mobileshop cash back problems

4/14/2007 10:31:56 AM
[email protected] wrote in message
<[email protected]>

> Has anyone else had problems with cash back from mobileshop.com?
>
> I have still not received my 2nd cash-back due Feb 2007, and 3rd
cash-
> back due early April 2007.
>
> To make it worse, mobileshop.com have increased the waiting time to
> get cash-back from 45 days (that says in the agreement) to 60 days,
> from the expiry date of the voucher.
>
> I can't talk to a person, apparently their cash-back system is not
> visible to customer services! This is ALL mobileshop would say in
an
> email:
> "We are currently experiencing difficulties with making cashback
> payments due to a technical problem we've encountered with our in-
> house computer systems. We are working hard to resolve this
problem
> with our technical team.
>
> We anticipate that our cashback payment systems will be operating
> normally in the near future when your claim will be processed. At
> this time we can not advise on payment dates.
>
> We appreciate your patience and co-operation during this period and
> Thank you for emailing the cashback team at Mobileshop.Com.
>
> we will endeavour to keep you informed of developments."
>
> I hope they are not cheating me of the money they owe me, like
Farepak
> did to their customers..
>
> Malkovitch

I was having problems a month ago but after a few emails I managed to
get my cash back money. They keep saying that they're having problems.
I just think they're slacking.
Kit

---

› See More: mobileshop cash back problems

On Sat, 14 Apr 2007 10:37:44 +0100, "Kit" <[email protected]> wrote:

>4/14/2007 10:31:56 AM
>[email protected] wrote in message
><[email protected]>
>
>> Has anyone else had problems with cash back from mobileshop.com?
>>
>> I have still not received my 2nd cash-back due Feb 2007, and 3rd
>cash-
>> back due early April 2007.
>>
>> To make it worse, mobileshop.com have increased the waiting time to
>> get cash-back from 45 days (that says in the agreement) to 60 days,
>> from the expiry date of the voucher.
>>
>> I can't talk to a person, apparently their cash-back system is not
>> visible to customer services! This is ALL mobileshop would say in
>an
>> email:
>> "We are currently experiencing difficulties with making cashback
>> payments due to a technical problem we've encountered with our in-
>> house computer systems. We are working hard to resolve this
>problem
>> with our technical team.
>>
>> We anticipate that our cashback payment systems will be operating
>> normally in the near future when your claim will be processed. At
>> this time we can not advise on payment dates.
>>
>> We appreciate your patience and co-operation during this period and
>> Thank you for emailing the cashback team at Mobileshop.Com.
>>
>> we will endeavour to keep you informed of developments."
>>
>> I hope they are not cheating me of the money they owe me, like
>Farepak
>> did to their customers..
>>
>> Malkovitch
>
>I was having problems a month ago but after a few emails I managed to
>get my cash back money. They keep saying that they're having problems.
> I just think they're slacking.
>Kit

I have had two so far but they do keep to the limit after the expiry
date of the voucher ,presently 60 Days . I'm expecting my third CB on
or around the 12th May and then my Fourth two months after that by
which time I should be elsewhere .

On Sat, 14 Apr 2007 12:29:33 +0100, Stuart B <[email protected]>
wrote:

>I have had two so far but they do keep to the limit after the expiry
>date of the voucher ,presently 60 Days . I'm expecting my third CB on
>or around the 12th May and then my Fourth two months after that by
>which time I should be elsewhere .

They are not keeping to the 60 days at the moment! Currently 75 days
and "At this time we can not advise on payment dates" for me.

--
Bryce Whiteford
[email protected]

Thanks Kit, Stuart and Bryce for the replies! At least now I can tell
myself they will pay..

Malkovitch

On 15 Apr 2007 03:10:24 -0700, [email protected] wrote:

>Thanks Kit, Stuart and Bryce for the replies! At least now I can tell
>myself they will pay..
>
>Malkovitch

I've just had a look at their cashback comments left by customers .not
one is a negative comment .They do sound like fake comments .

http://www.mobileshop.com/customerse...k/comments.php

Stuart

Stuart B wrote:
> On 15 Apr 2007 03:10:24 -0700, [email protected] wrote:
>
>
>>Thanks Kit, Stuart and Bryce for the replies! At least now I can tell
>>myself they will pay..
>>
>>Malkovitch
>
>
> I've just had a look at their cashback comments left by customers .not
> one is a negative comment .They do sound like fake comments .
>
> http://www.mobileshop.com/customerse...k/comments.php
>
> Stuart

Or just heavily censored...

To be perfectly honest, given the basic premise behind cashback claims,
just about any retailer will have some disappointed customers to deal
with. I always thought that the MS cashback comments system had to be
nobbled in some way to prevent putting forward any kind of negative
comments as any similar retailer would have to be mad to allow totally
free speech through such a mechanism.

