Results 1 to 12 of 12
  1. #1
    Adrian C
    Guest
    I bought a new phone (and contract) at CPW in one of their stores. I
    expressedly declined their offer of me paying for insurance AND it says
    that on the receipt.

    OK, ten minutes after I put the SIM in, the new phone rings.

    CPW: "Hello, how's you new phone? It says here you HAVE signed up for
    insurance cover? Is that correct."

    ME: "No, I don't want it. Take it off"

    CPW: "OK, it's done. Probably guy in the shop added it as they get a
    commission for doing so. They are always doing that. Apologies...."

    A bit later, phone rings ---

    CPW2: "Hello, how's you new phone? It says here you HAVE NOT signed up
    for insurance cover? Is that correct?"

    ME: "No, I don't want it."

    CPW2: "We have a special offer, pay yada get yada yada yada... blah"

    ME: "Not interested - good bye..."

    A bit later, phone rings ---

    CPW3: "Hello, how's you new phone? Can I ask why you have declined to
    take mobile insurance cover for your new phone?

    ME: "Not interested - good bye..."


    Three after sales calls. Insistent or what?

    --
    Adrian C



    See More: Mobile phone insurance scamming at the Carphone Warehouse




  2. #2
    code_wrong
    Guest

    Re: Mobile phone insurance scamming at the Carphone Warehouse


    "Adrian C" <[email protected]> wrote in message
    news:[email protected]...
    >I bought a new phone (and contract) at CPW in one of their stores. I
    >expressedly declined their offer of me paying for insurance AND it says
    >that on the receipt.
    >
    > OK, ten minutes after I put the SIM in, the new phone rings.
    >
    > CPW: "Hello, how's you new phone? It says here you HAVE signed up for
    > insurance cover? Is that correct."
    >
    > ME: "No, I don't want it. Take it off"
    >
    > CPW: "OK, it's done. Probably guy in the shop added it as they get a
    > commission for doing so. They are always doing that. Apologies...."
    >
    > A bit later, phone rings ---
    >
    > CPW2: "Hello, how's you new phone? It says here you HAVE NOT signed up for
    > insurance cover? Is that correct?"
    >
    > ME: "No, I don't want it."
    >
    > CPW2: "We have a special offer, pay yada get yada yada yada... blah"
    >
    > ME: "Not interested - good bye..."
    >
    > A bit later, phone rings ---
    >
    > CPW3: "Hello, how's you new phone? Can I ask why you have declined to
    > take mobile insurance cover for your new phone?
    >
    > ME: "Not interested - good bye..."
    >
    >
    > Three after sales calls. Insistent or what?
    >
    > --
    > Adrian C



    lol ..that could get seriously annoying





  3. #3
    Rob
    Guest

    Re: Mobile phone insurance scamming at the Carphone Warehouse


    "Adrian C" <[email protected]> wrote in message
    news:[email protected]...
    >I bought a new phone (and contract) at CPW in one of their stores. I
    >expressedly declined their offer of me paying for insurance AND it says
    >that on the receipt.
    >
    > OK, ten minutes after I put the SIM in, the new phone rings.
    >
    > CPW: "Hello, how's you new phone? It says here you HAVE signed up for
    > insurance cover? Is that correct."
    >
    > ME: "No, I don't want it. Take it off"
    >
    > CPW: "OK, it's done. Probably guy in the shop added it as they get a
    > commission for doing so. They are always doing that. Apologies...."
    >
    > A bit later, phone rings ---
    >
    > CPW2: "Hello, how's you new phone? It says here you HAVE NOT signed up for
    > insurance cover? Is that correct?"
    >
    > ME: "No, I don't want it."
    >
    > CPW2: "We have a special offer, pay yada get yada yada yada... blah"
    >
    > ME: "Not interested - good bye..."
    >
    > A bit later, phone rings ---
    >
    > CPW3: "Hello, how's you new phone? Can I ask why you have declined to
    > take mobile insurance cover for your new phone?
    >
    > ME: "Not interested - good bye..."
    >
    >
    > Three after sales calls. Insistent or what?
    >
    > --
    > Adrian C


    So leave the phone near the radio and walk away each time they call, or put
    them through
    to voicemail. Why answer when you do not recognise the number calling?





