T-mobile upgrade?

I know this is an oft-repeated question, but I wondered if somebody could suggest a solution;

I just tried to upgrade on T-Mobile, but I also wanted to change the tarrif as well (to a more
expensive one).

On the T-mobile website I can get the K800i with Flext 25 + web'n'walk for a handset cost of £19.99.
However, to move to the *exact same contract* as an upgrade would cost me £169.99(!)

I used the website to write to the 'complaints' department, but the reply I got was just that that was
their position and they weren't going to change.

Obviously I can't get a new contract and migrate my number across (or is there a way to do this that
customer services aren't telling me?) but is there some way to persuade them to reduce the cost of
the upgrade to that of the new contract?

Many thanks for any advice you can offer,

--
Steve
Remove N from email address to reply

---

› See More: T-mobile upgrade?

"SteveN" <[email protected]> wrote in message
news:[email protected]...
>I know this is an oft-repeated question, but I wondered if somebody could
>suggest a solution;
>
> I just tried to upgrade on T-Mobile, but I also wanted to change the
> tarrif as well (to a more
> expensive one).
>
> On the T-mobile website I can get the K800i with Flext 25 + web'n'walk for
> a handset cost of £19.99.
> However, to move to the *exact same contract* as an upgrade would cost me
> £169.99(!)
>
> I used the website to write to the 'complaints' department, but the reply
> I got was just that that was
> their position and they weren't going to change.
>
> Obviously I can't get a new contract and migrate my number across (or is
> there a way to do this that
> customer services aren't telling me?) but is there some way to persuade
> them to reduce the cost of
> the upgrade to that of the new contract?
>
> Many thanks for any advice you can offer,
>
> --
> Steve
> Remove N from email address to reply

I might be wrong but can't you port the number to PAYG (Orange, O2 or Voda),
then cancel the contract? Then get the new deal with a new contract, and
port the number back?

That is exactly what you can do. I did. I got a free O2 sim to do it, took
about 2 weeks in total. There are plenty of free sim PAYG offers.


"Pany" <[email protected]> wrote in message
news:[email protected]...
>
> "SteveN" <[email protected]> wrote in message
> news:[email protected]...
>>I know this is an oft-repeated question, but I wondered if somebody could
>>suggest a solution;
>>
>> I just tried to upgrade on T-Mobile, but I also wanted to change the
>> tarrif as well (to a more
>> expensive one).
>>
>> On the T-mobile website I can get the K800i with Flext 25 + web'n'walk
>> for a handset cost of £19.99.
>> However, to move to the *exact same contract* as an upgrade would cost me
>> £169.99(!)
>>
>> I used the website to write to the 'complaints' department, but the reply
>> I got was just that that was
>> their position and they weren't going to change.
>>
>> Obviously I can't get a new contract and migrate my number across (or is
>> there a way to do this that
>> customer services aren't telling me?) but is there some way to persuade
>> them to reduce the cost of
>> the upgrade to that of the new contract?
>>
>> Many thanks for any advice you can offer,
>>
>> --
>> Steve
>> Remove N from email address to reply
>
> I might be wrong but can't you port the number to PAYG (Orange, O2 or
> Voda), then cancel the contract? Then get the new deal with a new
> contract, and port the number back?
>

"$limbo" <[email protected]> wrote in message
news:[email protected]...
> That is exactly what you can do. I did. I got a free O2 sim to do it, took
> about 2 weeks in total. There are plenty of free sim PAYG offers.
>
>
> "Pany" <[email protected]> wrote in message
> news:[email protected]...
>>
>> "SteveN" <[email protected]> wrote in message
>> news:[email protected]...
>>>I know this is an oft-repeated question, but I wondered if somebody could
>>>suggest a solution;
>>>
>>> I just tried to upgrade on T-Mobile, but I also wanted to change the
>>> tarrif as well (to a more
>>> expensive one).
>>>
>>> On the T-mobile website I can get the K800i with Flext 25 + web'n'walk
>>> for a handset cost of £19.99.
>>> However, to move to the *exact same contract* as an upgrade would cost
>>> me £169.99(!)
>>>
>>> I used the website to write to the 'complaints' department, but the
>>> reply I got was just that that was
>>> their position and they weren't going to change.
>>>
>>> Obviously I can't get a new contract and migrate my number across (or is
>>> there a way to do this that
>>> customer services aren't telling me?) but is there some way to persuade
>>> them to reduce the cost of
>>> the upgrade to that of the new contract?
>>>
>>> Many thanks for any advice you can offer,
>>>
>>> --
>>> Steve
>>> Remove N from email address to reply
>>
>> I might be wrong but can't you port the number to PAYG (Orange, O2 or
>> Voda), then cancel the contract? Then get the new deal with a new
>> contract, and port the number back?
>>
>
>Apologies for the previos top post!