Reestit Mutton
--
The UK's only listing of 12 months free contract mobile phone packages
with a built-in price history
http://www.reestitmutton.co.uk/MOBIL...?query=12mfree

<[email protected]> wrote in message
news:[email protected]...
> Thanks Kit, Stuart and Bryce for the replies! At least now I can tell
> myself they will pay..
>
Hmmm.

Kit was successful - as indeed I was up to the present, overdue
cashbacks, but the patently untrue guff about technical problems with
their computer being to blame, an excuse trotted out for at least a
year, does not encourage optimism.

Has anyone rattled their cage with a County Court claim? I'm not going
to give up £360 without a fight while they're still trading.


--
Kevin Poole
**Use current month and year to reply (e.g. [email protected])***

On Apr 17, 9:57 pm, "Autolycus" <[email protected]> wrote:

> Kit was successful - as indeed I was up to the present, overdue
> cashbacks, but the patently untrue guff about technical problems with
> their computer being to blame, an excuse trotted out for at least a
> year, does not encourage optimism.

I've just had the same excuse as this again, 2 weeks after they first
told me they were having problems. However, this time they have
offered me 110% of the value of my cashback on an Argos points card
i.e. my £90 will give me £99 to spend at Argos, and I'd receive it
within 7 days. Now, I'm sure that I could spend £99 at Argos quite
easily but I'd rather have the money. However, it does beg the
question, how can they do this but not pay cash into a bank account?

On 19 Apr 2007 08:32:04 -0700, Chris Leuty <[email protected]>
wrote:

>On Apr 17, 9:57 pm, "Autolycus" <[email protected]> wrote:
>
>> Kit was successful - as indeed I was up to the present, overdue
>> cashbacks, but the patently untrue guff about technical problems with
>> their computer being to blame, an excuse trotted out for at least a
>> year, does not encourage optimism.
>
>I've just had the same excuse as this again, 2 weeks after they first
>told me they were having problems. However, this time they have
>offered me 110% of the value of my cashback on an Argos points card
>i.e. my £90 will give me £99 to spend at Argos, and I'd receive it
>within 7 days. Now, I'm sure that I could spend £99 at Argos quite
>easily but I'd rather have the money. However, it does beg the
>question, how can they do this but not pay cash into a bank account?

They've been doing this for months .I had this offered to me last 2
CB's ..Once by a phone call and also by text . Like yourself I'd
rather have the cash ...

Chris Leuty wrote:
> On Apr 17, 9:57 pm, "Autolycus" <[email protected]> wrote:
>
>
>>Kit was successful - as indeed I was up to the present, overdue
>>cashbacks, but the patently untrue guff about technical problems with
>>their computer being to blame, an excuse trotted out for at least a
>>year, does not encourage optimism.
>
>
> I've just had the same excuse as this again, 2 weeks after they first
> told me they were having problems. However, this time they have
> offered me 110% of the value of my cashback on an Argos points card
> i.e. my £90 will give me £99 to spend at Argos, and I'd receive it
> within 7 days. Now, I'm sure that I could spend £99 at Argos quite
> easily but I'd rather have the money. However, it does beg the
> question, how can they do this but not pay cash into a bank account?
>

They probably have a volume discount on the vouchers which covers the
increase in the amount that they are paying out - however, where they
really gain is in the ability to claim 17.5% VAT back on the
purchase...something which they cannot claim against any cash gift paid
out to customers.

It's exactly the same reason why free gifts have become a popular
alternative with many mobile retailers.

HtH
Reestit Mutton
--
The UK's only listing of 12 months free contract mobile phone packages
with a built-in price history
http://www.reestitmutton.co.uk/MOBIL...?query=12mfree

On Apr 19, 4:32 pm, Chris Leuty <[email protected]> wrote:
> On Apr 17, 9:57 pm, "Autolycus" <[email protected]> wrote:
>
> > Kit was successful - as indeed I was up to the present, overdue
> > cashbacks, but the patently untrue guff about technical problems with
> > their computer being to blame, an excuse trotted out for at least a
> > year, does not encourage optimism.
>
> I've just had the same excuse as this again, 2 weeks after they first
> told me they were having problems. However, this time they have
> offered me 110% of the value of mycashbackon an Argos points card
> i.e. my £90 will give me £99 to spend at Argos, and I'd receive it
> within 7 days. Now, I'm sure that I could spend £99 at Argos quite
> easily but I'd rather have the money. However, it does beg the
> question, how can they do this but not pay cash into a bank account?