  4. #4
    Steve Terry
    Guest

    Re: Mobile phone insurance scamming at the Carphone Warehouse


    "Adrian C" <[email protected]> wrote in message
    news:[email protected]...
    >I bought a new phone (and contract) at CPW in one of their stores. I
    >expressedly declined their offer of me paying for insurance AND it says
    >that on the receipt.
    >
    > OK, ten minutes after I put the SIM in, the new phone rings.
    >
    > CPW: "Hello, how's you new phone? It says here you HAVE signed up for
    > insurance cover? Is that correct."
    >
    > ME: "No, I don't want it. Take it off"
    >
    > CPW: "OK, it's done. Probably guy in the shop added it as they get a
    > commission for doing so. They are always doing that. Apologies...."
    >

    CPW sales staff have been pulling that scam on CPW for years,
    you would have thought by now Chuck Dunstan would have sorted it out!

    Steve Terry





  5. #5
    Simon
    Guest

    Re: Mobile phone insurance scamming at the Carphone Warehouse

    Steve Terry wrote:
    > "Adrian C" <[email protected]> wrote in message
    > news:[email protected]...
    >> I bought a new phone (and contract) at CPW in one of their stores. I
    >> expressedly declined their offer of me paying for insurance AND it says
    >> that on the receipt.
    >>
    >> OK, ten minutes after I put the SIM in, the new phone rings.
    >>
    >> CPW: "Hello, how's you new phone? It says here you HAVE signed up for
    >> insurance cover? Is that correct."
    >>
    >> ME: "No, I don't want it. Take it off"
    >>
    >> CPW: "OK, it's done. Probably guy in the shop added it as they get a
    >> commission for doing so. They are always doing that. Apologies...."
    >>

    > CPW sales staff have been pulling that scam on CPW for years,
    > you would have thought by now Chuck Dunstan would have sorted it out!
    >
    > Steve Terry
    >
    >

    Unless of course that the tactic has a degree of success that they have
    been profiting on for years!

    Simon S



  6. #6
    ChrisM
    Guest

    Re: Mobile phone insurance scamming at the Carphone Warehouse

    In message [email protected],
    Rob <[email protected]> Proclaimed from the tallest tower:

    <SNIP>
    > Why answer when you do not recognise the number
    > calling?


    So how can you be sure that you will know every number that has a good
    reason to call your phone? How about 'World Of Leather' calling to let you
    know your new suite will be delivered tomorrow, or one of your friends
    calling to give you their new mobile number, or someone calling from their
    friends house to pass on a bit of important information or...

    --
    Regards,
    Chris.
    (Remove Elvis's shoes to email me)





  7. #7
    Adrian C
    Guest

    Re: Mobile phone insurance scamming at the Carphone Warehouse

    ChrisM wrote:
    > In message [email protected],
    > Rob <[email protected]> Proclaimed from the tallest tower:


    > <SNIP>
    >> Why answer when you do not recognise the number
    >> calling?

    >
    > So how can you be sure that you will know every number that has a good
    > reason to call your phone? How about 'World Of Leather' calling to let you
    > know your new suite will be delivered tomorrow, or one of your friends
    > calling to give you their new mobile number, or someone calling from their
    > friends house to pass on a bit of important information or...
    >


    The amateur trolling character 'Rob' (AKA the Tiscali Idiot) is well
    known among the uk newsgroups for just being spiteful for the sake of
    it, sprouting nonsence and "knowledgeable" misinformation, and finally
    morphing his usenet identity between John/Brian/Rob/Ian when rumbled for
    the creep idiot he is.

    So essentially he is trying (but actually failing) to be unrecognisable.
    As such he is now blabbing "Why answer when you do not recognise the
    number"? which is a bloody good question when it comes into
    communication with him.

    But we all how who he is ...

    lol

    --
    Adrian C



  8. #8
    Ivor Jones
    Guest

    Re: Mobile phone insurance scamming at the Carphone Warehouse

    In news:[email protected],
    ChrisM <[email protected]> typed, for some strange,
    unexplained reason:
    : In message [email protected],
    : Rob <[email protected]> Proclaimed from the tallest tower:
    :
    : <SNIP>
    : > Why answer when you do not recognise the number
    : > calling?
    :
    : So how can you be sure that you will know every number that has a good
    : reason to call your phone? How about 'World Of Leather' calling to
    : let you know your new suite will be delivered tomorrow

    Presumably you will have given them your number for this purpose and will
    be expecting their call..?

