mobiles.co.uk and the 'brand new' phone they send you...

So I ordered an N96 from the Carphone Wharehouse's internet store,
mobiles.co.uk the other day.

When it arrived I noticed that the box had been opened, and, inspecting the
phone, noticed that the screen was missing its nice new plastic film
protector and it was covered in finger prints. So I rang up to complain..

'Oh, you need to speak to Returns, I can see their desks and no-one is on a
call - you should get through immediately'

So naturally nobody answers for at least 4 minutes...

'Yeah?'

Is that Returns?

'Oh - yes, this is returns'

Why is my phone second hand etc...

'well sir, we open the boxes to make sure the phone works...' bs bs etc

so why is the plastic film missing from the screen? And where were all he
games that were supposed to be preloaded on it?

repeat 'well sir, we open the boxes to make sure the phone works... you need
to speak to returns'

You just told me you were returns!!

etc etc...



Further bs ensues...

So I decide to mull over keeping or sending the phone back, and while doing
that, hook it up to my pc.. And I find a whole bunch of out of focus photos
of the previous owners kids, dated 1 August 2008!!!

Now, I'm sure selling a secondhand phone which was guaranteed to be new with
photos of the previous owners kids is a data protection issue, but the phone
wasn't on general release in the UK on the date the photos were taken, so is
this a grey import as well??!!

I've been working away for the last few days so I have missed the deadline
to send the phone back..

Be careful about mobiles.co.uk!!!

Nathan
07976 123278

---

› See More: mobiles.co.uk and the 'brand new' phone they send you...

In article <[email protected]>,
[email protected] says...
> Now, I'm sure selling a secondhand phone which was guaranteed to be new with
> photos of the previous owners kids is a data protection issue, but the phone
> wasn't on general release in the UK on the date the photos were taken, so is
> this a grey import as well??!!

Possibly August 1st 2008 is the default date when you switch it on? Or
it could well be grey job. CPW do it all the time.

--
Regards
Jon

> "Oh, you need to speak to Returns"

Nope, try Trading Standards... you could always transfer some filth
onto it before contacting them to really stitch CPW up, but make sure
you have the file dates tweaked as appropriate

"12 WPM Class A who passed after 12 years, 6 months and 17 attempts!"

Christ, you must be thick then. Passed mine after 3months practice over 2m.
1st time.

<[email protected]> wrote in message
news:[email protected]...
> So I ordered an N96 from the Carphone Wharehouse's internet store,
> mobiles.co.uk the other day.
>
> When it arrived I noticed that the box had been opened, and, inspecting
> the phone, noticed that the screen was missing its nice new plastic film
> protector and it was covered in finger prints. So I rang up to complain..
>
> 'Oh, you need to speak to Returns, I can see their desks and no-one is on
> a call - you should get through immediately'
>
> So naturally nobody answers for at least 4 minutes...
>
> 'Yeah?'
>
> Is that Returns?
>
> 'Oh - yes, this is returns'
>
> Why is my phone second hand etc...
>
> 'well sir, we open the boxes to make sure the phone works...' bs bs etc
>
> so why is the plastic film missing from the screen? And where were all he
> games that were supposed to be preloaded on it?
>
> repeat 'well sir, we open the boxes to make sure the phone works... you
> need to speak to returns'
>
> You just told me you were returns!!
>
> etc etc...
>
>
>
> Further bs ensues...
>
> So I decide to mull over keeping or sending the phone back, and while
> doing that, hook it up to my pc.. And I find a whole bunch of out of focus
> photos of the previous owners kids, dated 1 August 2008!!!
>
> Now, I'm sure selling a secondhand phone which was guaranteed to be new
> with photos of the previous owners kids is a data protection issue, but
> the phone wasn't on general release in the UK on the date the photos were
> taken, so is this a grey import as well??!!
>
> I've been working away for the last few days so I have missed the deadline
> to send the phone back..
>
> Be careful about mobiles.co.uk!!!
>
> Nathan
>

Prove you didn't put an old phone belong to your mate in the box.
You can be caught out if the phone is inspected, so don't lie as the
photos will have data within the files showing when they were created,
copied, opened, and other hidden stuff!

If you were SO bothered you would have returned it instead of
making the excuse about working away.

"Colin Wilson"
<[email protected]>
wrote in message news:[email protected]...
>> "Oh, you need to speak to Returns"
>
> Nope, try Trading Standards... you could always transfer some filth
> onto it before contacting them to really stitch CPW up, but make sure
> you have the file dates tweaked as appropriate

Some people are not as dishonest as you appear to be. sad old man!
Get a life.

> Some people are not as dishonest as you appear to be. sad old man!

Would it be any less dishonest than the vendor selling second hand
goods ?

> Get a life.

After you :-)

The message <[email protected]>
from "Ian" <[email protected]> contains these words:


> Prove you didn't put an old phone belong to your mate in the box.
> You can be caught out if the phone is inspected, so don't lie as the
> photos will have data within the files showing when they were created,
> copied, opened, and other hidden stuff!

> If you were SO bothered you would have returned it instead of
> making the excuse about working away.


I thought from his message that the original idea was to get it replaced
by a new phone as contracted.

It should not be difficult to identify the original owner then follow
the paper / electronic trail of its return to the company and disposal
by them. If they claim to have sent a new phone then they should have
serial numbers etc.

"Colin Wilson" <[email protected]> wrote in message news:[email protected]...
>> Some people are not as dishonest as you appear to be. sad old man!
>
> Would it be any less dishonest than the vendor selling second hand
> goods ?

Ah, you're one of the '2 wrongs make a right' group. Luckily not everyone is as vindictive as you appear to be.