I think I've been conned! HELP Please.

I have just paid £3.49 for I believed would be an unlock code for my Nokia
5310 to unlockwarehouse.co.uk.

The reply I've received is below.

This is clearly not what I paid for. The opening line quoted below is
misleading to say the least.

Do I have any recourse in this?

What are my statutary rights considering I am unhappy with the service
provided and do not want the goods purchased.

Can I demand a refund? Through Paypal?

I realise this is a small amount of money but if I don't make a stand
they'll continue to do it to other unsuspecting people.

Hi,

I'm Sarah from UnlockWarehouse. If you have any questions about your order
please contact me directly as contact via paypal can take up to 21 days to
resolve.

We have processed your order to unlock your Nokia 5310 and as stated on the
front of our homepage www.UnlockWarehouse.co.uk "Our solutions include
unlocking codes, guides and software depending on your handset. Guides do
not always contain codes but general information to help you get your mobile
unlocked with minimal fuss."

Please find below your unlock guide for your mobile. If in the unlikely
event you are still unable to unlock your handset after exhausting all the
options in the guide we can post you out a pay-as-you-go sim card for any of
the UK networks completely free of charge to get your phone running again as
soon as possible. If you require a sim card please reply stating the network
you require and the address you would like it posted to.

If you have any questions please contact me directly via email and I will do
my best to be of assistance.

Many Thanks,

Sarah Newton
www.unlockwarehouse.co.uk

Order Details:

Phone: Nokia 5310
Locked to: Vodafone
Order Status: Delivered
Order Code: 1566049

Step By Step Unlocking Guide for NOKIA 5310

Tip: Always follow these steps in order when trying to unlock your mobile.

Step 1 - Direct from the network

The first thing you should always do is contact your network operator that
the phone is locked to. Inform them you wish to unlock your handset. In many
cases they will provide the unique unlock code for free. If they do you can
now use any simcard in your mobile if they don't then move onto the the next
step.

Step 2 - Free Software is often available online.

At the time of publishing this guide we were unable to locate free software
that will unlock your exact phone model.

The GSM FORUM has lots of links to free software and your handset may be
listed there.

Visit the GSM FORUM at:

http://www.gsm-forum.eu

If you have tried the software solutions and you are unable to unlock your
handset you must move on to step 3.

STEP 3: Last remaining options - getting the best possible deal

As the cheapest methods have failed to unlock your mobile you are left with
a few options to unlock your Nokia 5310.

You have to shop around and try and get the best deal to get your mobile
unlocked. All networks will provide an unlock code for a fee. Contact them
and find out how much it will cost. Now look online depending on the network
your Nokia is locked to codes wil be available for a range of prices. Always
buy these codes which cost anything from £10 to £30 from a site that
provides a guarantee. We recommend emailing the site first to ensure they
have the code and give you a timescale for providing it.

Once you know both the costs you now know the cheapest code you can acquire
to unlock your mobile. Try market stalls and local phone repair shops to see
if anyone can unlock your make model using hardware for less than the cost
of a network unlock code.

It's up to you to decide whether to purchase a code or use a local repair
shop. They will both work so price and availibility may be the main factors
when making this decision.

Thank you for choosing UnlockWarehouse.

If you have any questions please contact me directly.

------------------------

Sarah Newton


Unlock Warehouse
[email protected]

---

› See More: I think I've been conned! HELP Please.

Yep you've been had over

[email protected] wrote:
> Paypal will give you your money back, do a charge back.
>

Of course they won't. Read what the OP agreed to:-

Unlocking your handset means that you can use any simcard from any
network. It will also significantly increase the resale value of your
handset. Our service is instant in some cases and in those where it is
not orders always takes less than 12 hours to be processed. Our
solutions comprise of unlocking codes, guides or software depending on
your handset. Guides do not always contain codes but general information
to help you get your mobile unlocked with minimal fuss. If you have any
questions or are interested in a trade account please contact us via the
contact page.

http://unlockwarehouse.co.uk/

On 23 Oct, 09:34, Yuda <[email protected]> wrote:
> [email protected] wrote:
> > Paypal will give you your money back, do a charge back.
>
> Of course they won't. Read what the OP agreed to:-

I'll bet you they do. Paypal pretty much always refund in favour
of the buyer.