    : or one of your friends calling to give you their new mobile number

    A non-urgent call for which they could either leave a message on voicemail
    or send a text message.

    : or someone calling from their friends house to pass on a bit of
    important information or...

    An unlikely scenario these days given most people have mobiles. But given
    the possilility of a flat battery or whatever, what would be so urgent
    they would *have* to call you then and there and couldn't wait..?

    A common argument is the police or hospital calling to let you know a
    relative has been in an accident. But assuming you are actually there, you
    could simply screen the call with an answering machine and pick up when
    you recognise the caller.


    Ivor






  9. #9
    ChrisM
    Guest

    Re: Mobile phone insurance scamming at the Carphone Warehouse

    In message [email protected],
    Adrian C <[email protected]> Proclaimed from the tallest tower:

    > ChrisM wrote:
    >> In message [email protected],
    >> Rob <[email protected]> Proclaimed from the tallest tower:

    >
    >> <SNIP>
    >>> Why answer when you do not recognise the number
    >>> calling?

    >>
    >> So how can you be sure that you will know every number that has a
    >> good reason to call your phone? How about 'World Of Leather' calling
    >> to let you know your new suite will be delivered tomorrow, or one of
    >> your friends calling to give you their new mobile number, or someone
    >> calling from their friends house to pass on a bit of important
    >> information or...

    >
    > The amateur trolling character 'Rob' (AKA the Tiscali Idiot) is well
    > known among the uk newsgroups for just being spiteful for the sake of
    > it, sprouting nonsence and "knowledgeable" misinformation, and finally
    > morphing his usenet identity between John/Brian/Rob/Ian when rumbled
    > for the creep idiot he is.
    >
    > So essentially he is trying (but actually failing) to be
    > unrecognisable. As such he is now blabbing "Why answer when you do
    > not recognise the number"? which is a bloody good question when it
    > comes into communication with him.
    >
    > But we all how who he is ...
    >
    > lol


    Sorry, I DO know who he is, and I shouldn't have risen to the bait... I will
    try to restrain myself next time... :-)

    --
    Regards,
    Chris.
    (Remove Elvis's shoes to email me)





  10. #10
    Brian A
    Guest

    Re: Mobile phone insurance scamming at the Carphone Warehouse

    On Sat, 10 May 2008 23:44:42 +0100, "Steve Terry" <[email protected]>
    wrote:

    >
    >"Adrian C" <[email protected]> wrote in message
    >news:[email protected]...
    >>I bought a new phone (and contract) at CPW in one of their stores. I
    >>expressedly declined their offer of me paying for insurance AND it says
    >>that on the receipt.
    >>
    >> OK, ten minutes after I put the SIM in, the new phone rings.
    >>
    >> CPW: "Hello, how's you new phone? It says here you HAVE signed up for
    >> insurance cover? Is that correct."
    >>
    >> ME: "No, I don't want it. Take it off"
    >>
    >> CPW: "OK, it's done. Probably guy in the shop added it as they get a
    >> commission for doing so. They are always doing that. Apologies...."
    >>

    >CPW sales staff have been pulling that scam on CPW for years,
    >you would have thought by now Chuck Dunstan would have sorted it out!
    >
    >Steve Terry
    >

    Yes, expect to be pestered several times re the insurance scam.
    If you are on a 'money back' deal beware! When I elected to leave,
    after my contract had expired, they tried, and would have succeeded if
    I hadn't cottoned on to what was happening, in offering me a 'free'
    deal. I was to have 'x' number of mins and texts for FREE for the next
    12 months. Of course, though they didn't tell me, this meant I would
    not receive the final bill....and that meant I would not be able to
    get my final 'money back' payment of about £100. Fortunately I
    realised it was a scam and stopped it. The woman on customer service,
    I think, was genuinely nieve. She said that 'no', we wouldn't treat
    our customers like that - when she made enquiries she found that the
    sales team weren't as lily white as she had thought.
    I might have dealt with them again but, because of their underhand
    tactics, it is not just unlikely that I will deal with them but also
    others, who ask for my advice, will also not deal with them.
    CPW should learn that such practices just don't pay off! Play fair
    and customers will come back.
    Unless I misunderstood the news item, it seems that that CPW are now
    half owned by 'Best Buy' and that BB already own the
    Dixons/PCW/Currys group as well as Comet.