"$limbo" <[email protected]> wrote in
news:[email protected]:

> "Pany" <[email protected]> wrote in message
> news:[email protected]...
>>
>> "SteveN" <[email protected]> wrote in message
>> news:[email protected]...
>>>I know this is an oft-repeated question, but I wondered if somebody
>>>could suggest a solution;
>>>
>>> I just tried to upgrade on T-Mobile, but I also wanted to change the
>>> tarrif as well (to a more
>>> expensive one).
>>>
>>> On the T-mobile website I can get the K800i with Flext 25 +
>>> web'n'walk for a handset cost of £19.99.
>>> However, to move to the *exact same contract* as an upgrade would
>>> cost me £169.99(!)
>>>
>>> I used the website to write to the 'complaints' department, but the
>>> reply I got was just that that was
>>> their position and they weren't going to change.
>>>
>>> Obviously I can't get a new contract and migrate my number across
>>> (or is there a way to do this that
>>> customer services aren't telling me?) but is there some way to
>>> persuade them to reduce the cost of
>>> the upgrade to that of the new contract?
>>>
>>> Many thanks for any advice you can offer,
>>
>> I might be wrong but can't you port the number to PAYG (Orange, O2 or
>> Voda), then cancel the contract? Then get the new deal with a new
>> contract, and port the number back?
>>
> That is exactly what you can do. I did. I got a free O2 sim to do it,
> took about 2 weeks in total. There are plenty of free sim PAYG offers.

Ahh, I didn't realise I could port in and out of a PAYG number (except Virgin). I will look into it, but is
there anything special / pitfalls I should look out for (except T-Mobile not accepting me back,
although I do have 3.5 years of bills paid by direct debit)?

--
Steve
Remove N from email address to reply

"SteveN" <[email protected]> wrote in message
news:[email protected]...
> "$limbo" <[email protected]> wrote in
> news:[email protected]:
>
>> "Pany" <[email protected]> wrote in message
>> news:[email protected]...
>>>
>>> "SteveN" <[email protected]> wrote in message
>>> news:[email protected]...
>>>>I know this is an oft-repeated question, but I wondered if somebody
>>>>could suggest a solution;
>>>>
>>>> I just tried to upgrade on T-Mobile, but I also wanted to change the
>>>> tarrif as well (to a more
>>>> expensive one).
>>>>
>>>> On the T-mobile website I can get the K800i with Flext 25 +
>>>> web'n'walk for a handset cost of £19.99.
>>>> However, to move to the *exact same contract* as an upgrade would
>>>> cost me £169.99(!)
>>>>
>>>> I used the website to write to the 'complaints' department, but the
>>>> reply I got was just that that was
>>>> their position and they weren't going to change.
>>>>
>>>> Obviously I can't get a new contract and migrate my number across
>>>> (or is there a way to do this that
>>>> customer services aren't telling me?) but is there some way to
>>>> persuade them to reduce the cost of
>>>> the upgrade to that of the new contract?
>>>>
>>>> Many thanks for any advice you can offer,
>>>
>>> I might be wrong but can't you port the number to PAYG (Orange, O2 or
>>> Voda), then cancel the contract? Then get the new deal with a new
>>> contract, and port the number back?
>>>
>> That is exactly what you can do. I did. I got a free O2 sim to do it,
>> took about 2 weeks in total. There are plenty of free sim PAYG offers.
>
> Ahh, I didn't realise I could port in and out of a PAYG number (except
> Virgin). I will look into it, but is
> there anything special / pitfalls I should look out for (except T-Mobile
> not accepting me back,
> although I do have 3.5 years of bills paid by direct debit)?
>
> --
> Steve
> Remove N from email address to reply

I doubt you'll have any problems. I have ported my number from Orange, to
T-Mobile, to 3 and now back to T-Mobile without any problems.

