Re: WARNING : Three's 1-minute minimum charge

On 23 Apr, 16:37, "Unimobiles.com" <sa...@unimobiles.com> wrote:
> Three are now charging all calls a minimum of 1 MINUTE for their
> contract customers. So a short call of a few seconds that went through
> to answerphone results in a full minute being deducted from inclusive
> minutes, or a charge of a full 1 minute from excluded calls.
>
> I did not have any notification of the change, and think it's
> outrageous. Surely these are grounds to escape the contract. The
> customer services advisor I spoke to in India did not know of the
> change until I pointed out that the month before I made short calls
> and was not charged a full minute for them. He then checked up with a
> supervisor who said, yes there has been a change. When I requested
> notification in writing, they wouldn't give it to me.
>
> Is anyone else affected and what are others doing about it?
>
> Michaelhttp://www.unimobiles.com

I've justed tried it here, and I don't get the same problem. An 8s
call into voicemail and I had just as many free minutes available as I
did before (and I left 30 mins before checking my balance inbetween).
Are you sure that you didn't have something like 99 mins 1s of
inclusive call time left, and then your short call to voicemail just
pushed it over the minute boundary?

> I've justed tried it here, and I don't get the same problem. *An 8s
> call into voicemail and I had just as many free minutes available as I
> did before (and I left 30 mins before checking my balance inbetween).
> Are you sure that you didn't have something like 99 mins 1s of
> inclusive call time left, and then your short call to voicemail just
> pushed it over the minute boundary?- Hide quoted text -
>

On the April 17 bill, all calls under one minute are counted (and
charged) as exactly 1 minute.

My latest bill is dated April 17th, the month before that all calls
under one minute showed the exact time.

Michael
http://www.unimobiles.com

"Unimobiles.com" <sales@unimobiles.com> wrote in message
news:33752815-8dc0-416a-9296-1e4205776f21@b64g2000hsa.googlegroups.com...
> I've justed tried it here, and I don't get the same problem. An 8s
> call into voicemail and I had just as many free minutes available as I
> did before (and I left 30 mins before checking my balance inbetween).
> Are you sure that you didn't have something like 99 mins 1s of
> inclusive call time left, and then your short call to voicemail just
> pushed it over the minute boundary?- Hide quoted text -
>

On the April 17 bill, all calls under one minute are counted (and
charged) as exactly 1 minute.

My latest bill is dated April 17th, the month before that all calls
under one minute showed the exact time.

Michael
http://www.unimobiles.com

=========================================

If you're on Mix and Match, then it was originally in the T+C's when the
plan launched that the calls would be charged a minimum of 1 min, then per
second after that. It also stated in the T+C's at launch that for an
undetermined time that this won't apply and calls will be charged per second
but the change would apply in the future. Basically, their billing system
wasn't geared up for the change. As soon as they could implement it, they
did. No breach of contract at all.

Simon

On Thu, 24 Apr 2008 00:34:13 +0100, "Simon Ough"
<simon.orange@NO-SPAM-PLEASEbtinternet.com> wrote:

>=========================================
>
>If you're on Mix and Match, then it was originally in the T+C's when the
>plan launched that the calls would be charged a minimum of 1 min, then per
>second after that. It also stated in the T+C's at launch that for an
>undetermined time that this won't apply and calls will be charged per second
>but the change would apply in the future. Basically, their billing system
>wasn't geared up for the change. As soon as they could implement it, they
>did. No breach of contract at all.
>
>Simon

Yes I am on mix and match (having previously been on a £17.50/month
half price for 18 months direct deal) , when I upgraded I got 1000
mins/text for £20/month and an N73, but at no point were the T&C for
mix and match made available to me, if I had known this I could have
got 750 REAL mins + 250 SMS on Vodafone for £25/month instead! At the
point of upgrading I had a considerable credit on my Three bill from
not being able to use the roaming whilst abroad for 10 weeks, so
decided to stick with Three, but now I regret that decision.

Michael
http://www.unimobiles.com