Mobileshop Cashback Problems

On Thu, 31 May 2007 13:41:33 +0100, Stuart B
<[email protected]> wrote:

>I'm waiting on payment for my 3rd voucher payment out of 4. It expired
>at the end of February so the payment is well overdue . When you phone
>now you get just a recorded message about their "technical"
>difficulties and them claiming it has been fixed but they need to
>check that the fix has worked so they are dealing with all cashbacks
>manually . . I was told a couple of weeks ago that my claim was being
>passed for High Priority but I'm still waiting .
>
>Yesterday I sent an e-mail and I told them that if it wasn't received
>in 7 days I was starting a Small Claims Court action for the £105 I am
>dues . All I got a was text quoting exactly what the recorded message
>says when you phone so I have replied reminding them of what I said
>and asking that it be escalated to a supervisor .
>
>Is anyone else in this position .and what have you done.?
>
>Stuart

I repled to them yesterday saying that I did not appreciate the reply
I got that did not address the issues and this morning I got another
reply simply repeating the message they sent the previous time .

Now they are taking the piss
Stuart .

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› See More: Mobileshop Cashback Problems

Stuart B wrote:
> On Thu, 31 May 2007 13:41:33 +0100, Stuart B
> <[email protected]> wrote:
>
>> I'm waiting on payment for my 3rd voucher payment out of 4. It expired
>> at the end of February so the payment is well overdue . When you phone
>> now you get just a recorded message about their "technical"
>> difficulties and them claiming it has been fixed but they need to
>> check that the fix has worked so they are dealing with all cashbacks
>> manually . . I was told a couple of weeks ago that my claim was being
>> passed for High Priority but I'm still waiting .
>>
>> Yesterday I sent an e-mail and I told them that if it wasn't received
>> in 7 days I was starting a Small Claims Court action for the £105 I am
>> dues . All I got a was text quoting exactly what the recorded message
>> says when you phone so I have replied reminding them of what I said
>> and asking that it be escalated to a supervisor .
>>
>> Is anyone else in this position .and what have you done.?
>>
>> Stuart
>
> I repled to them yesterday saying that I did not appreciate the reply
> I got that did not address the issues and this morning I got another
> reply simply repeating the message they sent the previous time .
>
> Now they are taking the piss
> Stuart .

Could it be an auto-reply?

D

On Fri, 01 Jun 2007 11:44:32 +0100, David Hearn
<[email protected]> wrote:

>Stuart B wrote:
>> On Thu, 31 May 2007 13:41:33 +0100, Stuart B
>> <[email protected]> wrote:
>>
>>> I'm waiting on payment for my 3rd voucher payment out of 4. It expired
>>> at the end of February so the payment is well overdue . When you phone
>>> now you get just a recorded message about their "technical"
>>> difficulties and them claiming it has been fixed but they need to
>>> check that the fix has worked so they are dealing with all cashbacks
>>> manually . . I was told a couple of weeks ago that my claim was being
>>> passed for High Priority but I'm still waiting .
>>>
>>> Yesterday I sent an e-mail and I told them that if it wasn't received
>>> in 7 days I was starting a Small Claims Court action for the £105 I am
>>> dues . All I got a was text quoting exactly what the recorded message
>>> says when you phone so I have replied reminding them of what I said
>>> and asking that it be escalated to a supervisor .
>>>
>>> Is anyone else in this position .and what have you done.?
>>>
>>> Stuart
>>
>> I repled to them yesterday saying that I did not appreciate the reply
>> I got that did not address the issues and this morning I got another
>> reply simply repeating the message they sent the previous time .
>>
>> Now they are taking the piss
>> Stuart .
>
>Could it be an auto-reply?
>
>D

Not in the proper sense of the term .It's more likely that one of the
automatons that work there has prseed a button to send that reply or
just copied and pasted the message .

To rub salt in the wound the foot of the message says that if you have
any other query to e-mail [email protected] which is where I
sent my message anyway .

I was also looking at taking a Small Claims Court action but I see the
Scottish version which I presume I need to use isn't as user friendly
as the English SCC version onlne