S0N1C wrote:
> I have just paid £3.49 for I believed would be an unlock code for my
> Nokia 5310 to unlockwarehouse.co.uk.
>
> The reply I've received is below.
>
> This is clearly not what I paid for. The opening line quoted below is
> misleading to say the least.
>
> Do I have any recourse in this?
>

not only have you lost money, you have also given them your imei number. go
to any market and there will be someone unlocking phones while you wait,
usually for less than a fiver

>I have just paid £3.49 for I believed would be an unlock code for my Nokia
>5310 to unlockwarehouse.co.uk.
>
> The reply I've received is below.
>
> This is clearly not what I paid for. The opening line quoted below is
> misleading to say the least.
>
> Do I have any recourse in this?
>
> What are my statutary rights considering I am unhappy with the service
> provided and do not want the goods purchased.
>
> Can I demand a refund? Through Paypal?
>
> I realise this is a small amount of money but if I don't make a stand
> they'll continue to do it to other unsuspecting people.
>
> Hi,
>
> I'm Sarah from UnlockWarehouse. If you have any questions about your order
> please contact me directly as contact via paypal can take up to 21 days to
> resolve.
>
> We have processed your order to unlock your Nokia 5310 and as stated on
> the front of our homepage www.UnlockWarehouse.co.uk "Our solutions include
> unlocking codes, guides and software depending on your handset. Guides do
> not always contain codes but general information to help you get your
> mobile unlocked with minimal fuss."
>
> Please find below your unlock guide for your mobile. If in the unlikely
> event you are still unable to unlock your handset after exhausting all the
> options in the guide we can post you out a pay-as-you-go sim card for any
> of the UK networks completely free of charge to get your phone running
> again as soon as possible. If you require a sim card please reply stating
> the network you require and the address you would like it posted to.
>
> If you have any questions please contact me directly via email and I will
> do my best to be of assistance.
>
> Many Thanks,
>
> Sarah Newton
> www.unlockwarehouse.co.uk
>
> Order Details:
>
> Phone: Nokia 5310
> Locked to: Vodafone
> Order Status: Delivered
> Order Code: 1566049
>
> Step By Step Unlocking Guide for NOKIA 5310
>
> Tip: Always follow these steps in order when trying to unlock your mobile.
>
> Step 1 - Direct from the network
>
> The first thing you should always do is contact your network operator that
> the phone is locked to. Inform them you wish to unlock your handset. In
> many cases they will provide the unique unlock code for free. If they do
> you can now use any simcard in your mobile if they don't then move onto
> the the next step.
>
> Step 2 - Free Software is often available online.
>
> At the time of publishing this guide we were unable to locate free
> software that will unlock your exact phone model.
>
> The GSM FORUM has lots of links to free software and your handset may be
> listed there.
>
> Visit the GSM FORUM at:
>
> http://www.gsm-forum.eu
>
> If you have tried the software solutions and you are unable to unlock your
> handset you must move on to step 3.
>
> STEP 3: Last remaining options - getting the best possible deal
>
> As the cheapest methods have failed to unlock your mobile you are left
> with a few options to unlock your Nokia 5310.
>
> You have to shop around and try and get the best deal to get your mobile
> unlocked. All networks will provide an unlock code for a fee. Contact them
> and find out how much it will cost. Now look online depending on the
> network your Nokia is locked to codes wil be available for a range of
> prices. Always buy these codes which cost anything from £10 to £30 from a
> site that provides a guarantee. We recommend emailing the site first to
> ensure they have the code and give you a timescale for providing it.
>
> Once you know both the costs you now know the cheapest code you can
> acquire to unlock your mobile. Try market stalls and local phone repair
> shops to see if anyone can unlock your make model using hardware for less
> than the cost of a network unlock code.
>
> It's up to you to decide whether to purchase a code or use a local repair
> shop. They will both work so price and availibility may be the main
> factors when making this decision.
>
> Thank you for choosing UnlockWarehouse.
>
> If you have any questions please contact me directly.

Paypal will refund if you ask. This is a con as you have discovered.

Peter Crosland

Peter Crosland wrote:

>
> Paypal will refund if you ask. This is a con as you have discovered.
>
> Peter Crosland
>
>

How is it a con? The guy got exactly what he was offered before any
money was taken. He agreed to it.

S0N1C wrote:
> I have just paid £3.49 for I believed would be an unlock code for my
> Nokia 5310 to unlockwarehouse.co.uk.
>
> The reply I've received is below.
>

Paypal might refund, they might not.

If you're a Voda contract customer, call them and ask them for the code.
They gave me mine for free.

Mike P

Yuda wrote:
> Peter Crosland wrote:
>
>>
>> Paypal will refund if you ask. This is a con as you have discovered.
>>
>> Peter Crosland
>>
>>
>
> How is it a con? The guy got exactly what he was offered before any
> money was taken. He agreed to it.

I'd say the implication in the advertising bumf was that if the phone
*could* be unlocked with a code, that code would be supplied. So I'd say it
is a con to say "ask your network if they will kindly unlock your phone for
you, or look on the internet for an unlock code".

