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  1. #1
    Mark
    Guest
    It's upgrade time for me on Orange, and to be honest, I think I've had
    enough of them. Not only does it take AGES to get through to their call
    centre these days, they're also sneakily putting up prices across all
    sorts of areas.

    I was looking at an upgrade to the SE K800i. They offered the handset
    for £50 plus £35pm for 750 x-net minutes (and no texts). O2 does the
    handset for free with 750 x-net mins and 750 monthly texts for £35.
    Both are 12-month contracts. However, if I went for an 18-month
    contract with Orange, I'd get the phone for £4.99 and 500 monthly
    texts which is really worth the extra £200 for the additional six
    months (not).

    Anyway, given that Orange has lost the plot ('animal' tariffs are a
    prime example) and that their coverage seems worse than o2, I'm going
    to take my business to o2. Rant over!

    Is the general consensus that Orange has lost it? Am I wise going to
    O2? I know they don't even butcher the handset software.

    Thanks,




    See More: Orange upgrades (have they lost the plot?)




  2. #2
    NickD
    Guest

    Re: Orange upgrades (have they lost the plot?)


    > I was looking at an upgrade to the SE K800i. They offered the handset
    > for £50 plus £35pm for 750 x-net minutes (and no texts). O2 does the
    > handset for free with 750 x-net mins and 750 monthly texts for £35.
    > Both are 12-month contracts. However, if I went for an 18-month
    > contract with Orange, I'd get the phone for £4.99 and 500 monthly
    > texts which is really worth the extra £200 for the additional six
    > months (not).
    >
    > Anyway, given that Orange has lost the plot ('animal' tariffs are a
    > prime example) and that their coverage seems worse than o2, I'm going
    > to take my business to o2. Rant over!
    >
    > Is the general consensus that Orange has lost it? Am I wise going to
    > O2? I know they don't even butcher the handset software.


    First off, did you try Customer Services (normal 150) or Customer
    Retentions (0800 number that's on here somewhere)? The latter has much
    more leeway to offer you things that the former can't.
    Second off you mention that it takes ages for Orange to answer the
    phones. Presumably you like someone answering the phone, right? In
    which case, O2 is a non-starter. Their CS number is a premium rate
    number, and they generally refer you to the website (if you can get
    through).

    Personally I wouldn't touch O2 with a very long poking stick, but each
    to their own.

    Nick




  3. #3
    Gerry \(The MOTH\)
    Guest

    Re: Orange upgrades (have they lost the plot?)

    www.saynoto0870.com usually has the alternative )2 CS numbers, I've never
    rang the 0905 numbers.

    "NickD" <[email protected]> wrote in message
    news:[email protected]...

    > I was looking at an upgrade to the SE K800i. They offered the handset
    > for £50 plus £35pm for 750 x-net minutes (and no texts). O2 does the
    > handset for free with 750 x-net mins and 750 monthly texts for £35.
    > Both are 12-month contracts. However, if I went for an 18-month
    > contract with Orange, I'd get the phone for £4.99 and 500 monthly
    > texts which is really worth the extra £200 for the additional six
    > months (not).
    >
    > Anyway, given that Orange has lost the plot ('animal' tariffs are a
    > prime example) and that their coverage seems worse than o2, I'm going
    > to take my business to o2. Rant over!
    >
    > Is the general consensus that Orange has lost it? Am I wise going to
    > O2? I know they don't even butcher the handset software.


    First off, did you try Customer Services (normal 150) or Customer
    Retentions (0800 number that's on here somewhere)? The latter has much
    more leeway to offer you things that the former can't.
    Second off you mention that it takes ages for Orange to answer the
    phones. Presumably you like someone answering the phone, right? In
    which case, O2 is a non-starter. Their CS number is a premium rate
    number, and they generally refer you to the website (if you can get
    through).

    Personally I wouldn't touch O2 with a very long poking stick, but each
    to their own.

    Nick





  4. #4
    Simon Finnigan
    Guest

    Re: Orange upgrades (have they lost the plot?)

    NickD wrote:
    >> I was looking at an upgrade to the SE K800i. They offered the handset
    >> for £50 plus £35pm for 750 x-net minutes (and no texts). O2 does the
    >> handset for free with 750 x-net mins and 750 monthly texts for £35.
    >> Both are 12-month contracts. However, if I went for an 18-month
    >> contract with Orange, I'd get the phone for £4.99 and 500 monthly
    >> texts which is really worth the extra £200 for the additional six
    >> months (not).
    >>
    >> Anyway, given that Orange has lost the plot ('animal' tariffs are a
    >> prime example) and that their coverage seems worse than o2, I'm going
    >> to take my business to o2. Rant over!
    >>
    >> Is the general consensus that Orange has lost it? Am I wise going to
    >> O2? I know they don't even butcher the handset software.

