Orange Billing and (Lack of) Customer Service

I have just joined Orange and have a number of questions about billing which
Customer Services are unable to answer. I thought O2 were bad (my last
network), but Orange was something else when I eventually got through to
customer services having seemingly used nearly the entire battery life of my
mobile.

(1) Online billing
- I registered online at orange.co.uk using the original temporary number I
was assigned but my previous number has since been ported in
- I can only log in to the website using the temporary number, but it
displays the number I ported when I get in
- if I call customer services, my ported number is unrecognised
- will this mess sort itself out?

(2) Itemised billing
- I see I am being charged for itemised billing (£1.50)
- if I cancel this, are the downloadable online bills still itemised or not?

(3) Inclusive allowance
- my first bill was dated 22 January, but only includes calls and texts sent
up to 3 Jan and no calls and texts after this appear - is this a fault?
- if I ring for my inclusive allowance, the system is broken and cannot give
me any details
- if I log into the website, it states I have used NONE of my inclusive
allowance at all times
- is the system thus completely broken?

JP


--
Posted via a free Usenet account from http://www.teranews.com

On Thu, 31 Jan 2008 16:06:40 UTC, "Jeremy Porteous"
<REMOVEjeremyporteousTHIS@yahoo.co.uk> wrote:

> I have just joined Orange and have a number of questions about billing which
> Customer Services are unable to answer. I thought O2 were bad (my last
> network), but Orange was something else when I eventually got through to
> customer services having seemingly used nearly the entire battery life of my
> mobile.

BTDTGTTS

> (1) Online billing
> - I registered online at orange.co.uk using the original temporary number I
> was assigned but my previous number has since been ported in
> - I can only log in to the website using the temporary number, but it
> displays the number I ported when I get in
> - if I call customer services, my ported number is unrecognised
> - will this mess sort itself out?

Probably. They're just very slow.

> (2) Itemised billing
> - I see I am being charged for itemised billing (£1.50)
> - if I cancel this, are the downloadable online bills still itemised or not?

Yes. That's how I do it.

> - is the system thus completely broken?

Probably. The website is always breaking. Bloody French....it was all
right until they got their hands on it.

--
Bob Eager
begin 123 a new life...take up Extreme Ironing!

On 31 Jan 2008 19:58:18 GMT, "Bob Eager" <rde42@spamcop.net> wrote:


>
>> (2) Itemised billing
>> - I see I am being charged for itemised billing (£1.50)
>> - if I cancel this, are the downloadable online bills still itemised or not?
>
>Yes. That's how I do it.

I get itemised billing but I don't get charged for it .It's the
Dolphin Plan .Do Orange charge some folk and not others .


>> - is the system thus completely broken?
>
>Probably. The website is always breaking. Bloody French....it was all
>right until they got their hands on it.


I thought they had sorted that a few months ago when no-one could get
in to check their bills or download them? .There is a message on the
site to say that

Bob Eager wrote:

> Probably. The website is always breaking. Bloody French....it was all
> right until they got their hands on it.

No, it was crap long before then. Been flaky since they took it off Ben
Suffolk and farmed it out to clueless design agencies.