Had they said "it is impossible to unlock your phone using a code" that
would have been information worth paying for.

On 23 Oct, 11:23, Yuda <[email protected]> wrote:
> Peter Crosland wrote:
>
> > Paypal will refund if you ask. This is a con as you have discovered.
>
> > Peter Crosland
>
> How is it a con? The guy got exactly what he was offered before any
> money was taken. He agreed to it.

I remember once hearing a story (urban myth perhaps) about an advert
in the paper:
"No more BT phone bills. Send £5 for information.".

You send £5 and they send you a piece of paper telling you to call 192
and ask
for your phone line to be disconnected.

Legal?

Mike P wrote:
> S0N1C wrote:
>> I have just paid £3.49 for I believed would be an unlock code for my
>> Nokia 5310 to unlockwarehouse.co.uk.
>>
>> The reply I've received is below.
>>
>
> Paypal might refund, they might not.
>
> If you're a Voda contract customer, call them and ask them for the code.
> They gave me mine for free.
>

I called and told Three I was going abroad for a holiday and they gave
me the code FOC

[email protected] wrote:
| On 23 Oct, 11:23, Yuda <[email protected]> wrote:
|| Peter Crosland wrote:
||
||| Paypal will refund if you ask. This is a con as you have discovered.
||
||| Peter Crosland
||
|| How is it a con? The guy got exactly what he was offered before any
|| money was taken. He agreed to it.
|
| I remember once hearing a story (urban myth perhaps) about an advert
| in the paper:
| "No more BT phone bills. Send £5 for information.".
|
| You send £5 and they send you a piece of paper telling you to call 192
| and ask
| for your phone line to be disconnected.
|
| Legal?

Not an urban myth, it was featured on BBC's 'That's Life' back in the
eighties, and was a real advert. I guess some on here would say that wasn't
a con either.

--
Rob

Rob wrote:
> [email protected] wrote:
> | On 23 Oct, 11:23, Yuda <[email protected]> wrote:
> || Peter Crosland wrote:
> ||
> ||| Paypal will refund if you ask. This is a con as you have discovered.
> ||
> ||| Peter Crosland
> ||
> || How is it a con? The guy got exactly what he was offered before any
> || money was taken. He agreed to it.
> |
> | I remember once hearing a story (urban myth perhaps) about an advert
> | in the paper:
> | "No more BT phone bills. Send £5 for information.".
> |
> | You send £5 and they send you a piece of paper telling you to call 192
> | and ask
> | for your phone line to be disconnected.
> |
> | Legal?
>
> Not an urban myth, it was featured on BBC's 'That's Life' back in the
> eighties, and was a real advert. I guess some on here would say that wasn't
> a con either.
>

Anyone want fifty disposable cigarette lighters for £5?

On 23 Oct, 12:42, "Rob" <[email protected]> wrote:
> [email protected] wrote:
>
> | On 23 Oct, 11:23, Yuda <[email protected]> wrote:|| Peter Crosland wrote:
>
> ||
> ||| Paypal will refund if you ask. This is a con as you have discovered.
> ||
> ||| Peter Crosland
> ||
> || How is it a con? The guy got exactly what he was offered before any
> || money was taken. He agreed to it.
> |
> | I remember once hearing a story (urban myth perhaps) about an advert
> | in the paper:
> | "No more BT phone bills. Send £5 for information.".
> |
> | You send £5 and they send you a piece of paper telling you to call 192
> | and ask
> | for your phone line to be disconnected.
> |
> | Legal?
>
> Not an urban myth, it was featured on BBC's 'That's Life' back in the
> eighties, and was a real advert. I guess some on here would say that wasn't
> a con either.

LOL, I'm kind of glad it wasn't a myth.

On Thu, 23 Oct 2008 10:55:08 UTC, [email protected] wrote:

> On 23 Oct, 11:23, Yuda <[email protected]> wrote:
> > Peter Crosland wrote:
> >
> > > Paypal will refund if you ask. This is a con as you have discovered.
> >
> > > Peter Crosland
> >
> > How is it a con? The guy got exactly what he was offered before any
> > money was taken. He agreed to it.
>
> I remember once hearing a story (urban myth perhaps) about an advert
> in the paper:
> "No more BT phone bills. Send £5 for information.".
>
> You send £5 and they send you a piece of paper telling you to call 192
> and ask
> for your phone line to be disconnected.
>
> Legal?

I doubt it very much. It's the wrong number!
--
Bob Eager
Use the BIG mirror service in the UK:
http://www.mirrorservice.org