"Pany" <[email protected]> wrote in
news[email protected]:

>
> "SteveN" <[email protected]> wrote in message
> news:[email protected]...
>> "$limbo" <[email protected]> wrote in
>> news:[email protected]:
>>
>>> "Pany" <[email protected]> wrote in message
>>> news:[email protected]...
>>>>
>>>> "SteveN" <[email protected]> wrote in message
>>>> news:[email protected]...
>>>>>I know this is an oft-repeated question, but I wondered if somebody
>>>>>could suggest a solution;
>>>>>
>>>>> I just tried to upgrade on T-Mobile, but I also wanted to change
>>>>> the tarrif as well (to a more
>>>>> expensive one).
>>>>>
>>>>> On the T-mobile website I can get the K800i with Flext 25 +
>>>>> web'n'walk for a handset cost of £19.99.
>>>>> However, to move to the *exact same contract* as an upgrade would
>>>>> cost me £169.99(!)
>>>>>
>>>>> I used the website to write to the 'complaints' department, but
>>>>> the reply I got was just that that was
>>>>> their position and they weren't going to change.
>>>>>
>>>>> Obviously I can't get a new contract and migrate my number across
>>>>> (or is there a way to do this that
>>>>> customer services aren't telling me?) but is there some way to
>>>>> persuade them to reduce the cost of
>>>>> the upgrade to that of the new contract?
>>>>>
>>>>> Many thanks for any advice you can offer,
>>>>
>>>> I might be wrong but can't you port the number to PAYG (Orange, O2
>>>> or Voda), then cancel the contract? Then get the new deal with a
>>>> new contract, and port the number back?
>>>>
>>> That is exactly what you can do. I did. I got a free O2 sim to do
>>> it, took about 2 weeks in total. There are plenty of free sim PAYG
>>> offers.
>>
>> Ahh, I didn't realise I could port in and out of a PAYG number
>> (except Virgin). I will look into it, but is
>> there anything special / pitfalls I should look out for (except
>> T-Mobile not accepting me back,
>> although I do have 3.5 years of bills paid by direct debit)?
>>
>> --
>> Steve
>> Remove N from email address to reply
>
> I doubt you'll have any problems. I have ported my number from Orange,
> to T-Mobile, to 3 and now back to T-Mobile without any problems.

Was this on PAYG? (That is my concern, that all of a sudden they decide I can't migrate out of the
PAYG)

--
Steve
Remove N from email address to reply

SteveN wrote:

>
> Was this on PAYG? (That is my concern, that all of a sudden they decide I can't migrate out of the
> PAYG)
>

Port to Virgin and then back into your new T-Mobile contract. When I
ported from T-Mobile to Virgin it all happened within about 1 minute; I
guess because Virgin are using the T-Mobile network it's easy.

T-Mobile actually advised me to port out and back in to get a better
deal. Virgin seem to handle porting very well, you won't have a problem
getting your PAC when you are ready to go back to T-Mobile.

BC <[email protected]> wrote in
news:[email protected]:

> SteveN wrote:
>
>>
>> Was this on PAYG? (That is my concern, that all of a sudden they
>> decide I can't migrate out of the PAYG)
>>
>
> Port to Virgin and then back into your new T-Mobile contract. When I
> ported from T-Mobile to Virgin it all happened within about 1 minute;
> I guess because Virgin are using the T-Mobile network it's easy.
>
> T-Mobile actually advised me to port out and back in to get a better
> deal. Virgin seem to handle porting very well, you won't have a
> problem getting your PAC when you are ready to go back to T-Mobile.

Many thanks, I will try this when I get back from my holidays ...

--
Steve
Remove N from email address to reply

> Was this on PAYG? (That is my concern, that all of a sudden they decide I
> can't migrate out of the
> PAYG)
>
> --
> Steve
> Remove N from email address to reply

No, contract. That's why I'm not too sure.