On Aug 14, 9:01 am, "xoom7" <[email protected]> wrote:
> I have been unable to use my mobile from home since late April due to a
> nearby cell on the network being out of action. I have phoned Orange a few
> times but have yet to speak to anyone who can give me an answer as to when
> it will be repaired.
>
> I'm six months into a years contact but have had enough of being unable to
> use my phone in the location I probably spend most of the time. Would I have
> grounds for compensation from Orange as there level of service has changed
> since I signed the contract. Would it be possible to cancel the remaining
> six months of the contract and move to a provider that can supply the
> service I require.
>
> Anyone got any similar experiences?
>
> Cheers,
>
> D

Have you had to pay for your line rental for the whole time you've
been unable to use the phone? If so, thats the first thing that you're
entitled to have back from them. Then if they're unable to specify
when you're service will be resumed, I would pursue for release of
contract. What you may find is that they try to hide behind clause
4.4, because if they're working on fixing the cell site problem, they
will not be of the opinion that they can no longer provide you with
the service.



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