    >
    > First off, did you try Customer Services (normal 150) or Customer
    > Retentions (0800 number that's on here somewhere)? The latter has much
    > more leeway to offer you things that the former can't.
    > Second off you mention that it takes ages for Orange to answer the
    > phones. Presumably you like someone answering the phone, right? In
    > which case, O2 is a non-starter. Their CS number is a premium rate
    > number, and they generally refer you to the website (if you can get
    > through).
    >
    > Personally I wouldn't touch O2 with a very long poking stick, but each
    > to their own.


    I use the phone number from the website, 0870, and have always gotten
    straight through to someone who`s been able to solve the problem.





  5. #5
    Mark
    Guest

    Re: Orange upgrades (have they lost the plot?)


    Gerry (The MOTH) (TheMOTH) wrote:
    > www.saynoto0870.com usually has the alternative )2 CS numbers, I've never
    > rang the 0905 numbers.
    >
    > "NickD" <[email protected]> wrote in message
    > news:[email protected]...
    >
    > > I was looking at an upgrade to the SE K800i. They offered the handset
    > > for £50 plus £35pm for 750 x-net minutes (and no texts). O2 does the
    > > handset for free with 750 x-net mins and 750 monthly texts for £35.
    > > Both are 12-month contracts. However, if I went for an 18-month
    > > contract with Orange, I'd get the phone for £4.99 and 500 monthly
    > > texts which is really worth the extra £200 for the additional six
    > > months (not).
    > >
    > > Anyway, given that Orange has lost the plot ('animal' tariffs are a
    > > prime example) and that their coverage seems worse than o2, I'm going
    > > to take my business to o2. Rant over!
    > >
    > > Is the general consensus that Orange has lost it? Am I wise going to
    > > O2? I know they don't even butcher the handset software.

    >
    > First off, did you try Customer Services (normal 150) or Customer
    > Retentions (0800 number that's on here somewhere)? The latter has much
    > more leeway to offer you things that the former can't.
    > Second off you mention that it takes ages for Orange to answer the
    > phones. Presumably you like someone answering the phone, right? In
    > which case, O2 is a non-starter. Their CS number is a premium rate
    > number, and they generally refer you to the website (if you can get
    > through).
    >
    > Personally I wouldn't touch O2 with a very long poking stick, but each
    > to their own.
    >
    > Nick


    I called OCR, I always do come upgrade time as I know they have the
    best deals. I'm already on their 'Select 500' tariff and this was
    'Select 750' which was a lot less competitive month-on-month, even with
    it being a longer contract, than o2.

    I've heard o2 CS isn't amazing either. That's OK, but having used o2
    with work now, their coverage appears to be so much better when
    travelling. That, and the fact they're a lot cheaper for shorter
    contracts and the phones have original software, has swung it for me.
    And I remember reading that Orange is haemorraging contract customers
    at the moment.




  6. #6
    Benedict Addis
    Guest

    Re: Orange upgrades (have they lost the plot?)

    > > I was looking at an upgrade to the SE K800i. They offered the handset
    > > for £50 plus £35pm for 750 x-net minutes (and no texts). O2 does the
    > > handset for free with 750 x-net mins and 750 monthly texts for £35.
    > > Both are 12-month contracts. However, if I went for an 18-month
    > > contract with Orange, I'd get the phone for £4.99 and 500 monthly
    > > texts which is really worth the extra £200 for the additional six
    > > months (not).
    > >

    > First off, did you try Customer Services (normal 150) or Customer
    > Retentions (0800 number that's on here somewhere)? The latter has much
    > more leeway to offer you things that the former can't.
    > Second off you mention that it takes ages for Orange to answer the
    > phones. Presumably you like someone answering the phone, right? In
    > which case, O2 is a non-starter. Their CS number is a premium rate
    > number, and they generally refer you to the website (if you can get
    > through).
    >
    > Personally I wouldn't touch O2 with a very long poking stick, but each
    > to their own.


    I called OCR, I always do come upgrade time as I know they have the
    best deals. I'm already on their 'Select 500' tariff and this was
    'Select 750' which was a lot less competitive month-on-month, even with
    it being a longer contract, than o2.

    I've heard o2 CS isn't amazing either. That's OK, but having used o2
    with work now, their coverage appears to be so much better when
    travelling. That, and the fact they're a lot cheaper for shorter
    contracts and the phones have original software, has swung it for me.
    And I remember reading that Orange is haemorraging contract customers
    at the moment.

    ----------
    Try calling OCR again and asking for Talk & Text 900.

    For a friend I recently got Talk & Text 900 at £40 per month (and it's half
    price for the first six months) with 750 minutes and 150 texts, plus 500
    bonus texts per month on an 18 month contract. This works out to £33 per
    month across 18 months - cheaper than Select 750.

