Re: Mobile Outlet Cashback

I have recieved my previous cashback claims wth no problem (but with
phone calls charged @ premium rate reminding themobileoutlet to send me
my cashback cheque). However recently they have not sent me my final 2
successful cashbacks. I have sent then numerous emails and was put on
hold for an hour before they just cust me off. They seem to be
absolutely useless and I recommend e2save, dont ever buy a single thing
from themobileoutlet.

Bhavna Shah


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can i just say untill you know what is going on stop having a go at the
mobile outlet like any company they have there ups and downs. so what
they have been having a few problems at he min with cashback you will
all get paid in due course. i have every faith in them and am not woried
one little bit. the cash back department are only e-mail based and they
have a back log of 4000 e-mails so this is why they cant answer them and
pay your cash back as well. please just be paitent and you will get your
cash back you have nothing to worry about. i love my mobile pphones and
i all ways get mine from there and i will carry on getting in form there
i have never had a delay in my cash back before untll they hit this
rough patch but like i say i will get it in the end thats all that
matters. leave them alone.


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In message <mobileuser.31xubg@no-mx.wirelessforums.org>, mobileuser
<mobileuser.31xubg@no-mx.wirelessforums.org> writes
>
>can i just say untill you know what is going on stop having a go at the
>mobile outlet like any company they have there ups and downs. so what
>they have been having a few problems at he min with cashback you will
>all get paid in due course.

That is not what appears to be happening, I sent a claim which they
received 14 September. I chased it up to see what was happening and
they said that they could not trace receipt. I gave them details as it
had been sent special delivery, they found it three weeks later and said
I would hear in 28 days. I still do not have the cash back or anything
else from them three months after receipt. I have submitted the next
claim and they have rejected it because the previous claim was not
successful without saying why it wasn't successful but stating that it
is too late to appeal as I am out of time. That is not what I would
expect from an honest company.

They have recently also rejected two other separate claims from members
of my family with the reason given each time that the paper work was
incorrect without stating specifically what was wrong. They are both
absolutely certain that the paperwork was correct and exactly in accord
with the T&C's but how do you check when they don't state exactly what
was supposedly wrong. Again I would suggest that is sharp practice.

>i have every faith in them and am not woried
>one little bit. the cash back department are only e-mail based and they
>have a back log of 4000 e-mails so this is why they cant answer them and
>pay your cash back as well. please just be paitent and you will get your
>cash back you have nothing to worry about.

If they are inadequately staffed then that is their problem not mine,
they ought to have sufficient staff to run the business efficiently.
Perhaps it is now proving to be a vicious circle as people who don't get
answers to their queries will tend to write again. How long do you
think is acceptable without replying I have been waiting a couple of
months is that acceptable?

>i love my mobile pphones and
>i all ways get mine from there and i will carry on getting in form there
>i have never had a delay in my cash back before untll they hit this
>rough patch but like i say i will get it in the end thats all that
>matters. leave them alone.
>
I had no complaints in the past which is why we have four contracts with
them but they have defaulted on three of them which does not look good
for the future. Just wait to your next claim is due and se what
happens.
--
Paul Harris

Re: mobileuser

Who are you ? Why should we believe you ?
What's your connection with Mobile Outlet ?
If 'none', how come you seem to have inside info ?
Regards,
Martin

I've had REAL problems with the mobileoutlet. Only went with then due
to a nice phone I wanted but deeply regretting it now. I've had about
5 12month free contract with simply3g that I've never had any problems
with so thought these schemes were actually ok. But no. I had to chase
them for the first cashback. I sent it registered post but they didn't
accept it so it was held by royal mail for a week and then delivery re-
attempted - which was successful , but too late for the cashback .
Fought for a fwe months and got it through. In the meantime - vodafone
kept switching me to online billing - so they don't send a paper bill
by default. So I didn't have them all. No problem though - called
themobileoutlet twice and a print of the online bill would be fine.
Yes, fine. Called vodafone regarding the bills - advised I could get
online - and they should be fine for any redemption purposes. Sent
them in with a covering letter saying I had spoken to themobileoutlet
twice and they had said prints were ok. Get an email back saying they
don't accept them. Heard nothing since. Surpise?!?!? Hmmm ...

If they fob you off for long enough they don't get out of pocket. What
a great business model. And the call centre is now in India where they
can't help with any cashback claims. It's a scam. Try simply3g unless
you're in a really poor 3g reception area. Never had a problem - they
even email me to say the cashback has been approved. themobileoutlet?
flush them down the personal convenience outlet!