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  1. #31
    NoNeedToKnow
    Guest

    Re: Carphone Warehouse 0870 scam exposed

    On 30 Mar 2007, Charlie Mitchell <[email protected]> wrote:

    >Lardboy wrote:
    >> On Mar 30, 10:08 pm, "Andrew Woodvine" <[email protected]> wrote:
    >>> On 30 Mar, 17:51, "Lardboy" <[email protected]> wrote:


    >> I made the video on the 29th March


    >Ha ha excellent.
    >
    >I love it when ...


    on the other hand, Andrew did post back, with an apology, so not
    so much of the negativity needed !



    See More: Carphone Warehouse 0870 scam exposed




  2. #32
    Lardboy
    Guest

    Re: Carphone Warehouse 0870 scam exposed

    Well, taking account of the bank holidays, they've had the letter
    (signed for) for 11 WORKING days now, with out s'much as an quick call
    or email to let me know they're looking into it.

    Next step? CA, Watchdog or Trading Standards first?
    I've just told Nokia in detail about my experience of that particular
    Nokia Service Centre (within CPW), and it sounded like I wasn't the
    first.




  3. #33

    Re: Carphone Warehouse 0870 scam exposed

    On Mar 30, 5:51 pm, "Lardboy" <[email protected]> wrote:
    > There's a whole lot more aggro to it, but basically Carphone Warehouse
    > have a scam involving their 0870 number which will never be answered,
    > and I've exposed it. OK, the video drags on a bit, but I didn't want
    > to put any edits in so it's clear there's no cheating!http://video.google.co.uk/videoplay?...63456841645458
    >
    > I've told OFTEL, they said to check legal advice, which I briefly did,
    > and he says that if a charge is made with the expectation that a
    > service will be provided, and that service ISN'T provided (even after
    > the company has been told), then an offence has been comitted.
    >
    > The video explains more.


    ok first point, you don't need to go all the way to reading for a
    repair. a repair can be booked in at any cpw branch.

    second. would it not be common sence to call cpw customer services on
    the freephone number who would put you through to the repairs dept
    straight away? you didnt need to call for "hours" on an 0870 number.
    obviously if you try it a couple of times and it doesnt work then call
    the customer services.

    i fortunatly am someone who suffers from a rare condition called
    common sence and realise that if i call any company, its best to call
    an 0800 number or local rate number... understandably this is not
    always advertised but when cpw put it on the very same receipt that
    you got the 0870 number from?! it doesnt take a genius to realise what
    number to use.




  4. #34
    Bob Eager
    Guest

    Re: Carphone Warehouse 0870 scam exposed

    On Mon, 23 Apr 2007 23:40:47 UTC, [email protected] wrote:

    > i fortunatly am someone who suffers from a rare condition called
    > common sence and realise that if i call any company, its best to call
    > an 0800 number or local rate number


    Your common sence (sic) has failed to inform you, however, that there is
    no such thing as a local rate number. 0845, for example, often costs
    more to call than a normal landline number (anywhere on the country).
    The term is no longer allowed in advertising, I believe.

    --
    Bob Eager
    begin 123 a new life...take up Extreme Ironing!



  5. #35
    Lurch
    Guest

    Re: Re: Carphone Warehouse 0870 scam exposed

    ]On 23 Apr 2007 16:40:47 -0700, [email protected] mused:

    >second. would it not be common sence to call cpw customer services on
    >the freephone number who would put you through to the repairs dept
    >straight away? you didnt need to call for "hours" on an 0870 number.
    >obviously if you try it a couple of times and it doesnt work then call
    >the customer services.
    >

    I think you missed the point.

    >i fortunatly am someone who suffers from a rare condition called
    >common sence


    I'd recheck that if I were you.
    --
    Regards,
    Stuart.