    Plus a free phone of her choice and free care for 12 months, although
    admittedly her call spend was £120+ pm.

    Benedict.





  7. #7
    purple pete
    Guest

    Re: Orange upgrades (have they lost the plot?)


    I was looking at an upgrade to the SE K800i. They offered the handset
    for £50 plus £35pm for 750 x-net minutes (and no texts). O2 does the
    handset for free with 750 x-net mins and 750 monthly texts for £35.
    Both are 12-month contracts. However, if I went for an 18-month
    contract with Orange, I'd get the phone for £4.99 and 500 monthly
    texts which is really worth the extra £200 for the additional six
    months (not).


    I took this tarrif in June when it was last on offer as I was also getting
    fed up with the price hikes. Was on Select 750 with No texts for £35pm
    Now its 750 T&T which suits me fine.

    Some things that you may not be aware

    The O2 contract is for 18 Months
    The upgrade process *seems* to be much less flexible than Orange's - ie you
    DO have to wait til month 17 before you can upgrade (unlike Orange, pay the
    upgrade fee and handset price, even after 6 months) Even the CS reps
    confirmed this. No real flexibility.

    The K800i is a great phone but have noticed recently more and more how the
    phone cover is sliding to the open postion when in the pocket ;( This is
    not terrible as the cam deactivates if no pic/video is taken but its still a
    pain.

    So far Customer services on the phone have been fine with the right answers
    and not too long a wait on the phone to connect. Signal has been slightly
    better than Orange but not by much.

    Things I miss being on O2 compared to Orange.

    When listening to voicemail you cannot dial the person who left the message
    by pressing hash key - Unless someone knows a way.

    O2 do not tell you the time message was left unless you press 8 when message
    is playing.
    Delivery reports are not normal on O2 - you have to type *0# at the
    beginning of each text if you want a DR ;-( Simply add it to your words
    and then its just a matter of pressing "101" at the start of each message or
    even create a template.

    Not terrible things but it of a PITA

    Just my thoughts, as a recent convert to O2 from Orange (9 years now)

    HTH






  8. #8
    Sam
    Guest

    Re: Orange upgrades (have they lost the plot?)

    On Wed, 6 Sep 2006 00:34:47 +0100, "purple pete"
    <[email protected]> wrote:

    >When listening to voicemail you cannot dial the person who left the message
    >by pressing hash key - Unless someone knows a way.


    Press 5 at the end of the message, then you have to mess about with *
    and # to set caller id.

    >Just my thoughts, as a recent convert to O2 from Orange (9 years now)


    I agree with your comments as another ex-orange (10 year), now o2
    customer.

    Sam.



  9. #9
    Mark
    Guest

    Re: Orange upgrades (have they lost the plot?)


    Sam wrote:
    > On Wed, 6 Sep 2006 00:34:47 +0100, "purple pete"
    > <[email protected]> wrote:
    >
    > >When listening to voicemail you cannot dial the person who left the message
    > >by pressing hash key - Unless someone knows a way.

    >
    > Press 5 at the end of the message, then you have to mess about with *
    > and # to set caller id.
    >
    > >Just my thoughts, as a recent convert to O2 from Orange (9 years now)

    >
    > I agree with your comments as another ex-orange (10 year), now o2
    > customer.
    >
    > Sam.


    Wow, a lot of ex long-standing Orange customers on here. I have been
    with Orange for the last six years and I wouldn't have even considered
    another network until the last year or so. It feels like they're
    gradually milking me for more cash, in a sneaky way, whilst service
    levels are poorer. It takes a lot to lose loyal customers and I think
    they are showing themselves to be the new masters of this art.




  10. #10
    Alan J Robertson
    Guest

    Re: Orange upgrades (have they lost the plot?)

    Mark wrote:
    > It's upgrade time for me on Orange, and to be honest, I think I've had
    > enough of them. Not only does it take AGES to get through to their call
    > centre these days, they're also sneakily putting up prices across all
    > sorts of areas.
    >
    > I was looking at an upgrade to the SE K800i. They offered the handset
    > for £50 plus £35pm for 750 x-net minutes (and no texts). O2 does the
    > handset for free with 750 x-net mins and 750 monthly texts for £35.
    > Both are 12-month contracts. However, if I went for an 18-month
    > contract with Orange, I'd get the phone for £4.99 and 500 monthly
    > texts which is really worth the extra £200 for the additional six
    > months (not).
    >
    > Anyway, given that Orange has lost the plot ('animal' tariffs are a
    > prime example) and that their coverage seems worse than o2, I'm going
    > to take my business to o2. Rant over!
    >
    > Is the general consensus that Orange has lost it? Am I wise going to
    > O2? I know they don't even butcher the handset software.
    >
    > Thanks,
    >

    I've just swapped from Orange to O2 to get a K800i at a decent price
    too! Even better - go to OSPS and get a clearance deal and you'll get 6
    months of free line rental chucked in!

