Orange Mast Fault Affecting Coverage.

I noticed three days ago that I was not getting any signal on my K750 in my
house yet it appeared fine else where.

I phone Orange to be informed that there was a mast down in the area, it
failed on the 10th Oct, was supposed to be repaired on 15th Oct, I phoned
20th Oct and it still hadn't been repaired. They also said another mast was
down in the area and had been since July although this was not directly
affecting my reception.

It's beginning to be inconvenient now. If they take months to repair the
mast it will be unacceptable. As I see it I'm paying £30 a month for a
service I can't receive in a location I spend the majority of my time.

Does anyone have any experience of claiming service plan, or part of,
payments from a service provider, especially Orange, while the service is
derogated due to Network Outages?

Cheers,

Doug.

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› See More: Orange Mast Fault Affecting Coverage.

[email protected] declared for all the world to hear...
> I noticed three days ago that I was not getting any signal on my K750 in my
> house yet it appeared fine else where.
>
> I phone Orange to be informed that there was a mast down in the area, it
> failed on the 10th Oct, was supposed to be repaired on 15th Oct, I phoned
> 20th Oct and it still hadn't been repaired. They also said another mast was
> down in the area and had been since July although this was not directly
> affecting my reception.
>
> It's beginning to be inconvenient now. If they take months to repair the
> mast it will be unacceptable. As I see it I'm paying £30 a month for a
> service I can't receive in a location I spend the majority of my time.
>
> Does anyone have any experience of claiming service plan, or part of,
> payments from a service provider, especially Orange, while the service is
> derogated due to Network Outages?

There are clauses like this in the T&Cs, you should not have a problem
claiming some compensation for your loss of service.
--
Regards
Jon

Like it says and also a partial explanation for some of your woes.

Jon wrote:
>>
>> Does anyone have any experience of claiming service plan, or part of,
>> payments from a service provider, especially Orange, while the service is
>> derogated due to Network Outages?
>
> There are clauses like this in the T&Cs, you should not have a problem
> claiming some compensation for your loss of service.

What clauses are these?

Orange don't guarantee coverage anywhere, and to my knowledge they don't
give compensation. The OP may get a 'goodwill gesture' if a rep is
feeling happy that day, but they aren't guaranteed anything.. Anything
they do receive will be very dependent on handset activity over the
period where it's claimed there is no service.

[email protected]lid declared for all the world to hear...
> > There are clauses like this in the T&Cs, you should not have a problem
> > claiming some compensation for your loss of service.
>
> What clauses are these?

There used to be something along the lines of "loss of service for 3 or
more consecutive days" but having read them again just now it seems that
the OP is not entitled to compensation, but might get some anyway.
--
Regards
Jon

"linker3000" <[email protected]> wrote in message
news:[email protected]...
> Like it says and also a partial explanation for some of your woes.

I'm sorry, I'm not quite with you?

You seem to be suggesting any network actually enjoys having active
service-affecting faults on its network infrastructure?

Regards

Jon.

--
Jon Pitts
Email: [email protected] Attachments: [email protected]

Jon Pitts wrote:
> "linker3000" <[email protected]> wrote in message
> news:[email protected]...
>> Like it says and also a partial explanation for some of your woes.
>
> I'm sorry, I'm not quite with you?
>
> You seem to be suggesting any network actually enjoys having active
> service-affecting faults on its network infrastructure?
>
> Regards
>
> Jon.
>
I suppose it could be possible if you are a French company selling to
the English ;-)

BTW tomorrow is the anniversary of Agincourt. I bet old Henry V could
have sorted Orange out :-D

--
Dave C

"xoom3" <[email protected]> wrote in message
news:[email protected]...
> I noticed three days ago that I was not getting any signal on my K750 in
my
> house yet it appeared fine else where.
>

Is your reply e-mail address valid?

Regards

Jon.

--
Jon Pitts
Email: [email protected] Attachments: [email protected]