Anyone further news on the famous "computer problems" at Mobileshop?
They have now even stopped answering emails asking for an update. My
record has been Voucher 1 bang on time; voucher 2 had to chase once
after turning down the Argos coucher gambit; voucher 3 now 2 weeks
overdue (ie over their new extended-to-60-days-deadline) despite
chasing twice.

How watertight is their cashback contract? Has anyone threatened a
small claims court or putting a solicitor on to them? Or should we
just club together and sent a IT engineer round to them to sort out
their obviously very unreliable computer kit?

In article <[email protected]>,
[email protected] wrote:

> How watertight is their cashback contract? Has anyone threatened a
> small claims court or putting a solicitor on to them? Or should we
> just club together and sent a IT engineer round to them to sort out
> their obviously very unreliable computer kit?

If you check their online cashback tracking thingy, there is now a long
piece (which appeared in the last few days) which states that they've
solved the computer problem but to be on the safe side they need to
process each claim manually to ensure that everyone gets the correct
amount and this backlog will naturally take some time to clear. It
continues:

"At this point, we cannot provide specific payment dates but can assure
you that your claim will be paid as soon as the backlog has been
cleared."

But my claim is surely part of the backlog!

It goes on to say that you can as an alternative get 110% of your claim
on an Argos card within 7 days and:

"Please be assured that Mobileshop has already paid for these Argos
vouchers and they are available for immediate use."

How have they already paid for these vouchers (note: not cards) if they
don't know who is going to want to claim them and for how much? And if
they do know how much everyone is entitled to in order to give them
Argos voucher/cards, why can't they simply process the normal cashback
claim??

Prior to reading this, I had already posted my 4th and final claim by
special delivery. This is now showing as received today although Royal
Mail indicates that they received it on Monday. In my accompanying
letter, I stated that I would issue a county (aka small claims) court
claim against them if my bank account is not credited with my 3rd
cashback by next Friday (11th). I wonder if this will help speed up the
manual processing?

On May 2, 10:23 pm, Chris Leuty <[email protected]> wrote:
> If you check their onlinecashbacktracking thingy, there is now a long
> piece (which appeared in the last few days) which states that they've
> solved the computer problem but to be on the safe side they need to
> process each claim manually to ensure that everyone gets the correct
> amount and this backlog will naturally take some time to clear. It
> continues:
>
> "At this point, we cannot provide specific payment dates but can assure
> you that your claim will be paid as soon as the backlog has been
> cleared."
>
Yes I saw this message and had the same thoughts: if they're clear to
send the voucher then they're clear to send the cash.

> Prior to reading this, I had already posted my 4th and final claim by
> special delivery. This is now showing as received today although Royal
> Mail indicates that they received it on Monday. In my accompanying
> letter, I stated that I would issue a county (aka small claims) court
> claim against them if my bank account is not credited with my 3rdcashbackby next Friday (11th). I wonder if this will help speed up the
> manual processing?

Let us know how the small claims threat goes. I'm prepared to do the
same, and follow through (subject to rereading the contract terms).

> If you check their online cashback tracking thingy, there is now a long
> piece (which appeared in the last few days) which states that they've
> solved the computer problem but to be on the safe side they need to
> process each claim manually to ensure that everyone gets the correct
> amount and this backlog will naturally take some time to clear. It
> continues:
>
> "At this point, we cannot provide specific payment dates but can assure
> you that your claim will be paid as soon as the backlog has been
> cleared."
>
> But my claim is surely part of the backlog!
>
> It goes on to say that you can as an alternative get 110% of your claim
> on an Argos card within 7 days and:
>
Has anyone been successful in getting their Argos card. I accepted the
offer by email. It is now 7 working days and I have received nothing. Its
probably not worth emailing them again as they say they are unable to
answer specific enquiries. Wait and see I suppose.

In article <[email protected]>,
[email protected] () wrote:

> *From:* [email protected]
> *Date:* Wed, 09 May 2007 09:01:51 -0500
>
>
> > If you check their online cashback tracking thingy, there is now a
> > long piece (which appeared in the last few days) which states that
> > they've solved the computer problem but to be on the safe side they
> > need to process each claim manually to ensure that everyone gets the
> > correct amount and this backlog will naturally take some time to
> > clear. It continues:
> >
> > "At this point, we cannot provide specific payment dates but can
> > assure you that your claim will be paid as soon as the backlog has
> > been cleared."
> >
> > But my claim is surely part of the backlog!
> >
> > It goes on to say that you can as an alternative get 110% of your
> > claim on an Argos card within 7 days and:
> >
> Has anyone been successful in getting their Argos card. I accepted the
> offer by email. It is now 7 working days and I have received nothing.
> Its probably not worth emailing them again as they say they are unable
> to answer specific enquiries. Wait and see I suppose.
Panic over. Argos card received with correct amount of money on it. Just
one more claim to go now, fingers crossed.