    It's certainly nice having a non-butchered handset and getting inclusive
    0870/0845 calls

    The only downsides I've noticed - data more expensive than Orange (£9 or
    so for 4Mb compared to £4 on Orange), the annoyance of service provider
    being separate from network (although given Orange's declining CS this
    perhaps is less of an issue - also not an issue if you go direct to O2
    but you won't get such a good deal!).

    Alan



  11. #11
    glenn
    Guest

    Re: Orange upgrades (have they lost the plot?)

    I was an Orange customer for 7 years. With the loss of Wildfire and the
    charging for 0800 numbers along with there new naff tariffs I have finally
    moved.

    I have gone to Vodafone who seem excellent to be honest and there replies to
    emails is around 2-4 hours unlike Oranges 4-5 days. The only downside I
    would say is that you can't just dial 150 and get you outstanding minutes,
    with voda you get a text which is 72 hours behind.

    Glenn
    "Alan J Robertson" <[email protected]> wrote
    in message news:[email protected]...
    > Mark wrote:
    >> It's upgrade time for me on Orange, and to be honest, I think I've had
    >> enough of them. Not only does it take AGES to get through to their call
    >> centre these days, they're also sneakily putting up prices across all
    >> sorts of areas.
    >>
    >> I was looking at an upgrade to the SE K800i. They offered the handset
    >> for £50 plus £35pm for 750 x-net minutes (and no texts). O2 does the
    >> handset for free with 750 x-net mins and 750 monthly texts for £35.
    >> Both are 12-month contracts. However, if I went for an 18-month
    >> contract with Orange, I'd get the phone for £4.99 and 500 monthly
    >> texts which is really worth the extra £200 for the additional six
    >> months (not).
    >>
    >> Anyway, given that Orange has lost the plot ('animal' tariffs are a
    >> prime example) and that their coverage seems worse than o2, I'm going
    >> to take my business to o2. Rant over!
    >>
    >> Is the general consensus that Orange has lost it? Am I wise going to
    >> O2? I know they don't even butcher the handset software.
    >>
    >> Thanks,
    >>

    > I've just swapped from Orange to O2 to get a K800i at a decent price too!
    > Even better - go to OSPS and get a clearance deal and you'll get 6 months
    > of free line rental chucked in!
    >
    > It's certainly nice having a non-butchered handset and getting inclusive
    > 0870/0845 calls
    >
    > The only downsides I've noticed - data more expensive than Orange (£9 or
    > so for 4Mb compared to £4 on Orange), the annoyance of service provider
    > being separate from network (although given Orange's declining CS this
    > perhaps is less of an issue - also not an issue if you go direct to O2 but
    > you won't get such a good deal!).
    >
    > Alan






  12. #12
    Paul Duncan
    Guest

    Re: Orange upgrades (have they lost the plot?)

    glenn wrote:
    > I was an Orange customer for 7 years. With the loss of Wildfire and the
    > charging for 0800 numbers along with there new naff tariffs I have finally
    > moved.


    Ah, thats interesting. Where can I get a tariff with free 0800?

    Paul
    ~~~~~



  13. #13
    Ivor Jones
    Guest

    Re: Orange upgrades (have they lost the plot?)

    "Paul Duncan" <[email protected]> wrote
    in message news:[email protected]
    > glenn wrote:
    > > I was an Orange customer for 7 years. With the loss of
    > > Wildfire and the charging for 0800 numbers along with
    > > there new naff tariffs I have finally moved.

    >
    > Ah, thats interesting. Where can I get a tariff with free
    > 0800?


    Nowhere, unless you're a very high spend Orange customer with a large
    number (50+ IIRC) of handsets.

    Ivor





  14. #14
    Jon
    Guest

    Re: Orange upgrades (have they lost the plot?)

    [email protected] declared for all the world to
    hear...
    > glenn wrote:
    > > I was an Orange customer for 7 years. With the loss of Wildfire and the
    > > charging for 0800 numbers along with there new naff tariffs I have finally
    > > moved.

    >
    > Ah, thats interesting. Where can I get a tariff with free 0800?


    Become a business customer.
    --
    Regards
    Jon



  15. #15
    Jon
    Guest

    Re: Orange upgrades (have they lost the plot?)

    [email protected]lid declared for all the world to hear...
    > Nowhere, unless you're a very high spend Orange customer with a large
    > number (50+ IIRC) of handsets.


    Small business qualify for free 0800.
    --
    Regards
    Jon



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