Are e2save getting slower with cashback cheques

Ken wrote:
> "Ken" <Reply to NG only> wrote in message
> news:[email protected]...
>> I have had multiple mobiles with them for years and never had a single
>> problem getting cashback cheques on time but have one claim sent in 11
>> weeks ago an no cheque. How are others finding them and best way to chase?

> Rang this morning and got straight through. It seems like the address I sent
> the claim to has changed and the PO divert has proven inefficient. The guy
> was most apologetic and said a cheque would be sent soon. So I will wait as
> I can't do with chasing these things up!

Indeed it has. However, according to people on the MSE forum, if people
have posted their claims to the new address, 2save have used (or tried
to) that as a justification not to fulfil the claim, as it wasn't the
address stipulated on the T&Cs sent to the customer! Not sure I believe
that though. Nevertheless, I specifically sent in my (succesful) 1st
claim to the old address as I was told - not leaving anything to chance!

David

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[email protected] wrote:
> On Sun, 8 Jun 2008 12:24:52 +0100, "Ken" <Reply to NG only> wrote:
>
>> "Lobster" <[email protected]> wrote in message
>> news:[email protected]...
>>> [email protected] wrote:
>>>> On Fri, 6 Jun 2008 12:27:33 +0100, "Ken" <Reply to NG only> wrote:
>>>>
>>>>> I have had multiple mobiles with them for years and never had a single
>>>>> problem getting cashback cheques on time but have one claim sent in 11
>>>>> weeks ago an no cheque. How are others finding them and best way to
>>>>> chase?
>>>> Check the e2save threads in the mobile phone forum at
>>>> moneysavingexpert.com
>>>>
>>>> They've been playing silly buggers for some time.
>>>>
>>> Having read the MSE thread I sent in mine in May with some trepidation,
>>> however got my cheque back no problems within 2-3 weeks.
>>>
>>> One personal policy I've just changed is to use Special rather than
>>> Recorded Delivery despite the cost of 6 quid (including consequential loss
>>> insurance): maybe it's just me, but apart from being safe if the letter
>>> *does* go astray, my theory is that it marks me out as an applicant who
>>> means business and will have no qualms about MCOLing, and is therefore not
>>> worth trucking about with!
>>>
>>> David
>> I will give them a call in the morning and see what they have to say. Two of
>> my mobiles are nearly at the end of their 18 month contracts. Normally I
>> would take a look at the e2save web site but this has put me off.
>> Ken
>>
> I've not had much success phoning them. No one answered the phone!
> I think there are some numbers in the MSE thread and check out
> saynoto0870.com.
>
> Re Special Delivery - I've been okay with recorded.
> However, only send ONE claim per envelope.
> I once sent two, almost identical, claims together and they claimed
> they only found one. After a few indignant emails and a few months
> they gave in.
> If I'd had to go to court I don't know how I'd have proven my case.
> I thought it was a particularly devious tactic.

The same way you'd have defended yourself against them claiming you'd
sent in the wrong paperwork (which they apparently shred upon receipt
regardless, for data protection??!! reasons)... you wave the photograph
of the envelope and its contents all laid out on the ground before you
posted it (you *did* take a photo didn't you... ;-) )

David

"Juan Kerr" <[email protected]> wrote in message
news:[email protected]...
On Jun 9, 7:49 pm, Lobster <[email protected]> wrote:
>
> Indeed it has. However, according to people on the MSE forum,

Ah......it all went south as soon as you mentioned MSE.

That's the site that completely censors any criticism of the McCann's,
but allows unbridled attacks on the Matthews family, isn't it?

Internet censorship in the Uk is alive and kicking...........



what have either of the above families got to do with money saving
discussion? ( other than not having to pay for your daughters's wedding now)



--
Gareth.

that fly...... is your magic wand....