    ---
    Remove 'no_spam_' from email address.
    ---



  11. #11
    Adrian C
    Guest

    Re: Mobile phone insurance scamming at the Carphone Warehouse

    Brian A wrote:

    > Yes, expect to be pestered several times re the insurance scam.
    > If you are on a 'money back' deal beware! When I elected to leave,
    > after my contract had expired, they tried, and would have succeeded if
    > I hadn't cottoned on to what was happening, in offering me a 'free'
    > deal. I was to have 'x' number of mins and texts for FREE for the next
    > 12 months. Of course, though they didn't tell me, this meant I would
    > not receive the final bill....and that meant I would not be able to
    > get my final 'money back' payment of about £100. Fortunately I
    > realised it was a scam and stopped it. The woman on customer service,
    > I think, was genuinely nieve. She said that 'no', we wouldn't treat
    > our customers like that - when she made enquiries she found that the
    > sales team weren't as lily white as she had thought.


    Cripes :-( That story, you send to BBC Watchdog & OfCom, please... :-)

    > CPW should learn that such practices just don't pay off! Play fair
    > and customers will come back.


    Amen to that :-)

    > Unless I misunderstood the news item, it seems that that CPW are now
    > half owned by 'Best Buy' and that BB already own the
    > Dixons/PCW/Currys group as well as Comet.


    May be something about the blue colour chosen in CPW's branding, Best
    Buy is also blue... :-)

    <http://www.telegraph.co.uk/money/main.jhtml?xml=/money/2008/05/12/cndsg112.xml>

    Best Buy do not own DSG or Comet but would like to. IMO Would be a good
    thing if they did, and imported their superior customer service ideas
    from the US.

    --
    Adrian C



  12. #12
    Ivor Jones
    Guest

    Re: Mobile phone insurance scamming at the Carphone Warehouse

    In news:[email protected],
    ChrisM <[email protected]> typed, for some strange,
    unexplained reason:
    : In message [email protected],
    : Ivor Jones <[email protected]> Proclaimed from the tallest
    : tower:
    :
    : > In news:[email protected],
    : > ChrisM <[email protected]> typed, for some strange,
    : > unexplained reason:
    : >> In message [email protected],
    : >> Rob <[email protected]> Proclaimed from the tallest tower:
    : >>
    : >> <SNIP>
    : >>> Why answer when you do not recognise the number
    : >>> calling?
    : >>
    : >> So how can you be sure that you will know every number that has a
    : >> good reason to call your phone? How about 'World Of Leather'
    : >> calling to let you know your new suite will be delivered tomorrow
    : >
    : > Presumably you will have given them your number for this purpose and
    : > will be expecting their call..?
    : Yes, I would be expecting their call, but I wouldn't necessarily know
    : what number they would be calling from, or even exactly which day
    : they are likely to be calling...

    So you would be expecting a call from an unknown number..? Answer it
    then..!

    : >> or one of your friends calling to give you their new mobile number
    : >
    : > A non-urgent call for which they could either leave a message on
    : > voicemail or send a text message.
    : >
    : >> or someone calling from their friends house to pass on a bit of
    : >> important information or...
    : >
    : > An unlikely scenario these days given most people have mobiles. But
    : > given the possilility of a flat battery or whatever, what would be
    : > so urgent they would *have* to call you then and there and couldn't
    : > wait..?
    :
    : I don't know what could be so urgent. Maybe someone could have been
    : taken ill or been involved in an accident... It's not really relevant
    : though, my point was that you can't always know avery number that may
    : have a genuine reason to call you.
    :
    : > A common argument is the police or hospital calling to let you know
    : > a relative has been in an accident. But assuming you are actually
    : > there, you could simply screen the call with an answering machine
    : > and pick up when you recognise the caller.
    :
    : Does your mobile's voicemail let you screen calls in that way then?

    No, but if I were that paranoid about not answering unknown numbers I'd
    let the call go to voicemail and then retrieve it.

    As it happens, I deal with the police a lot in my work and their systems
    are configured to withhold the number, so I have no choice but to answer.
    In about 10 years I think I've had half a dozen cold calls.

    Are your numbers TPS registered..?


    Ivor

    :
    : >
    : > Ivor




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