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  1. #1
    Ian
    Guest
    Recently took a Vodafone contract out through Mobiles2yourdoor (part of
    Phones4U) and got a PAC code from existing supplier (T-Mobile). Have
    contacted Vodafone and they are refusing to accept the PAC code as the
    phone was not ordered directly with them. Have contacted
    Mobiles2yourdoor and they have confirmed that this is the case. They
    state that this "should" have been highlighted at purchase time (online)
    but I didn't see anything about this. I would have remembered as I have
    had the number for 15 years and have transferred it between various
    suppliers with no problems at all. Anyone else experienced this before?

    Regards,
    Ian



    See More: Unable to transfer number to Vodafone?




  2. #2
    ACDeag
    Guest

    Re: Unable to transfer number to Vodafone?

    Ian wrote:
    > Recently took a Vodafone contract out through Mobiles2yourdoor (part of
    > Phones4U) and got a PAC code from existing supplier (T-Mobile). Have
    > contacted Vodafone and they are refusing to accept the PAC code as the
    > phone was not ordered directly with them. Have contacted
    > Mobiles2yourdoor and they have confirmed that this is the case. They
    > state that this "should" have been highlighted at purchase time (online)
    > but I didn't see anything about this. I would have remembered as I have
    > had the number for 15 years and have transferred it between various
    > suppliers with no problems at all. Anyone else experienced this before?
    >
    > Regards,
    > Ian


    Vodafone have always required PACs up front at the time of ordering. I
    believe some high volume business users get exemption.



  3. #3
    Simon
    Guest

    Re: Unable to transfer number to Vodafone?

    On Tue, 28 Oct 2008 13:30:36 +0000, Ian <[email protected]>
    wrote:

    >Recently took a Vodafone contract out through Mobiles2yourdoor (part of
    >Phones4U) and got a PAC code from existing supplier (T-Mobile). Have
    >contacted Vodafone and they are refusing to accept the PAC code as the
    >phone was not ordered directly with them. Have contacted
    >Mobiles2yourdoor and they have confirmed that this is the case. They
    >state that this "should" have been highlighted at purchase time (online)
    >but I didn't see anything about this. I would have remembered as I have
    >had the number for 15 years and have transferred it between various
    >suppliers with no problems at all. Anyone else experienced this before?


    O2 and vodafone require you to use the PAC code at time of purchase
    before the simcard is provisioned. I have used M2YD before but there
    should've been something during the checkout process to add it.



  4. #4
    ACDeag
    Guest

    Re: Unable to transfer number to Vodafone?

    Simon wrote:
    > On Tue, 28 Oct 2008 13:30:36 +0000, Ian <[email protected]>
    > wrote:
    >
    >> Recently took a Vodafone contract out through Mobiles2yourdoor (part of
    >> Phones4U) and got a PAC code from existing supplier (T-Mobile). Have
    >> contacted Vodafone and they are refusing to accept the PAC code as the
    >> phone was not ordered directly with them. Have contacted
    >> Mobiles2yourdoor and they have confirmed that this is the case. They
    >> state that this "should" have been highlighted at purchase time (online)
    >> but I didn't see anything about this. I would have remembered as I have
    >> had the number for 15 years and have transferred it between various
    >> suppliers with no problems at all. Anyone else experienced this before?

    >
    > O2 and vodafone require you to use the PAC code at time of purchase
    > before the simcard is provisioned. I have used M2YD before but there
    > should've been something during the checkout process to add it.


    O2 don't require it in advance if they will be billing you, only if you
    buy through CPW and the such like where a third party service provider
    bills you.



  5. #5
    Gareth
    Guest

    Re: Unable to transfer number to Vodafone?



    "Ian" <[email protected]> wrote in message
    news:[email protected]...
    > Recently took a Vodafone contract out through Mobiles2yourdoor (part of
    > Phones4U) and got a PAC code from existing supplier (T-Mobile). Have
    > contacted Vodafone and they are refusing to accept the PAC code as the
    > phone was not ordered directly with them. Have contacted Mobiles2yourdoor
    > and they have confirmed that this is the case. They state that this
    > "should" have been highlighted at purchase time (online) but I didn't see
    > anything about this. I would have remembered as I have had the number for
    > 15 years and have transferred it between various suppliers with no
    > problems at all. Anyone else experienced this before?


    There is an option in the order process but it is easy to miss - especially
    if you don't know that Vodafone requires (and is unique in requiring) the
    PAC before the new account is opened. It's too late after that and there's
    no flexibility from them. There have been lots of posts over the years from
    other people who have the same problem.

    It's a very bad system - I'm not sure how Vodafone get away with it
    (probably the same way that mobile companies manage to avoid the Anonymous
    Caller Reject regulations).

    There's no technical excuse for it because even services that use the Voda
    network (and Voda branded services) such as Asda Mobile allow porting in at
    any time.






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