  6. #36
    Lardboy
    Guest

    Re: Carphone Warehouse 0870 scam exposed

    On Apr 24, 12:40 am, [email protected] wrote:
    > On Mar 30, 5:51 pm, "Lardboy" <[email protected]> wrote:
    >
    > > There's a whole lot more aggro to it, but basically Carphone Warehouse
    > > have a scam involving their 0870 number which will never be answered,
    > > and I've exposed it. OK, the video drags on a bit, but I didn't want
    > > to put any edits in so it's clear there's no cheating!http://video.google.co.uk/videoplay?...63456841645458

    >
    > > I've told OFTEL, they said to check legal advice, which I briefly did,
    > > and he says that if a charge is made with the expectation that a
    > > service will be provided, and that service ISN'T provided (even after
    > > the company has been told), then an offence has been comitted.

    >
    > > The video explains more.

    >
    > ok first point, you don't need to go all the way to reading for a
    > repair. a repair can be booked in at any cpw branch.


    Wrong. Nokia send you to Nokia service centres. Not all CPW are NSC.
    In fact, not many are.

    > second. would it not be common sence to call cpw customer services on
    > the freephone number who would put you through to the repairs dept
    > straight away? you didnt need to call for "hours" on an 0870 number.
    > obviously if you try it a couple of times and it doesnt work then call
    > the customer services.


    You either didn't watch the video, or read the posting, or understand
    anything.

    > i fortunatly am someone who suffers from a rare condition called
    > common sence and realise that if i call any company, its best to call
    > an 0800 number or local rate number... understandably this is not
    > always advertised but when cpw put it on the very same receipt that
    > you got the 0870 number from?! it doesnt take a genius to realise what
    > number to use.


    OK, scan your receipt in - I've yet to see a CPW receipt that shows
    local or freephone numbers.





  7. #37
    Jon
    Guest

    Re: Carphone Warehouse 0870 scam exposed

    [email protected] declared for all the world to hear...
    > > ok first point, you don't need to go all the way to reading for a
    > > repair. a repair can be booked in at any cpw branch.

    >
    > Wrong. Nokia send you to Nokia service centres. Not all CPW are NSC.
    > In fact, not many are.


    I think what he means is that any branch can take the repair in, and
    then forward it on to a repair centre-equipped branch to carry out the
    work.

    --
    Regards
    Jon



  8. #38
    Lardboy
    Guest

    Re: Carphone Warehouse 0870 scam exposed

    Well, I think it's time to try other avenues...
    Second recorded letter has been with them for 2 working weeks, and
    I've been cut off from the call centre twice!

    Total contempt for the customer. Never seen anything like it. Not even
    from NTL!




  9. #39
    Charlie Mitchell
    Guest

    Re: Carphone Warehouse 0870 scam exposed

    Lardboy wrote:
    > Well, I think it's time to try other avenues...
    > Second recorded letter has been with them for 2 working weeks, and
    > I've been cut off from the call centre twice!
    >
    > Total contempt for the customer. Never seen anything like it. Not even
    > from NTL!
    >


    That company is a complete joke. The call centre near where I
    work is constantly advertising for staff, the turnaround
    must be amazing at that place, and who the hell would want to
    work for them? I'd rather shovel ****e!

    Good luck, let us know how you get on!



  10. #40
    Kraftee
    Guest

    Re: Carphone Warehouse 0870 scam exposed

    Charlie Mitchell wrote:
    > Lardboy wrote:
    >> Well, I think it's time to try other avenues...
    >> Second recorded letter has been with them for 2 working weeks, and
    >> I've been cut off from the call centre twice!
    >>
    >> Total contempt for the customer. Never seen anything like it. Not
    >> even from NTL!
    >>

    >
    > That company is a complete joke. The call centre near where I
    > work is constantly advertising for staff, the turnaround
    > must be amazing at that place, and who the hell would want to
    > work for them? I'd rather shovel ****e!
    >
    > Good luck, let us know how you get on!


    You'd fit right in then as all they appear to do is move **** around,
    primarily downwards onto their customer base...





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