:

>Agreed, if you're getting a free payg sim card with your old number, you may
>aswell! Means you can get your PAC without worrying about porting times and
>contract-costs.

Absolutely. You've got a minimum of six months to decide which network
to go to.

Mr W.