Balance enquiry *#1345# not working - Vodafone / Nokia

I have a Nokia 6310i connected to Vodafone Pay as you Talk.

Until recently, I have been able to get my balance displayed on
the screen by dialing *#1345#

The last few days, dialing that number has returned this message:

"PAYT Service is not available"

I tried phoning Vodafone c/s but no reply.

Thanks in advance

"Marco" <marco1044@netscape.com> wrote in message
news:sj6id2h923d7jtgvd14pg64t1nvopnt824@4ax.com...
> I have a Nokia 6310i connected to Vodafone Pay as you Talk.
>
> Until recently, I have been able to get my balance displayed on
> the screen by dialing *#1345#
>
> The last few days, dialing that number has returned this message:
>
> "PAYT Service is not available"
>
> I tried phoning Vodafone c/s but no reply.
>
> Thanks in advance
>

I dialled 1345 yesterday and it talked to me and gave me my balance.


--
Woody

harrogate3 at ntlworld dot com

On Wed, 09 Aug 2006 09:14:52 GMT, "harrogate3"
<harrogate3@ntlworld.com> wrote:

>
>"Marco" <marco1044@netscape.com> wrote in message
>news:sj6id2h923d7jtgvd14pg64t1nvopnt824@4ax.com.. .
>> I have a Nokia 6310i connected to Vodafone Pay as you Talk.
>>
>> Until recently, I have been able to get my balance displayed on
>> the screen by dialing *#1345#
>>
>> The last few days, dialing that number has returned this message:
>>
>> "PAYT Service is not available"
>>
>> I tried phoning Vodafone c/s but no reply.
>>
>> Thanks in advance
>>
>
>I dialled 1345 yesterday and it talked to me and gave me my balance.

That's not the same though - *#1345# was MUCH quicker

On Wed, 09 Aug 2006 11:25:00 +0100, Marco <marco1044@netscape.com>
wrote:

>On Wed, 09 Aug 2006 09:14:52 GMT, "harrogate3"
><harrogate3@ntlworld.com> wrote:
>
>>
>>"Marco" <marco1044@netscape.com> wrote in message
>>news:sj6id2h923d7jtgvd14pg64t1nvopnt824@4ax.com. ..
>>> I have a Nokia 6310i connected to Vodafone Pay as you Talk.
>>>
>>> Until recently, I have been able to get my balance displayed on
>>> the screen by dialing *#1345#
>>>
>>> The last few days, dialing that number has returned this message:
>>>
>>> "PAYT Service is not available"
>>>
>>> I tried phoning Vodafone c/s but no reply.
>>>
>>> Thanks in advance
>>>
>>
>>I dialled 1345 yesterday and it talked to me and gave me my balance.
>
>That's not the same though - *#1345# was MUCH quicker


OK it's working again now. Maybe it depends which area you're
in when making the request ???

Marco wrote:
> I have a Nokia 6310i connected to Vodafone Pay as you Talk.
>
> Until recently, I have been able to get my balance displayed on
> the screen by dialing *#1345#
>
> The last few days, dialing that number has returned this message:
>
> "PAYT Service is not available"
>
> I tried phoning Vodafone c/s but no reply.
>
> Thanks in advance

Hi,

I work for Vodafone and there is a known issue with the PAYT top up and
balance service at the moment. I'm sorry you've been unable to get in
touch via phone to customer services. I'd suggest if you go to
www.vodafone.co.uk, go to the 'contact us' option, then email. If you
include the following information:

- Mobile Number
- Location & Post Code
- Error Message

Please also put the code FIT135 in the main body of the email so its
routed to the most suitable advisor.

One of our email team will be able to log your details against the
fault reference number for further investigation. It may also be
helpful to include this fault number in your email: 527971746

Although this fault appears to be resolved, the above information will
allow Vodafone to investigate further as this issue is still affecting
some customers.